 IT, AV, Wi-Fi, MDM, Could IoT and Cybersecurity Solutions for Businesses
Client Success Stories
From disaster recovery to secure cloud migrations, discover how smartIT provides IT support, IoT, MDM, Cloud, Wi-Fi and Networking, AV, Low Voltage and Cybersecurity solutions that keep organizations moving forward. Explore how smartIT partners with clients to navigate challenges and find effective solutions.Â
We partner with leading IT, Wi-Fi and Networking, Video Conferencing, AV, Cloud, Mobile Device Management (MDM), IoT and Cybersecurity providers.
How smartIT Quickly Restored a Dental Practice After Hurricane Ida
Restoring a Dental Practice After Hurricane Ida
When Hurricane Ida caused severe flooding, a dental practice faced major disruptions, jeopardizing patient care and business continuity. With critical infrastructure down and essential equipment damaged, smartIT stepped in to provide immediate support. By relocating systems to a secondary office, repairing the 3D reconstruction system and backup appliance, and replacing failed networking equipment, smartIT swiftly restored operations. The practice reopened quickly, minimizing downtime and ensuring uninterrupted patient care. This story highlights how smartIT’s rapid response and expert IT solutions enabled a smooth recovery.
Challenge
Severe flooding from Hurricane Ida left the practice without essential technology, disrupting operations and raising concerns about patient care and business continuity. Essential technology was damaged, and the practice's ability to serve patients was jeopardized. Learn how our IT Support for Small to Medium-Sized Businesses ensures business continuity during crises.
Solution
smartIT swiftly relocated critical infrastructure, repaired damaged systems, and replaced failed networking equipment. Our proactive response allowed the practice to resume operations without significant delays, reinforcing its reputation for reliable care.
Result
Thanks to smartIT’s rapid intervention, the practice reopened in record time, ensuring continuity of patient care. This success highlights the importance of expert IT support and disaster recovery in overcoming major challenges.
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Resilience and Partnership in the Face of Devastation
Standing Strong Together Through Hurricane Ida with smartIT
When Hurricane Ida devastated New York, a nonprofit organization struggled to maintain operations amidst the chaos. smartIT stepped in to provide immediate support by transitioning their systems to the cloud and modernizing their communication tools. Our team even set up mobile offices to ensure uninterrupted service, demonstrating our commitment to helping organizations in times of crisis. This story highlights the power of partnership and resilience, showcasing how innovative solutions can enable organizations to overcome significant challenges and continue serving their communities.
Challenge
When Hurricane Ida struck, a New York nonprofit faced significant challenges as their operations were severely impacted. The storm caused disruptions that threatened their ability to provide essential services to the community, highlighting the urgent need for a reliable IT infrastructure and communication system.
Solution
smartIT quickly stepped in to support the nonprofit by transitioning their systems to the cloud through Microsoft 365, ensuring that critical data and applications were accessible from anywhere. We modernized their communication tools to facilitate seamless collaboration among staff. Our team provided vital tech support directly from the back of a truck, setting up mobile offices to keep operations running smoothly even in the midst of chaos.
Result
Thanks to smartIT’s swift actions and support, the nonprofit was able to maintain uninterrupted service during a challenging time. The successful transition to cloud-based systems and enhanced communication tools allowed the organization to continue serving the community without significant disruption. This story showcases the power of partnership, resilience, and innovative problem-solving in overcoming adversity. Discover how our IT Support for Nonprofits helps organizations stay resilient.
Here to Help You Overcome IT & Cybersecurity Challenges
Learn how smartIT works with clients to tackle their IT issues. We listen to your needs and provide the support you need to move forward. We focus on understanding your needs, ensuring you have the support necessary to thrive in a changing landscape. Let us help you turn your IT challenges into opportunities for growth.
smartIT Ensured a Successful IoT Fitness Product Launch
Transforming an IoT Launch with Expert IT Support
In the fast-paced world of IoT fitness technology, a leading company faced critical network challenges that threatened the launch of their innovative device. With unstable connections and performance bottlenecks looming, smartIT stepped in to provide essential support. By enhancing the network infrastructure and optimizing device performance, smartIT ensured seamless connectivity during the launch. The result was a successful product introduction that not only enhanced user satisfaction but also established the company as a leader in the IoT fitness market. This story highlights how smartIT's strategic collaboration and expert IT solutions can drive technological success.
Challenge
The leading IoT fitness company faced critical network issues that jeopardized the launch of their revolutionary IoT device. These challenges included unstable connections and performance bottlenecks that could affect user experience. See how our IT Support for Startups helps businesses scale securely.
Solution
Scalable IT solsmartIT enhanced the network infrastructure and provided comprehensive IT support. We optimized device performance and implemented effective network configurations to ensure seamless connectivity during the launch. utions to support rapid growth.
Result
The successful product launch not only improved user satisfaction but also positioned the company as a leader in the IoT fitness market. Through strategic collaboration and innovative problem-solving, smartIT played a pivotal role in this technological success. By enhancing the Networking infrastructure and optimizing IoT Device Consulting, smartIT ensured seamless connectivity during the launch.
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Schedule your free 2-hour IT assessment. We’ll evaluate your systems, identify gaps, and provide recommendations to improve security and performance.
Restoring Reliable Communication with Expert Wi-Fi Optimization
From No Signal to Seamless Connectivity Situation
A family living in a home depended entirely on Wi-Fi calling because their cellular service was non-existent both inside their house and across their property, including the backyard. Reliable phone connectivity was crucial for their daily communication, work calls, and staying connected with family.
Challenge
Their existing Wi-Fi network had multiple dead zones where the signal was too weak to support a phone call. Moving from one room to another frequently caused dropped calls and interruptions, creating frustration and making communication unreliable.
Solution
The family reached out to smartIT for help. Our team conducted a walkthrough of the home, taking signal strength measurements to identify weak coverage areas. We installed additional access points and Wi-Fi extenders to close coverage gaps, upgraded several older access points to higher-performance models, and optimized the network configuration to allow seamless roaming between devices.
Result
After the upgrades, the family can now make and receive Wi-Fi calls anywhere in their home, including the backyard, without worrying about dropped connections. Their network is now fast, reliable, and provides consistent coverage throughout the property, giving them the dependable connectivity they needed.
Schedule Your IT Review Today
From network optimization to cybersecurity, smartIT keeps your business connected and secure.
Restoring Reliable Communication with Expert Wi-Fi Optimization
From Frustration to Fast, Reliable Connectivity
A business owner with a 2 gig internet plan was still dealing with slow, unreliable WiFi. Verizon blamed the issue on having too many devices on the network, but even with a mesh system and multiple access points, problems persisted. Headsets were losing Bluetooth connections, printers kept dropping offline, and productivity suffered. The client also wanted to improve cybersecurity, gain better control over employee access, and protect sensitive data.
Challenge
Despite receiving several proposals from other IT providers, each solution was overly complex and expensive, offering managed services far beyond what was needed. The client simply wanted a reliable, business grade network that could handle multiple devices, reduce disconnects, and improve overall stability.
Solution
smartIT stepped in to simplify the process. In a single day, our team assessed the existing setup, replaced the inconsistent mesh network with a streamlined wired infrastructure, and optimized the configuration for peak performance. We ensured all critical devices including headsets and printers were connected reliably. We also reviewed cybersecurity needs and outlined a plan for vulnerability management, data protection, and employee access control.
Result
By focusing on what truly mattered, smartIT delivered a high performance, stable network that supported all daily operations without unnecessary complexity or cost. The client now enjoys fast, reliable connectivity, improved device performance, and peace of mind knowing their business is protected by secure, scalable solutions.
Frequently Asked Questions
At smartIT, we know how stressful it can be when technology slows your team down. That is why we built a company that takes the headaches out of IT. Founded by former IBM leaders Justin Hermann, Marjorie Donaldson, and Jonathan Goldszmidt, our mission has always been simple: give businesses of every size the same reliable IT and cybersecurity support that large enterprises enjoy. We provide managed IT services, responsive IT support, and proactive cybersecurity for businesses across NYC, Long Island, Westchester, and New Jersey, with nationwide remote coverage so your team can work confidently from anywhere.
What makes us different is our balance of local technicians ready to step in and fast remote support only a call away. Whether it is a Wi-Fi problem, a system outage, or a cybersecurity concern, smartIT keeps your business connected, secure, and moving forward without the stress.
smartIT provides IT and cybersecurity services for businesses in Brooklyn NYC, designed to keep organizations secure, productive, and ready for growth.
IT Support & Cybersecurity Services:
Helpdesk & IT Support
Remote and onsite support, emergency IT support, managed IT services, project IT support, onboarding and offboarding, printer and device support, and a free 2-hour IT assessment.
Cybersecurity Services
vCISO, 24/7 monitoring and incident response, vulnerability management, phishing defense, endpoint protection, zero trust, security awareness training, and risk assessments.
VoIP & AV Services
RingCentral, Zoom Phone, GoTo setup and porting, cloud VoIP migrations, and hardware procurement.
WiFi & Networking
Wireless and wired networking, cabling, firewalls, ISP coordination, SD-WAN, network monitoring, and site assessments.
Hardware & Procurement
Hardware lifecycle management, work-from-home equipment procurement, and conferencing hardware.
IT Strategy & Management
vCIO services, account management, security and risk planning, license management, BCDR, and technology roadmaps.
Cloud Services
Microsoft 365, Google Workspace, SharePoint, OneDrive, Azure Virtual Desktop, email migrations, and cloud security hardening.
Other Services
IoT consulting, RPA, business process management, IT and security policies, and AI consulting.
Industies We Serve
- By Industry: startups, nonprofits, schools, small businesses, enterprises
- By Department: accounting firms, law firms, construction
Our pricing is tailored to your business size, service needs, and industry. Whether you’re a startup, school, nonprofit, or enterprise, we offer transparent, flexible pricing with no long-term contracts required.
You can view our pricing page to explore the details and find the best-fit option for your business.
Our help desk is available Monday through Friday, 9:00 AM to 6:00 PM EST, with after-hours emergency support available for critical issues. You can contact us by phone, email, or by submitting a help desk ticket, and our team typically responds within 30 minutes or less.
We offer flexible options to match your business needs. You can choose from:
- 3-Month Introductory Plan – a short-term commitment that gives you the opportunity to experience our IT support and cybersecurity services. If you’re not satisfied, you can cancel at the end of the 3 months with no further obligation.
- Annual Plans – discounted rates for organizations ready to commit longer-term.
- Project-Based Work – hourly or fixed-fee engagements for one-time IT or cybersecurity projects.
You can view our pricing page to explore the details and find the best-fit option for your business.
We serve businesses, nonprofits, and schools across New York and New Jersey. Explore the areas we serve:
Headquarters: Long Island, New York
Onsite Coverage:
- Westchester County, New York
- Suffolk County, New York
- Nassau County, New York
- Bergen County
- Essex County
- Union County, New Jersey
- Hudson County, New Jersey
- Jersey City, New Jersey
- Bronx, New York
- Manhattan, New York
- Queens, New York
- Brooklyn, New York
- Staten Island, New York
Remote Support: available across the U.S.Â
Don’t see your area listed Contact us smartIT may already be supporting organizations in your region, or we can customize a remote or onsite solution for your team.
At smartIT, we don’t just fix your Wi-Fi, we optimize your entire network to keep your business running smoothly. Whether it’s solving connectivity issues, boosting signal strength, or ensuring seamless performance across multiple floors, we offer tailored Wi-Fi solutions that go beyond the basics.
What really sets us apart? Real people. Real support.
Every ticket is handled by experienced Wi-Fi experts—no bots, no scripts. Our team works hands-on to assess your office layout, eliminate dead zones, and make sure every device stays connected. We’re not just about fixing problems, we’re about preventing them, so your office Wi-Fi supports your team’s productivity, whether you’re in a small office or a large multi-floor building.
With smartIT, you get a trusted Wi-Fi partner who’s committed to delivering a reliable, high-performance network—so you can focus on your business, not your connection.
Learn more about us and the IT support and cybersecurity services that provides business in the NYC, Long Island, Westchester and New Jersey.
Our free 2 hour IT assessment includes a comprehensive review of your current infrastructure. We evaluate your systems, identify risks, assess tools, and offer tailored recommendations to improve security, performance, and reliability. This applies to nonprofits, schools, startups, small businesses, and enterprises.
Get started with your free assessment or explore the industries we serve.
Scheduling a discovery call or assessment is easy. You can:
Call us directly:
New York City (212) 651-0222
Nassau County (516) 855-8900
Suffolk County (631) 863-9590
Westchester County (914) 246-0777
New Jersey (973) 559-6856
Fill out the form on our website to request your assessment.
Meet with an IT expert for a quick consultation to discuss your setup and determine if an onsite visit is right for you. We’ll come to your office, assess your setup, and provide customized recommendations—at no cost to you.Â
Learn more about our process
to see how we handle assessments from start to completion, or get started today with your free assessment.
About smartIT
Discover how three former IBMers built smartIT into a trusted IT support and cybersecurity partner for businesses across New York, New Jersey, and Connecticut.
Industries
We help startups, nonprofits, schools, SMBs, and enterprises solve IT and cybersecurity challenges with solutions tailored to fit each industry’s unique needs. Learn More
Solutions
From Wi-Fi and AV to cloud migrations, Microsoft 365, Google Workspace, VoIP, MDM, and domain management, smartIT keeps your business secure and productive.
Pricing
Get simple, transparent pricing for IT and cybersecurity support. Plans start at $79 per user/month with scalable options built for growing businesses.
Start Your Journey with smartIT
Discover How We Can Help You Overcome AV, Wi-Fi, MDM, Could IoT and Cybersecurity Challenges
Join our clients who have faced IT challenges and found support with us. At smartIT, we listen to your needs and provide solutions to help you move forward.