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smartIT provides managed IT services, IT support, & cybersecurity for businesses in NYC, Long Island, Westchester, & New Jersey, with nationwide remote coverage. We keep work moving with friendly, hassle-free support from local technicians & fast remote help. Founded by former IBM leaders Justin Hermann, Marjorie Donaldson, & Jonathan Goldszmidt.

For business owners and office managers, IT issues mean lost time, frustrated employees, and stalled growth. When Wi-Fi fails, onboarding drags, or security concerns pile up, you need more than a quick fix.

smartIT provides fast, reliable support and proactive cybersecurity with most issues resolved in one ticket and responses in 30 minutes or less. Beyond solving problems, we act as your IT partner, guiding strategy with vCIO and vCISO services so technology drives growth—not headaches. 

With smartIT, you get fewer disruptions, stronger security, and peace of mind knowing your IT is handled.

smartIT supports businesses across NYC, Long Island, Westchester, and New Jersey. We provide friendly, hassle-free IT & cybersecurity with local technicians and fast remote help to keep your team secure and productive.

Services

Helpdesk & IT Support

• Helpdesk & Managed IT: Remote & onsite support, monitoring, patching, ticket triage, vendor coordination, account management
• Emergency & Project IT: Break/fix, migrations, rollouts, remediation, after-hours cutovers

Cybersecurity Services

• vCISO, risk assessments, hardening baselines, EDR/SIEM, vulnerability management
• Incident response runbooks, tabletop exercises, security awareness & phishing training
• Compliance readiness for SOC 2, HIPAA, & PCI
• Email security: SPF, DKIM, DMARC

AV & VoIP Services

• AV rooms: Google Meet Room, Zoom Room, Microsoft Teams Rooms — design, installation, tuning, training
• VoIP: RingCentral, Zoom Phone, GoTo — call-flow design, number porting, IVR, user provisioning, E911, training

WiFi & Networking

• WiFi: RF surveys & heatmaps, AP placement, SSIDs/VLANs/QoS, roaming & channel optimization
• Networking: switching, routing, firewalls, VPN, monitoring & alerts
• Low voltage cabling: Cat6/Cat6A/fiber, terminations, labeling, certifications, MDF/IDF buildouts, closeout packages

IT Strategy

• vCIO, roadmaps, budgeting & forecasting, KPIs & reporting
• Vendor & software portfolio management, license optimization
• Business continuity & disaster recovery planning
• QBRs, governance, & change management

IT Management

• System administration, directory services, GPO/baselines
• File services, permissions reviews, backups & recovery testing
• Automation & scripting, RMM administration
• MDM & User Management: Jamf, Intune, Google Admin, ABM/zero-touch, app deployment, compliance, SSO/MFA, onboarding & offboarding

Cloud Services

• Microsoft 365 & Google Workspace: setup, migrations, licensing, SharePoint/OneDrive/Drive permissions & governance
• Domain & email security: DNS, SPF/DKIM/DMARC, GoDaddy defederation, domain migrations
• Cloud integrations & best practices

Other Services

• Hardware lifecycle & procurement: sizing, quotes, staging, imaging, warranty & RMA coordination
• Staff augmentation & training: admin training, how-to guides, knowledge base

Industies We Serve

• Primary: startups, nonprofits, schools, small businesses, enterprises
• Additional: accounting firms, law firms, construction, real estate

Our help desk is available Monday through Friday, 9:00 AM to 6:00 PM EST, with after-hours emergency support available for critical issues. You can contact us by phone, email, or by submitting a help desk ticket, and our team typically responds within 30 minutes or less.

We offer flexible options to match your business needs. You can choose from:

• 6-Month Introductory Plan – a short-term commitment that gives you the opportunity to experience our IT support and cybersecurity services. If you’re not satisfied, you can cancel at the end of the 6 months with no further obligation.
• Annual Plans – discounted rates for organizations ready to commit longer-term.
• Project-Based Work – hourly or fixed-fee engagements for one-time IT or cybersecurity projects.

We serve businesses, nonprofits, and schools across New York and New Jersey. Explore the areas we serve:

Headquarters: Long Island, New York

Onsite Coverage:

• IT Support in Westchester County
• IT Support in Suffolk County
• IT Support in Nassau County
• IT Support in Bergen County
• IT Support in Essex County
• IT Support in Union County
• IT Support in Hudson County
• IT Support in Jersey City
• IT Support in Bronx, New York
• IT Support in Manhattan, New York
• IT Support in Queens, New York
• IT Support in Brooklyn, New York
• IT Support in Staten Island
• IT Support in Long Island New York
• Local IT Support
• IT Support in New York City (NYC)

Remote Support: available across the U.S. 

Don’t see your area listed Contact us smartIT may already be supporting organizations in your region, or we can customize a remote or onsite solution for your team.

We provide unique services like fractional or dedicated vCIO, account management, and outsourced cybersecurity solutions.. Our one-ticket resolution system ensures quick, effective support. What sets us apart is that all of your IT and security needs are handled by real, experienced professionals—not chatbots or automated systems. Our team is fully dedicated to delivering hands-on, human-driven support to help your small business, startup, nonprofit, enterprise or school thrive.

Learn more about us.

Our free 2 hour IT assessment includes a comprehensive review of your current infrastructure. We evaluate your systems, identify risks, assess tools, and offer tailored recommendations to improve security, performance, and reliability. This applies to nonprofits, schools, startups, small businesses, and enterprises.

Get started with your free assessment or explore the industries we serve.

Getting started is easy. Fill out our contact form or call us at 212-651-0222 to schedule your free 2 hour IT and cybersecurity assessment. We will review your current systems and provide expert recommendations to improve your IT and security. No chatbots, just real people ready to help.