IT Support & Cybersecurity Services Partner for Businesses
We are smartIT
smartIT’s services are designed to scale with your business. Whether you’re a small startup of five or an established company of five hundred, we tailor our support to fit your needs.
IT Support & Cybersecurity Services for Businesses – Big & Small
smartIT offers remote and onsite IT support and cybersecurity solutions for businesses with 5 to 500 employees. We address challenges across networking, IoT, cybersecurity, AV, phone systems, cloud services, Microsoft 365, Google Workspace, MDM, system administration, hardware lifecycle, low voltage, and IT onboarding/offboarding. Our services include vCIO, account management, and outsourced cybersecurity. With our one-ticket resolution system, we provide fast, effective support from experienced professionals—no automation. We take pride in helping businesses thrive with personalized service.
Our Mission
At smartIT, our mission is to deliver exceptional IT support and cybersecurity solutions that solve critical business challenges. Founded by former IBM leaders, we bring high-level expertise to organizations of all sizes. We focus on providing proactive, hands-on service to businesses, nonprofits, schools, and enterprises, ensuring their technology works efficiently and securely. Our goal is to build long-term partnerships by addressing the unique needs of each client, empowering them to grow and succeed in today’s digital landscape.
Our Vision
At smartIT, our vision is to be a trusted partner for businesses of all sizes, helping them navigate the complexities of IT and cybersecurity. We aim to provide tailored, reliable solutions that meet the unique needs of each client, fostering long-term relationships built on trust and collaboration. Through continuous learning and a commitment to service, we strive to help organizations grow and adapt to the ever-changing digital landscape.
Empowering Organizations Through Technology
Our Journey: From Vision to Reality
smartIT began in 2016 with a mission to transform IT services. Founded by former IBM leaders, we aimed to deliver exceptional solutions and have since expanded our offerings to include cybersecurity and strategic support. As we evolve with technology, we remain committed to empowering organizations as their trusted partner in navigating the digital landscape.
2016 — The idea of smartIT was formed
The idea of providing SMBs in Metro New York the same level of IT services that we provided enterprise companies at IBM was discussed.
2017 — Founding of smartIT
smartIT is founded with a vision to provide top-notch IT solutions and services to Metro New York businesses. smartIT establishes strategic partnerships with leading technology providers, enhancing its ability to deliver innovative solutions to clients. Introduced cloud migration services and collaboration tools to support remote teams.
2018 — Expansion of Services
smartIT expanded its service offerings to include network infrastructure design and implementation.
2019 — Client Growth and Partnerships
smartIT experienced significant client growth, serving businesses across various industries and formed strategic partnerships with leading technology providers to enhance service capabilities.
2020 — Recognized as the IT provider for startups
smartIT's exceptional growth and customer satisfaction lead to smartIT being recognized as a trusted IT service provider to many Metro New York startups businesses.
2021 — Continued Growth
smartIT celebrated a significant milestone by hiring its first employee. smartIT strengthend its managed services portfolio, offering comprehensive IT support, proactive monitoring, and maintenance to ensure clients' IT systems run smoothly. The company invested in advanced monitoring tools and automation technologies to deliver proactive IT management and identify potential issues before they become critical.
2022 — Continued Growth and Technological Advancements
smartIT continued to grow its client base and expand its presence in the Metro New York area. Continued to adapt to evolving industry trends, growing its client base, expanding its IT presence and providing cutting-edge IT solutions to Metro New York businesses.
2023 — Continued Growth and Technological Advancements
smartIT continuously adapts to evolving industry trends and provides cutting-edge IT solutions to Metro New York businesses. smartIT continues to grow its client base and expand its presence in the Metro New York area. smartIT team consists of 17 tech experts.
Support for Businesses from 5 to 500 Employees
Why Choose smartIT for IT Support and Managed Services?
Choosing smartIT means partnering with a team that combines enterprise-grade expertise with personalized service. We’re here to keep your operations running smoothly and securely, supporting your success every step of the way.
Security & Compliance at Our Core
We prioritize data protection with robust security measures and vCISO services to ensure compliance with industry standards. smartIT helps safeguard your business from emerging threats while maintaining regulatory compliance.
Comprehensive Outsourced IT Services (vCIO & vCISO)
We offer vCIO and vCISO services, providing executive-level IT guidance and cybersecurity leadership. Our dedicated account management ensures seamless coordination of all IT initiatives, giving you expert support without the overhead.
Personalized, Hands-On Support
At smartIT, you get direct, hands-on support from real, experienced technicians—no chatbots or impersonal systems. We tailor solutions to your business and respond quickly to resolve issues.
Average time for our support team to respond to IT requests
Time it takes to switch from your current IT provider to smartIT
Clients who report being happier after using smartIT solutions
Ready to elevate your IT strategy? Need a New IT Partner. Contact Us.
At smartIT, we genuinely care about technology and strive to build strong, lasting partnerships. We take the time to understand the unique challenges you face, ensuring we provide the right solutions to help your organization succeed.
IT Solutions for Businesses of All Sizes—From Startups to Enterprises
IT Support and Managed Services
Whether you're setting up a new office or upgrading an existing one, our expert IT team is committed to delivering low voltage cabling and installation solutions that meet your needs and support business growth. Our services are ideal for businesses ranging from 50 to 500 employees, offering a range of tailored solutions that support network reliability, security, and efficiency. With smartIT, you get access to vCIO (Virtual Chief Information Officer) services, dedicated account management, and a team of experts ready to optimize your IT infrastructure.
smartIT provides comprehensive onsite IT Support to ensure seamless operations for your nonprofit, small business, startup, school or enterprise:
End-User Support: Assistance with devices to resolve technical issues efficiently.
Device Installation & Refresh: Installation and refresh of computers, printers, scanners, desk phones (VoIP), and UPS systems.
Cable Management: Organizing and managing cables for a clean, efficient workspace.
New Computer Set-Up: Complete setup for new computers, ensuring employees are ready to work without delay.
IT Office Moves: Professional handling of IT equipment during office relocations.
Hardware Upgrades: Upgrading and refreshing computer and server hardware for optimal performance.
Hardware Troubleshooting: Expert troubleshooting and repair for hardware issues to minimize downtime.
smartIT delivers robust cybersecurity solutions tailored to protect nonprofits, small businesses, startups, schools or enterprises from modern security threats:
Security: Comprehensive security services designed to safeguard your corporate network, data, and users from cyber threats.
Password Manager: Implement secure password management solutions to ensure strong, unique passwords across your organization.
Security Due Diligence: Assess your organization’s security posture, ensuring compliance with industry standards and best practices.
Conditional Access/Zero Trust: Enforce Zero Trust security models and conditional access policies to protect sensitive data by limiting access based on user identity, device, and location.
Phishing Simulation: Conduct phishing simulations to test and enhance your employees’ ability to detect and avoid phishing attempts.
Antivirus/EDR: Deploy advanced antivirus and Endpoint Detection & Response (EDR) solutions to detect and neutralize threats in real-time.
Security Awareness Training: Educate your staff with ongoing security awareness training to reduce the risk of human error leading to breaches.
SIEM (Security Information and Event Management): Monitor, detect, and respond to security incidents in real-time with our SIEM solutions.
SASE (Secure Access Service Edge): Implement cloud-based security services that combine network and security functions for optimized performance and protection.
Cybersecurity Risk Assessment: Identify and address vulnerabilities within your IT environment through comprehensive risk assessments.
Dark Web Monitoring: Monitor the dark web for stolen corporate credentials and prevent breaches before they occur.
Incident Response and Management: Expertly handle security incidents with a structured response plan to mitigate damage and ensure a swift recovery.
Identity and Access Management (IAM): Manage and secure access to critical systems, ensuring only authorized personnel can access sensitive information.
Multi-Factor Authentication (MFA): Strengthen security by requiring multiple forms of verification before granting access to systems and data.
Single Sign-On (SSO): Streamline user access with secure Single Sign-On solutions, reducing login complexity while enhancing security.
smartIT’s cybersecurity services help nonprofits, small businesses, startups, schools or enterprises defend against evolving threats, ensuring the integrity, confidentiality, and availability of your data and systems.
smartIT offers comprehensive Networking services to ensure your business network infrastructure is secure, efficient, and scalable:
Networking Infrastructure Management: Oversee and maintain all aspects of your network infrastructure to ensure optimal performance.
Networking Infrastructure Maintenance: Proactively manage and maintain network systems to prevent downtime and ensure smooth operations.
Networking Infrastructure Design & Build-out: Design and implement network solutions tailored to your school’s needs, from small setups to large-scale infrastructure.
Network Monitoring: Continuously monitor your network to identify and resolve issues before they impact operations.
Networking Troubleshooting: Resolve network issues quickly to minimize disruption and keep your business running smoothly.
Network Firmware Updates: Ensure network devices are secure and up-to-date with the latest firmware versions.
Network Security: Implement robust security protocols to protect your network from threats and vulnerabilities.
VPN Implementation: Set up and configure VPNs to ensure secure access for remote and on-site employees.
Remote User VPN: Provide remote employees with secure, reliable access to company resources.
Site-to-Site VPN: Connect multiple office locations securely through site-to-site VPN configurations.
VPN to Cloud Infrastructure: Securely connect your network to cloud services through VPN integration.
Network Infrastructure Installation: Install and configure network hardware, ensuring seamless integration with existing systems.
Network End-of-Life (EOL) Replacement: Plan and execute the replacement of outdated network equipment to ensure continued reliability.
Network Infrastructure Moves: Manage the relocation and reinstallation of network systems for office moves or expansions.
DNS & DHCP Management: Administer and optimize DNS and DHCP settings to ensure smooth connectivity and efficient IP address management.
Our Networking services are designed to provide your business with a robust, secure, and well-maintained network infrastructure that supports your business’s growth and operational needs.
smartIT offers dedicated vCIO and Account Management services to provide expert IT leadership and support:
Full-Time vCIO/IT Manager: A fractional or dedicated vCIO available ) to manage your IT environment and operations.
Proactive IT Optimization: Continuous optimization of cloud-based SaaS apps and IT infrastructure to prevent issues and maximize efficiency.
Security Leadership: Collaboration with your CISO to implement security measures like SSO and MDM to safeguard your data.
IT Project Management: Serving as the central point for all IT-related issues and projects, covering both hardware and software.
Ticketing Oversight: Managing your ticketing system (e.g., Jira) for efficient issue resolution.
Onboarding/Offboarding Management: Seamlessly handling hardware and software for employee transitions.
smartIT provides expert low voltage cabling and installation services to ensure a reliable and organized network infrastructure. Whether you’re setting up a new network or upgrading an existing one, our experienced team is committed to achieving optimal performance and reliability:
- Network Cabling: Install and manage structured cabling for data, voice, and video networks, ensuring high performance and reliability.
- Efficient Cable Management: Implement effective cable management techniques to keep cables organized, labeled, and securely fastened, reducing cable damage, signal interference, and troubleshooting difficulties.
- Seamless Rack Installations: Specialize in installing and configuring rack systems with attention to power requirements, ventilation, and cable routing for a clean and efficient setup.
- Fiber Optic Installation: Deploy fiber optic cables for high-speed, high-capacity data transmission.
- Equipment Installation: Safely install network equipment, including switches, routers, and servers, with proper cabling practices.
- Efficient Project Management: Plan and execute each installation phase meticulously, from site surveys and design to cable routing and termination, ensuring minimal disruption to operations.
- Attention to Detail: Focus on meticulous cable routing, bundling, and securing techniques, using accessories such as cable ties and clips to maintain a tidy and organized setup.
With smartIT, you get the right technology, people, and processes in place to maximize productivity, reduce costs, and maintain industry compliance.
- Workstation Setup & Support: Configuring and supporting user workstations.
- End-User Assistance: Helping users with technical issues.
scalability, and operational efficiency for your organization.
Embracing remote or hybrid work? Equip your team for success from any location with smartIT’s tailored solutions.
- Remote Access Solutions: Implement secure remote access solutions to enable employees to work from anywhere.
- VPN Setup: Configure VPNs for secure connections to corporate networks from remote locations.
- Cloud-Based Tools: Deploy cloud-based tools and applications to facilitate seamless remote collaboration.
- Device Management: Manage and support devices used for remote work, ensuring they are secure and up-to-date.
- Support and Troubleshooting: Offer remote support to address any issues employees encounter while working from various locations.
Office and Business Solutions: Streamline your work-from-home transition with smartIT’s support for virtual desktop infrastructure, cloud services, and secure remote access. We ensure that your team has everything they need to work effectively from anywhere.
Secure Remote Access: Enable your remote workforce with secure access to critical business resources. Our team implements advanced technologies and encryption protocols to protect your sensitive data, no matter where your employees are located.
Collaboration Tools: Optimize remote communication and collaboration with platforms like Microsoft Teams, Slack, Google Meet, and RingCentral. Our experts ensure seamless integration and effective teamwork, boosting productivity across your organization.
Cybersecurity Solutions: Safeguard your digital assets with robust cybersecurity measures, including advanced firewalls, intrusion detection systems, and regular security audits. smartIT’s cybersecurity experts are dedicated to keeping your business secure.
Full Systems and Network Set-up and Implementation: We handle remote software installation and management, ensuring smooth integration into your existing systems. Your equipment will be software-ready and shipped directly to your employees, minimizing downtime and disruption.
Data Backup and Recovery: Protect your data with smartIT’s comprehensive backup and recovery solutions. Our services ensure that your critical information is safe and recoverable in case of data loss.
Remote Monitoring Services: Benefit from proactive network monitoring around the clock. Our team monitors and responds to downtime events across routers, switches, firewalls, servers, and remote office connections to maintain uninterrupted operations.
With smartIT, you get the right technology, people, and processes to maximize productivity, reduce costs, and maintain industry compliance.
Comprehensive Needs Assessment
- Business Analysis: Conducting a thorough analysis of your business operations and goals to identify key areas where IT can drive improvement and growth.
- Technology Evaluation: Assessing current technology infrastructure to determine strengths, weaknesses, and opportunities for enhancement.
Growth-Oriented IT Strategy
- Strategic Roadmap: Developing a detailed IT roadmap that outlines technology initiatives, timelines, and milestones to support your growth objectives.
- Technology Alignment: Ensuring that your IT strategy aligns with business goals, optimizing technology investments for maximum impact.
Scalability and Innovation
- Scalable Solutions: Designing and implementing scalable IT solutions that adapt to your business growth, ensuring flexibility and efficiency.
- Innovation Integration: Identifying and integrating innovative technologies to keep your business ahead of the curve and enhance competitive advantage.
Risk Management and Mitigation
- Risk Assessment: Evaluating potential risks and vulnerabilities in your IT environment to develop strategies for mitigation and resilience.
- Compliance and Security: Ensuring that your IT strategy includes robust security measures and compliance with industry regulations.
Performance Monitoring and Optimization
- KPI Tracking: Establishing key performance indicators (KPIs) to monitor the effectiveness of your IT strategy and make data-driven adjustments.
- Continuous Improvement: Providing ongoing analysis and optimization to refine strategies and adapt to evolving business needs.
Change Management
- Change Planning: Developing and managing change plans to ensure smooth transitions during IT upgrades or new technology implementations.
- User Training and Support: Offering training and support to ensure that your team is equipped to adapt to new systems and processes effectively.
Partnership and Support
- Collaborative Approach: Working closely with your leadership team to align IT strategies with overall business objectives.
- Ongoing Consultation: Providing continuous support and consultation to address emerging needs and opportunities for growth.
Optimize your IoT device performance with smartIT’s expert consulting. We focus on identifying and resolving networking issues that impact device functionality, ensuring your devices work for your customers.
Created Test Network: Simulated poor networking conditions to pinpoint issues like frequent buffering, leading to improved algorithms and better device performance.
Technical Training for Customer Service Agents: Provided training on effective IoT troubleshooting, wifi technologies, and networking support.
End User Escalation Support: Handled escalations related to IoT devices to minimize disruption and ensure smooth operation.
Networking Troubleshooting: Addressed connectivity issues, including problems with negotiating gigabyte networks and buffering, to enhance device reliability.
Documentation and Issue Resolution: Developed detailed documentation for troubleshooting IoT device issues and managing external factors affecting performance.
Networking Training: Offered training on networking principles specific to IoT devices to improve support and management capabilities.
With smartIT, resolve networking challenges effectively and ensure your IoT devices perform optimally for your customers.
Expand your team with expert IT professionals
Skilled IT Professionals: Access a pool of experienced IT experts to support your project needs and enhance your existing team’s capabilities.
Temporary Expertise: Bring in specialized talent for specific projects or peak periods, ensuring you have the right skills at the right time.
Flexible Staffing Solutions: Scale your IT team up or down as needed, adapting to changing demands and project requirements.
Cost-Effective Resources: Optimize your budget by utilizing professional services only when needed, avoiding the overhead costs of full-time hires.
Seamless Integration: Ensure smooth integration of temporary staff into your current team, providing immediate support and expertise with minimal disruption.
Why Outsource to SmartIT? Outsource your IT to SmartIT and benefit from a company that is large enough to support businesses with up to 500 employees, yet small enough to provide personalized care. We offer tailored IT staff augmentation solutions that combine the expertise of our skilled professionals with the dedicated, attentive service that sets us apart.
smartIT offers efficient and responsive Remote IT Support to meet your business’ IT needs:
Password Resets: Quick resolution for password-related issues to maintain access security.
Software Troubleshooting: Expert assistance to diagnose and fix software problems remotely.
Account Provisioning: Managing user accounts for smooth onboarding and access control.
Vendor Management: Coordinating with vendors to ensure seamless technology integration and support.
VoIP Troubleshooting: Resolving VoIP phone system issues to maintain communication flow.
Software Installation: Remote installation of software to keep systems up-to-date.
Employee Offboarding/Onboarding: Efficient handling of account setup and deactivation for employees.
Vendor & Contractor On/Offboarding: Managing access and system integration for vendors and contractors.
Driver Installation: Remote installation of drivers, including printers, for full hardware functionality.
Video Conference Support: Assisting with video conference setup and troubleshooting to ensure smooth meetings.
Our Remote IT Support allows your business to resolve technical issues quickly without the need for onsite intervention.
smartIT provides comprehensive System Administration services designed to optimize and secure your business’ IT infrastructure:
SaaS Application Management: Manage and maintain all SaaS applications used across your organization.
SSO, SAML, SCIM: Implement and administer secure identity management solutions to streamline user access.
Cloud Infrastructure Management: Oversee and optimize cloud resources for efficiency and scalability.
Microsoft 365 & Google Workspace Tenant Administration: Full administration of your Microsoft 365 and Google Workspace environments to ensure seamless collaboration and productivity.
Server Maintenance & Infrastructure: Ensure servers are maintained, optimized, and secure for reliable performance.
Mobile Device Management (MDM) Administration: Manage and secure mobile devices across your organization for streamlined IT control.
Data & Email Migration: Seamlessly migrate data and email systems with minimal disruption to your operations.
Device Enrollment: Efficient enrollment of corporate devices, ensuring they are ready for deployment.
Apple Business Manager (ABM) & Apple School Manager (for schools): Manage Apple devices for businesses and schools, enabling smooth device deployment and management.
AutoPilot: Automate the deployment of Windows devices, ensuring quick and standardized setups.
Zoom, GotoConnect, & RingCentral Administration: Manage and support your video conferencing and VoIP platforms for consistent communication.
Supported Application & 3rd Party Patch Updates: Keep applications and systems up-to-date with regular patch management and updates.
Windows, Mac, & Server Updates: Administer updates for all platforms to maintain security and performance.
Server & Workstation Monitoring: Proactively monitor servers and workstations to prevent downtime and resolve issues before they escalate.
GoDaddy Defederation & Identity Provider Switch: Handle DNS record management and the transition between identity providers for seamless integration.
DNS Record Management: Maintain and manage DNS settings to ensure smooth connectivity and domain operations.
Deployment of Apps & Licenses: Manage the purchasing and deployment of applications and volume licenses for your organization.
Disaster Recovery & Data Backup: Ensure business continuity with robust disaster recovery and data backup strategies tailored to your needs.
Our System Administration services offer a proactive approach to managing your business’ IT infrastructure, ensuring reliable, secure, and scalable solutions for business continuity.
smartIT provides comprehensive Mobile Device Management (MDM) services to help businesses manage, secure, and optimize their mobile devices:
Device Enrollment: Seamlessly enroll mobile devices into your corporate network for streamlined management.
Enrollment Strategy: Develop and implement tailored enrollment strategies to suit your organization’s mobile device needs and policies.
Device Management: Centrally manage all mobile devices, ensuring they are secure, updated, and compliant with company standards.
Application Deployment: Deploy and manage mobile apps across devices efficiently, ensuring consistency and security.
Windows Updates: Keep mobile devices running on Windows up-to-date with the latest security patches and system improvements.
Mac Updates: Ensure all Mac devices are regularly updated with the latest macOS versions and security patches.
Device Compliance: Monitor and enforce compliance with corporate security policies to safeguard sensitive data and ensure regulatory adherence.
Device Hardening: Implement additional security measures to protect devices from vulnerabilities and unauthorized access.
Device Customization: Customize device settings and configurations to align with specific corporate requirements and workflows.
Device Configuration/Policies: Set up and enforce configuration policies, ensuring devices operate within corporate security and usage guidelines.
Device Telemetry: Gather and analyze telemetry data from devices to monitor performance, identify issues, and ensure optimal operation.
smartIT’s MDM services provide your business with the tools and expertise needed to manage and secure mobile devices efficiently, ensuring they are always up-to-date, compliant, and optimized for business use.
smartIT ensures smooth transitions for new and departing employees, contractors, and vendors with comprehensive IT onboarding and offboarding services:
Employee Onboarding: Seamless setup of new employees with all necessary hardware, software, and network access to ensure productivity from day one.
Employee Offboarding: Secure and efficient removal of access, retrieval of devices, and deactivation of accounts for departing employees, minimizing security risks.
Vendor Onboarding: Quick and secure setup of vendors, granting them the appropriate access and tools needed to work with your organization.
Vendor Offboarding: Timely and thorough termination of vendor access and systems integration when their services are no longer required.
Contractor Onboarding: Fast and efficient provisioning of contractors, including temporary access to systems and applications required for their roles.
Contractor Offboarding: Revocation of contractor access and collection of devices or hardware upon contract completion to maintain security and compliance.
Account Provisioning: Set up and configure necessary user accounts and permissions for new employees, vendors, and contractors.
Account Deactivation: Disable and remove user accounts when employees, vendors, or contractors leave the organization to prevent unauthorized access.
Device Retrieval & Reassignment: Recover devices from offboarded users and reassign or securely wipe and reset them for future use.
Access Management: Monitor and manage access rights throughout an employee’s lifecycle to ensure adherence to the principle of least privilege.
Application Deployment: Deploy necessary software applications and licenses for new employees or contractors based on their roles and responsibilities.
Compliance & Security: Ensure all onboarding and offboarding processes meet compliance and security requirements, protecting corporate data and systems.
Customized Workflow: Tailored onboarding/offboarding workflows that align with your company’s specific needs, ensuring a consistent and smooth process for all personnel.
smartIT’s comprehensive onboarding and offboarding solutions ensure that your business maintains security, efficiency, and compliance throughout the employee and vendor lifecycle.
smartIT provides comprehensive phone and video conferencing solutions to enhance communication and collaboration:
Collaboration: Utilize platforms like Zoom Phone, Zoom Room, Microsoft Teams, Google Chat, Google Meet, RingCentral Meetings, and RingCentral DMS. These solutions offer features such as screen sharing, document collaboration, and real-time annotation to facilitate seamless teamwork, even across different platforms.
Scalable and Evolving: Our solutions adapt to your needs, whether you’re connecting two colleagues for a one-on-one conversation or hosting a large-scale virtual conference. Scalable options allow you to easily expand or downsize your conferencing capabilities as your business evolves.
Responsive and Secured: Ensure all calls are answered and protected with caller verification, masked calling capabilities, and top-notch voice communication security. Maintain uninterrupted, secure communications while safeguarding sensitive data.
Seamless Access to Calls: Make high-quality calls with global carriers, scalable options, and private cloud connections. Our systems support multi-party calling and ensure maximum user privacy, allowing you to communicate internally and externally with ease.
Revolutionize Your Meetings: Experience lifelike conversations with state-of-the-art audio and high-definition video technology. Say goodbye to garbled voices and pixelated images, and enjoy an immersive, engaging meeting experience.
smartIT offers end-to-end management of your organization’s devices, ensuring optimal performance, security, and lifecycle efficiency. Our approach covers everything from procurement to retirement, streamlining device handling and maximizing ROI.
Procurement and Deployment
- Device Acquisition: Selection and procurement of hardware tailored to your business needs, including PCs, laptops, tablets, and smartphones.
- Configuration and Setup: Pre-configuring devices with necessary software and settings before deployment to ensure readiness for immediate use.
- Seamless Deployment: Efficient delivery and setup of devices to users, minimizing disruption and accelerating productivity.
Ongoing Management
- Inventory Management: Tracking and managing device inventory to maintain up-to-date records and ensure adequate supply.
- Device Monitoring: Continuous monitoring to identify and resolve issues proactively, ensuring devices operate at peak performance.
- Software Updates: Regular updates and patches for operating systems and applications to keep devices secure and up-to-date.
Lifecycle Management
- Maintenance and Support: Providing ongoing support and maintenance to address hardware and software issues, extending the life of devices.
- Upgrades and Replacements: Coordinating upgrades and replacements to keep technology current and aligned with business needs.
- End-of-Life Management: Secure disposal and recycling of outdated devices, ensuring data is properly wiped and environmental regulations are followed.
Data Security and Compliance
- Device Encryption: Implementing encryption to protect sensitive data stored on devices.
- Access Control: Managing access permissions and policies to safeguard against unauthorized use.
- Compliance Checks: Regular audits to ensure compliance with industry standards and regulations.
Customized Solutions
- Tailored Strategies: Developing device management strategies customized to fit your organization’s specific needs and goals.
- Scalable Services: Offering scalable solutions that grow with your business, adapting to changing technology and user requirements.
Customized Training Programs: Offer hands-on training for essential collaboration tools like Microsoft Teams, Slack, Google Workspace, and software applications including Power Automate, Salesforce, and Microsoft Excel.
Efficient Tool Usage: Educate users on best practices for leveraging collaboration platforms and productivity software to enhance efficiency and communication.
Security and Best Practices: Provide training on security awareness, password management, and data privacy to safeguard sensitive information and comply with regulations.
Ongoing Support: Deliver continuous learning opportunities, refresher courses, and responsive assistance to keep skills current and address any technology-related challenges.
Our team modernizes your systems with cost-effective, innovative services that enhance productivity and optimize your processes.
Proactive Monitoring and Maintenance
We identify and resolve issues before they disrupt your operations, with continuous monitoring and regular maintenance to minimize downtime and maximize productivity.IT Helpdesk Support
Our friendly and knowledgeable support technicians provide prompt resolutions, answer questions, and offer expert guidance whenever you need it.Vendor Management
Streamline your technology vendor interactions through our managed services. We handle communication, negotiate contracts, and resolve issues, saving you time and reducing complexity.Secure Cloud Hosting and Managed Virtualization
Protect your data with secure cloud hosting and managed virtualization solutions, ensuring reliable and scalable support for your business operations.Onsite or Remote Technical Support
Receive tailored technical support based on your business needs, whether onsite or remote, ensuring you get the right level of assistance for your unique situation.IT Procurement and Complete Hardware and Software Asset Management
We manage all aspects of IT procurement and asset management, from acquiring new hardware and software to optimizing existing assets.System Monitoring and Managed Business Continuity
Maintain operational continuity with proactive system monitoring and business continuity management to prevent issues and recover effectively from disruptions.
At smartIT, we provide IT support and Infosec services that are uniquely designed for businesses of all sizes. Our commitment to excellence ensures that your organization receives customized support and exceptional service that sets us apart from the rest. We provide:
Customized Support for Schools: We offer tailored IT solutions specifically designed for schools, understanding the unique challenges and requirements of this sector. Our expertise in educational institution IT needs ensures you receive the most effective support.
Fractional or Dedicated vCIO and Account Management Services: Unlike many IT companies, we provide both fractional and dedicated vCIO services and account management. This personalized approach offers strategic guidance and hands-on support to align IT with your organizational goals.
Reliability with One-Ticket Resolution: We pride ourselves on our efficiency, offering one-ticket resolution for most issues. This means you receive quick and effective support, minimizing downtime and ensuring your IT systems run smoothly.
Expertise and Personalized Service: Our team’s deep expertise and commitment to personalized service ensure that your organization gets the best help and guidance. We focus on building strong relationships and understanding your specific needs to deliver optimal IT solutions.
Our strategic partners
IT Support & Cybersecurity Services for Businesses – Big & Small
Industries We Serve
We provide remote and onsite IT support and cybersecurity solutions for businesses of all sizes, from 5 to 500 employees. Our services include proactive IT management, robust cybersecurity, vCIO, vCISO, and account management to ensure your technology runs smoothly and securely. We offer expert guidance to enhance efficiency, reduce risks, and protect your business from evolving cyber threats.
We empower nonprofits by providing scalable IT solutions that enhance operational efficiency, secure sensitive data, and boost donor engagement. Through partnerships with platforms like TechSoup, we offer access to free and discounted software, helping your organization maximize resources. Our outsourced IT services, vCIO/vCISO consulting, and IT augmentation ensure you have expert guidance and support, allowing you to focus on your mission with confidence.
smartIT supports schools and educational institutions by delivering reliable IT infrastructure and security solutions that promote safe, connected learning environments. From outsourced IT support to vCIO/vCISO services, we help schools integrate and manage the technology they need to succeed. We offer tailored IT services for schools with 5 to 500 staff/students, helping you create seamless educational experiences while we manage your tech needs.
We help startups build a solid IT foundation for future growth and innovation. Our cost-effective IT solutions scale with your business, offering outsourced IT services, vCIO/vCISO consulting, and IT augmentation to keep your technology agile and aligned with your business goals. Whether you’re launching new products or expanding your team, smartIT ensures your IT infrastructure evolves with your needs. Our services include onsite or remote IT support, IoT device consulting, new office setup, and low voltage cabling and installation to ensure seamless operations. Additionally, we provide phone and video conferencing solutions to keep your team connected and hardware lifecycle management to optimize your technology investments.
smartIT offers comprehensive IT solutions to help small businesses improve security, productivity, and scalability. Whether you need outsourced IT support, vCIO/vCISO consulting, or IT augmentation, our services are designed to help businesses with 5 to 500 employees leverage technology without the need for an in-house IT team.
Key services include:
- Onsite & Remote IT Support for troubleshooting and maintenance
- Cybersecurity to protect sensitive data
- Networking for efficient communication
- vCIO services for strategic IT planning
- Low Voltage Cabling & Installation for reliable infrastructure
- Virtual Office Solutions for remote work capabilities
- IoT Consulting, IT Staff Augmentation, and System Administration
- IT Onboarding & Offboarding, Mobile Device Management, and Hardware Lifecycle Management
- Phone & Video Conferencing for seamless collaboration
- IT Training to empower your team
Let smartIT handle your technology needs, so that you can stay focused on continuing to drive your business forward.
Our enterprise level IT solutions cater to organizations with 5 to 500 employees, offering advanced outsourced IT, account management services, and a range of strategic support. From cybersecurity and system administration to strategic IT planning and IT staff augmentation, we deliver comprehensive services tailored to large organizations. Whether you need phone and video conferencing, virtual office solutions, remote IT support, or low voltage cabling and hardware lifecycle management, smartIT ensures your technology is aligned with your business goals. With vCIO/vCISO consulting, we help drive efficiency and resilience at every level.
Your Questions, Answered: Learn More About smartIT
Frequently asked questions
smartIT’s mission is to empower organizations—big and small—by providing exceptional IT support and cybersecurity services. The company was founded by former IBM leaders Justin Hermann, Co-Founder & President, Marjorie Donaldson, Co-Founder & IT Consultant and Jonathan Goldszmidt, Co-Founder & Senior IT Consultant, who aimed to deliver the same high-quality IT services to businesses—big and small—that they once provided to multinational corporations. Driven by a passion for technology and a commitment to building lasting partnerships, smartIT focuses on understanding and addressing the unique challenges faced by our clients.
smartIT provides comprehensive onsite and remote IT support and managed services, including fractional or dedicated vCIO, account management, outsourced cybersecurity solutions, and tailored IT solutions to nonprofits, schools, startups, small businesses, and enterprises. We prioritize genuine connections over automated responses and chatbots, ensuring that you receive personalized support at every step.
We utilize a one-ticket resolution system that streamlines support requests, ensuring you receive quick and effective assistance tailored to your specific needs. On average, our support team responds to IT requests in just 30 minutes. Transitioning from your current IT provider to smartIT typically takes only 1 month. We prioritize genuine connections over automated responses and chatbots, ensuring that you receive personalized support. Additionally, 100% of our clients report being happier after using smartIT solutions, reflecting our commitment to exceptional and reliable service.
A vCIO (Virtual Chief Information Officer) at smartIT is an outsourced executive who aligns your IT strategy with your business goals, while a vCISO (Virtual Chief Information Security Officer) oversees your organization’s cybersecurity strategy. Additionally, our account management services ensure personalized support and communication. Together, smartIT’s dedicated and fractional vCIO, vCISO, and account management services provide strategic guidance to ensure your technology supports growth, identifies vulnerabilities, implements security measures, and ensures compliance with industry standards.
smartIT’s vCIO, vCISO, and account management services are tailored for schools, enterprises, startups, small businesses, and nonprofits. Our vCIO offers dedicated or fractional support to align your IT strategy with your goals, optimizing technology for efficiency. The vCISO implements strong cybersecurity measures to protect your data and ensure compliance. A dedicated account manager acts as your central contact, ensuring smooth communication and coordination between these services. What sets smartIT apart is our commitment to hands-on support from experienced professionals—no chatbots or automated systems. With our outsourced IT solutions, we empower your organization to thrive by enhancing security, streamlining operations, and allowing your team to focus on their core functions.
Our cybersecurity solutions, including our vCISO (Virtual Chief Information Security Officer) services, are designed to protect your data and ensure compliance with industry standards. We continuously monitor and update our security practices to safeguard your organization’s information effectively.
smartIT provides comprehensive virtual office solutions that empower your team to work efficiently from anywhere. Our offerings include secure remote IT support, reliable networking, and integrated phone and video conferencing systems using tools like Zoom, Microsoft Teams, Slack, and RingCentral. We also assist in managing town hall meetings, ensuring seamless communication and collaboration. Additionally, our hardware lifecycle management and Mobile Device Management (MDM) services help maintain and optimize your technology infrastructure, allowing your organization to thrive in a flexible work environment.
smartIT’s IT staff augmentation service allows you to seamlessly supplement your existing team with skilled IT professionals for specific projects, seasonal demands, or to fill skill gaps. This flexible solution enables your organization to meet urgent IT needs efficiently, making it ideal during peak periods or for specialized projects requiring immediate expertise.
We provide unique services like fractional or dedicated vCIO, account management, and outsourced cybersecurity solutions. Our one-ticket resolution system ensures quick, effective support. What sets us apart is that all of your IT and security needs are handled by real, experienced professionals—not chatbots or automated systems. Our team is fully dedicated to delivering hands-on, human-driven support to help your small business, startup, nonprofit, enterprise or school thrive.
Our free 2-hour IT assessment includes a comprehensive evaluation of your Nonprofit’s, School’s, Startup’s, Small Business’, or Enterprise’s existing IT infrastructure. We’ll identify areas for improvement, recommend upgrades or optimizations, and provide strategic advice to help you create a more efficient, secure, and reliable technology environment.
To get started, simply contact us to schedule your free 2-hour IT and cybersecurity assessment. Our team of real human experts—not chatbots—will evaluate your systems and provide tailored recommendations to enhance the security and performance of your IT operations.
Need IT Support and Cybersecurity Support? Contact Us.
Schedule a consultation with our experts and experience our reliable, one-ticket resolution support. As smartIT moves forward, we continue to focus on delivering exceptional IT services that help your Enterprise, Nonprofit, School, Small Business or Startup thrive.