smartIT

Flexible Pricing, Tailored Plans, and Key Features

Flexible IT Support for Businesses Big and Small

Outsource your IT to smartIT. Our comprehensive IT plans provide everything you need to keep your small business, nonprofit, school, startup, or enterprise running smoothly and supporting growth—IT support, cybersecurity, cloud management, and more. Designed for all sizes, each plan ensures efficiency, reliability, security, and scalability with proactive support, automation, and dedicated IT experts whenever you need them.

Emergency IT Support​

$ 250+ Per hour starting rate
  • Onsite & Remote Support​
  • Server Support​
  • Wired & Wireless Networking​
  • Workstation Support
  • Cloud Support
  • Microsoft 365 Support
  • Google Workspace Support
  • Computer Lock-Out Support
  • Password Reset Support
  • VoIP Troubleshooting
  • Zoom - Phone, Video & Room Set-Up
  • RingCentral - Phone, Meeting & Room
  • Device Procurement
  • Device Configuration
  • Device Deployment
  • DNS & DHCP Management
  • Powershell & ZSH Script
  • Technology Training
  • Printer Set-up
  • Workflow Automation
  • Process Automation
  • Application Development
  • Data Migration
  • Cloud Migration
  • Server Migration
  • Mailbox Migration
  • Go Daddy Defederation
  • Network Infrastructure Management
  • SSO & SAML
  • SCIM
  • JAMF MDM
  • Vendor On/Offboarding
  • Contractor On/Offboarding
  • Townhall Meetings
  • Device Management
  • Employee On/Offboarding
  • Access Management
  • Hardware Lifecycle
  • Onsite & Remote Support
  • vCIO
  • vCISO
  • Account Management
  • End-User Support
  • Workstation Support
  • Disaster Recovery & Data Backup
  • Project Management
  • Cyber Security Services
  • Security Awareness Training
  • Phishing Simulations
  • Application Development
  • Firewall & Antivirus Deployment

Rapid Response and Resilient Solutions
smartIT delivers top-tier emergency IT support with fast, reliable solutions. Our expert team promptly handles critical issues, both on-site and remotely, ensuring minimal downtime and robust recovery for your business. We provide swift responses and resilient solutions to maintain your business operations, addressing emergencies with precision and cares

Project IT Support​

$ 250+ Per hour starting rate
  • Onsite & Remote Support​
  • Server Support​
  • Wired & Wireless Networking​
  • Workstation Support
  • Cloud Support
  • Microsoft 365 Support
  • Google Workspace Support
  • Computer Lock-Out Support
  • Password Reset Support
  • VoIP Troubleshooting
  • Zoom - Phone, Video & Room Set-Up
  • RingCentral - Phone, Meeting & Room
  • Device Procurement
  • Device Configuration
  • Device Deployment
  • DNS & DHCP Management
  • Powershell & ZSH Script
  • Technology Training
  • Printer Set-up
  • Workflow Automation
  • Process Automation
  • Application Development
  • Data Migration
  • Cloud Migration
  • Server Migration
  • Mailbox Migration
  • Go Daddy Defederation
  • Network Infrastructure Management
  • SSO & SAML
  • SCIM
  • JAMF MDM
  • Vendor On/Offboarding
  • Contractor On/Offboarding
  • Townhall Meetings
  • Device Management
  • Employee On/Offboarding
  • Access Management
  • Hardware Lifecycle
  • Onsite & Remote Support
  • vCIO
  • vCISO
  • Account Management
  • End-User Support
  • Workstation Support
  • Disaster Recovery & Data Backup
  • Project Management
  • Cyber Security Services
  • Security Awareness Training
  • Phishing Simulations
  • Application Development
  • Firewall & Antivirus Deployment

Tailored Solutions for Complex Projects
From systems migration and cloud support to vendor management and cybersecurity, smartIT offers customized IT project services to meet your specific needs. We provide planning, execution, and ongoing support to ensure seamless project delivery and optimal outcomes. Our tailored solutions address complex challenges to drive success for your business.

Most Popular

Managed IT Services

$ 175+ Per user per month starting rate
  • Onsite & Remote Support​
  • Server Support​
  • Wired & Wireless Networking​
  • Workstation Support
  • Cloud Support
  • Microsoft 365 Support
  • Google Workspace Support
  • Computer Lock-Out Support
  • Password Reset Support
  • VoIP Troubleshooting
  • Zoom - Phone, Video & Room Set-Up
  • RingCentral - Phone, Meeting & Room
  • Device Procurement
  • Device Configuration
  • Device Deployment
  • DNS & DHCP Management
  • Powershell & ZSH Script
  • Technology Training
  • Printer Set-up
  • Workflow Automation
  • Process Automation
  • Application Development
  • Data Migration
  • Cloud Migration
  • Server Migration
  • Mailbox Migration
  • Go Daddy Defederation
  • Network Infrastructure Management
  • SSO & SAML
  • SCIM
  • JAMF MDM
  • Vendor On/Offboarding
  • Contractor On/Offboarding
  • Townhall Meetings
  • Device Management
  • Employee On/Offboarding
  • Access Management
  • Hardware Lifecycle
  • Onsite & Remote Support
  • vCIO
  • vCISO
  • Account Management
  • End-User Support
  • Workstation Support
  • Disaster Recovery & Data Backup
  • Project Management
  • Cyber Security Services
  • Security Awareness Training
  • Phishing Simulations
  • Application Development
  • Firewall & Antivirus Deployment

Proactive IT Solutions
smartIT’s managed services include proactive network monitoring, device management, and IT infrastructure support. Our user-friendly solutions cover everything from VoIP and Microsoft 365 to security incident management and compliance. We ensure your IT operations remain smooth and secure, focusing on prevention and maintaining business continuity.

Managed Networking Services

Contact Us
  • Network Design Consultation
  • Network Cabling
  • Wired & Wireless Networking​
  • Cable Management
  • Network Design
  • Rack Installations
  • Network Security
  • Infrastructure Installation
  • Infrastructure Maintenance
  • VoIP Setup & Configuration
  • Network Redundancy Planning
  • Fiber Optic Installation Support
  • Device Procurement
  • Device Configuration
  • Device Depoloyment
  • DNS & DHCP Management
  • VPN Solutions
  • Technology Training
  • Infrastructure Build-out
  • Network Infrastructure Moves
  • Data Port Installation
  • LAN/WAN Design
  • Low Voltage Wiring
  • Cable Termination
  • Power Backup Solutions
  • Desk Setup and Connectivity
  • Networking Troubleshooting
  • Network Infrastructure Management
  • IoT Integration
  • Firewall Setup
  • Network Firmware Updates
  • Switch Configuration
  • Network Analysis
  • Cable Pathway Design
  • Device Management
  • Network Device Support
  • Router Configuration
  • Hardware Lifecycle
  • Onsite & Remote Support
  • vCIO
  • vCISO
  • Account Management
  • End-User Support
  • Bandwidth Optimization
  • Cabling for Power over Ethernet (PoE)
  • Project Management
  • Cyber Security Services
  • Patch Panel Installation
  • Access Point Installation
  • Network Segmentation
  • Network End-of-Life (EOL) Replacement

Proactive Networking Solutions
smartIT’s managed network services include proactive monitoring, device management, and infrastructure support. Our user-friendly solutions cover everything from firewall configuration and Wi-Fi optimization to network security and traffic management. We ensure your network remains smooth and secure, focusing on prevention and maintaining business productivity.

Tailored IT Solutions for Every Industry

Why Choose smartIT for IT Support and Managed Services?

At smartIT, we deliver tailored IT solutions designed to meet the unique needs of nonprofits, startups, small businesses, enterprises, and schools. Our vCIO and vCISO services provide strategic guidance to align your IT initiatives with your organizational goals while fortifying your cybersecurity. With smartIT, you can boost operational efficiency, reduce risks, and simplify IT management—all backed by the expertise and hands-on support of our dedicated professionals.

Two hands shaking to represent the partnership in user onboarding and offboarding processes.

Reliability You Can Count On

We work diligently to ensure your IT systems are supported, secure, and operational. Our goal is to provide consistent, dependable results to keep your organization running smoothly.

Strategic Leadership with vCIO, vCISO, and Account Management

With our expert vCIO and vCISO services and personalized account management, we help align your IT strategy with your organization’s goals while strengthening security. Whether you're a small business, a growing startup, or a large enterprise, we tailor our services to fit your unique needs.

Scalable Solutions for Every Stage of Growth

We support organizations with 5 to 500 employees. Our scalable IT solutions are designed to evolve alongside your business, providing value and efficiency as your needs change.

Minutes
30

Average time for our support team to respond to IT requests

Month
1

Time it takes to switch from your current IT provider to smartIT

Percent
100

Clients who report being happier after using smartIT solutions

Our strategic partners

Discover our partners who help us deliver top-notch IT support and cybersecurity services

The official logo of Zoom in white
The Microsoft logo, a leading provider of software, cloud, and IT infrastructure solutions.
The official logo of RingCentral in white
The official logo of TD Synnex in white
The Google logo, a leader in cloud-based tools and services.
The logo of Jamf, a leader in Apple device management for organizations.
The Lenovo logo, a global leader in computer hardware and solutions.
The official logo of Fortinet in white
The official logo of Ubiquiti in white
The official logo of Telarus in white
The official logo of GoTo in white
The official logo of Ingram Micro in white
The official logo of Poly in white
The official logo of Yealink in white
The logo of Keeper, a leading password manager and cybersecurity provider.

Your IT Support and Managed Services Questions, Answered: Expert Solutions for Nonprofits, Startups, Small Businesses, Schools & Enterprises

Frequently asked questions

What is Managed IT?

Managed IT Support is an IT service model where a dedicated team of experts proactively manages and maintains a company’s technology infrastructure and provides ongoing support. With managed IT support, businesses can outsource their IT management to a trusted provider, allowing them to focus on their core operations while leaving the technical aspects to the experts. smartIT is a Managed IT provider.

What is smartIT?

smartIT is a managed IT provider dedicated to providing organizations—big and small—throughout the United States. We ensure your business runs smoothly by monitoring, managing, and maintaining your IT systems, networks, servers, and devices.  Many organizations choose to outsource their IT management to smartIT, allowing them to focus on their core operations while we handle the technical aspects. We cater to businesses of all sizes, from small startups to large enterprises, and specialize in providing outsourced IT services, vCIO, vCISO, and account management. 

Founded by former IBM leaders Justin Hermann, Marjorie Donaldson, and Jonathan Goldszmidt, smartIT delivers the same high-quality IT services that they once provided to multinational corporations. With a passion for technology and a commitment to building lasting partnerships, we focus on understanding and addressing the unique challenges faced by our clients, ensuring they thrive in an ever-evolving digital landscape.

What types of organizations can benefit from smartIT’s IT support and managed services?

smartIT specializes in delivering tailored IT solutions for a diverse array of organizations, including enterprises, nonprofits, startups, small businesses, and educational institutions. Our services are designed to cater to the unique needs of businesses with 5 to 500 employees, ensuring personalized support essential for thriving in today’s competitive landscape.

 

How can smartIT solve your business challenges?

smartIT provides outsourced IT support and management to organizations across the United States. With proactive monitoring, help desk support, network and security management, data backup, IT consulting, and vendor management, we help businesses optimize their IT infrastructure while controlling costs. Our managed IT services ensure business continuity, enhance security, and provide scalability, allowing organizations to focus on their core objectives. Our predictable monthly pricing models eliminate the need for significant upfront investments in IT infrastructure and staffing.

What remote work solutions does smartIT offer for organizations?

smartIT provides comprehensive virtual office solutions that empower your team to work efficiently from anywhere. Our offerings include secure remote IT support, reliable networking, and integrated phone and video conferencing systems using tools like Zoom, Microsoft Teams, Slack, and RingCentral. We also assist in managing town hall meetings, ensuring seamless communication and collaboration. Additionally, our hardware lifecycle management and Mobile Device Management (MDM) services help maintain and optimize your technology infrastructure, allowing your organization to thrive in a flexible work environment.

What onsite and remote IT support services does smartIT offer?

smartIT provides comprehensive onsite and remote IT support tailored to meet your organization’s needs. Our onsite services include hardware repairs, software troubleshooting, network setup, and ongoing maintenance, ensuring immediate assistance when needed. Meanwhile, our remote IT support offers prompt resolutions for technical issues via phone, chat, or remote desktop access, allowing us to address problems quickly without the need for an onsite visit. This combination of hands-on and virtual assistance minimizes downtime, resolves technical issues efficiently, and ensures your systems operate smoothly, allowing your team to focus on core responsibilities without IT disruptions.

 

What's the costs of smartIT's offerings?

Our pricing varies depending on the type of service required and the number of users supported. For emergency IT support or project management support, rates start at $250 per hour, while ongoing IT services begin at $175 per user per month. We would like to learn more about your business needs and provide tailored recommendations. Contact us to schedule your free IT assessment.

How long are smartIT's contracts?

Our contracts varies on the type of service needed and number of users supported. We would like to better understand your business needs and provide tailored recommendations. Contact us to schedule your free IT assessment. 

What are smartIT's customer support hours?

Our customer support team is available Monday to Friday, from 9:00am to 5:00pm. Urgent issues outside of these hours are available through our emergency support services  hotline. 

What makes smartIT different from other IT service providers?

We provide unique services like fractional or dedicated vCIO, vCISO, account management, and outsourced cybersecurity solutions. Our one-ticket resolution system ensures quick, effective support. What sets us apart is that all of your IT and security needs are handled by real, experienced professionals—not chatbots or automated systems. Our team is fully dedicated to delivering hands-on, human-driven support to help your small business, startup, nonprofit, enterprise or school thrive.

What’s included in smartIT's free IT assessment?

Our free 2-hour IT assessment includes a comprehensive evaluation of your Nonprofit’s, School’s, Startup’s, Small Business’, or Enterprise’s existing IT infrastructure. We’ll identify areas for improvement, recommend upgrades or optimizations, and provide strategic advice to help you create a more efficient, secure, and reliable technology environment.

How can we get started with smartIT?

To get started, simply contact us to schedule your free 2-hour IT and cybersecurity assessment. Our team of real human experts—not chatbots—will evaluate your systems and provide tailored recommendations to enhance the security and performance of your IT operations.

Ready to Optimize Your Business, Nonprofit or School? 

Explore Our Plans and Features

Contact us to learn how our tailored IT solutions can enhance your organization’s operations. With a free 2-hour consultation, we’ll explore our plans and features to find the perfect fit for your needs. Let smartIT be your trusted partner in solving your IT challenges, driving greater efficiency, reliability, and success.