Client Reviews
Our clients rely on smartIT for friendly, responsive IT support, practical technology guidance, and cybersecurity expertise. See how businesses, schools, nonprofits, and professional offices use smartIT to stay secure, connected, and productive.
What Our Clients Say
Exceptional Professionalism
"I needed to defederate my business Outlook account from a GoDaddy controlled Microsoft account to an Outlook account directly with Microsoft. smart-IT made the process fast and easy with exceptional professionalism. I highly recommend smart-it for your IT services."
smartIT works kindly, efficiently and expertly
"smartIT played a crucial role in our employee onboarding experience. They were always quick to respond and quick to provide resolution. Everyone at smartIT works kindly, efficiently and expertly to ensure they resolve your issue(s). I would be thrilled to work with smartIT again and cannot recommend them enough!"
Would highly recommend smartIT
"I can't say enough good things about smartIT. Jonathan was incredibly thorough and helpful throughout the process. We (inadvertently) gave them a few curveballs in building out our network, and he was able to implement solutions right away."
Jonathan Solved a Months-Long Nightmare! Impeccable Wi-Fi Service Now.
"We had serious, persistent problems with our Wi-Fi service for months, including intermittent service and constant connection loss. This was complicated by our building's concrete and iron structure, which makes Wi-Fi challenging. Both our Internet provider (Optimum), who visited 5+ times, and our former IT company were completely useless and couldn't resolve the issue. Jonathan from smartIT came in and immediately impressed us. He was quickly able to identify which Wi-Fi access points needed upgrading, but more critically, he diagnosed that the modem provided by our ISP (Optimum) was defective. Once all of Jonathan's recommended changes were made, our service became impeccable. Everything works perfectly now. Jonathan's technical knowledge is truly impressive, and he solved a problem that multiple others failed to figure out. Highly recommend."
Professionals!
Outstanding service and quick, top notch grasp of our situation. They quickly resolved connection troubles across our office complex, and offered creative solutions to issues that would not have been imaginable without their assistance. First rate, and highly recommended!
Amazing customer service and expertise
"SmartIT's amazing staff handled two projects for our office in Midtown NY. The office is a foreign nation Consulate General. SmartIT updated our wifi system in two locations. The best parts about working with them was the ease of communication and of course the end result. I knew all the time what was happening next and like a patient teacher they educated me about the technical details of every step of the project. Aftercare was also very friendly and professional. Will definitely contact them again for any IT needs and recommend them very highly."
"I rarely write reviews, but I feel compelled to shine a light on SmartIT and their customer service, their technical expertise with Unifi and networking in general, and their follow up. I hired their services for a school, and while we had failed to find a solution to our networking issues with 3 other network specialists, when Jonathan of SmartIT came to help us, immediately there was a difference. Our school wifi is vastly improved - our network closet is redone - this work that I had allotted days if not weeks to do, he did in a day. The conversations and email exchanges I have had with their back office have been equally different and exceptional. They just get it."
"SmartIT was truly a top-notch team with the expertise and knowledge in the IT. Marjorie and Jonathan helped us solve our network problem, and it's been working great. The communication and the quality of work was excellent, and I can't recommend enough for anyone else to work with them for your next IT project if you do business in NYC."
"SmartIT has come through as valued partner on several projects, at our company sites, in the NYC area. They arrive on time, work with the resources available, they are flexible when things change, and are extremely professional. I highly recommend them for your next IT projects!"
"Justin and his team are extremely professional and thorough. Every time I reach out to them for support, Smart IT is very responsive. Easy to do business with companies who are professional, competent and pleasant."
"SmartIT is the only company I use for my home and office IT needs. Justin and the team are very professional and knowledgeable. They always answer the phone and take care of any issue I have fast and efficiently. they make having IT issues less stressful. I would recommend them to anyone who likes personalized service."
"SmartIT did a FANTASTIC job completely rebuilding our internet infrastructure. I can't say enough good things about Jonathan and the team. It was not an easy project, and smartIT was thorough, patient, and truly went above and beyond."
Client Stories
Restored operations after Hurricane Ida.
When Hurricane Ida flooded a dental practice, smartIT restored critical systems, repaired damaged equipment, and helped the office reopen quickly.
Migrated to Microsoft 365.
Helping a nonprofit modernize its technology while improving collaboration and security.
Strengthened cybersecurity and device management.
smartIT helped an art gallery strengthen cybersecurity, implement Microsoft Intune, secure business devices, and simplify device management.
Get Started Today
Schedule your free 2-hour IT assessment. We’ll evaluate your systems, identify gaps, and provide recommendations to improve security and performance.
What We Help With
See How We Help Businesses Like Yours
smartIT helps businesses solve Wi-Fi, AV, cloud, Microsoft 365, Google Workspace, domain, device management, and video conferencing issues. We keep systems secure, reliable, and easy for your team to use.
Frequently Asked Questions
At smartIT, we know how stressful it can be when technology slows your team down. That is why we built a company that takes the headaches out of IT. Founded by former IBM leaders Justin Hermann, Marjorie Donaldson, and Jonathan Goldszmidt, our mission has always been simple: give businesses of every size the same reliable IT and cybersecurity support that large enterprises enjoy. We provide managed IT services, responsive IT support, and proactive cybersecurity for businesses across NYC, Long Island, Westchester, and New Jersey, with nationwide remote coverage so your team can work confidently from anywhere.
What makes us different is our balance of local technicians ready to step in and fast remote support only a call away. Whether it is a Wi-Fi problem, a system outage, or a cybersecurity concern, smartIT keeps your business connected, secure, and moving forward without the stress.
smartIT provides IT and cybersecurity services for businesses in Brooklyn NYC, designed to keep organizations secure, productive, and ready for growth.
IT Support & Cybersecurity Services:
Helpdesk & IT Support
Remote and onsite support, emergency IT support, managed IT services, project IT support, onboarding and offboarding, printer and device support, and a free 2-hour IT assessment.
Cybersecurity Services
vCISO, 24/7 monitoring and incident response, vulnerability management, phishing defense, endpoint protection, zero trust, security awareness training, and risk assessments.
VoIP & AV Services
RingCentral, Zoom Phone, GoTo setup and porting, cloud VoIP migrations, and hardware procurement.
WiFi & Networking
Wireless and wired networking, cabling, firewalls, ISP coordination, SD-WAN, network monitoring, and site assessments.
Hardware & Procurement
Hardware lifecycle management, work-from-home equipment procurement, and conferencing hardware.
IT Strategy & Management
vCIO services, account management, security and risk planning, license management, BCDR, and technology roadmaps.
Cloud Services
Microsoft 365, Google Workspace, SharePoint, OneDrive, Azure Virtual Desktop, email migrations, and cloud security hardening.
Other Services
IoT consulting, RPA, business process management, IT and security policies, and AI consulting.
Industies We Serve
- By Industry: art galleries, startups, nonprofits, schools, small businesses, enterprises
- By Department: accounting firms, law firms, construction
Our help desk is available Monday through Friday, 9:00 AM to 6:00 PM EST, with after-hours emergency support available for critical issues. You can contact us by phone, email, or by submitting a help desk ticket, and our team typically responds within 30 minutes or less.
We serve businesses, nonprofits, and schools across New York and New Jersey. Explore the areas we serve:
Headquarters: Long Island, New York
Onsite Coverage:
- Westchester County, New York
- Suffolk County, New York
- Nassau County, New York
- Bergen County, New Jersey
- Essex County
- Union County, New Jersey
- Hudson County, New York
- Jersey City, New Jersey
- Bronx, New York
- Manhattan, New York
- Queens, New York
- Brooklyn, New York
- Staten Island, New York
Remote Support: available across the U.S.Â
Don’t see your area listed Contact us smartIT may already be supporting organizations in your region, or we can customize a remote or onsite solution for your team.
We offer flexible options to match your business needs. You can choose from:
- 3-Month Introductory Plan – a short-term commitment that gives you the opportunity to experience our IT support and cybersecurity services. If you’re not satisfied, you can cancel at the end of the 3 months with no further obligation.
- Annual Plans – discounted rates for organizations ready to commit longer-term.
- Project-Based Work – hourly or fixed-fee engagements for one-time IT or cybersecurity projects.
Learn more about our 3-month, annual, and project-based IT contracts here.
You can view our pricing page to explore the details and find the best-fit option for your business.
At smartIT, we do more than react to issues. We manage and support your IT environment so your team can stay productive. From helpdesk support and device setup to onboarding, cybersecurity, WiFi stability, VoIP call quality, Microsoft 365 and Google Workspace management, and video conferencing setups, we provide solutions built around the way your business works.
What really sets us apart? Real people. Real support.
Every request is handled by experienced IT professionals. No bots. No call centers. No script reading. Our team learns your systems and your workflows, so we can fix issues quickly and prevent them from recurring. We look at root causes, not just symptoms, which means fewer repeated tickets and smoother day-to-day operations.Â
We prioritize responsiveness, transparency, and reliability. You get clear communication, fast resolution times, and proactive support that reduces downtime and keeps your business secure.
With smartIT, you get a trusted IT partner who’s committed to providing a fast, friendly and reliable IT support —so you can focus on your business.
Learn more about us and the IT support and cybersecurity services that provides business in the NYC, Long Island, Westchester and New Jersey.
Our free 2 hour IT assessment includes a comprehensive review of your current infrastructure. We evaluate your systems, identify risks, assess tools, and offer tailored recommendations to improve security, performance, and reliability. This applies to nonprofits, schools, startups, small businesses, and enterprises.
Get started with your free assessment or explore the industries we serve.
Scheduling a discovery call or assessment is easy. You can:
Call us directly:
New York City (212) 651-0222
Nassau County (516) 855-8900
Suffolk County (631) 863-9590
Westchester County (914) 246-0777
New Jersey (973) 559-6856
Fill out the form on our website to request your assessment.
Meet with an IT expert for a quick consultation to discuss your setup and determine if an onsite visit is right for you. We’ll come to your office, assess your setup, and provide customized recommendations—at no cost to you.Â
Learn more about our process to see how we handle assessments from start to completion, or get started today with your free assessment.
Looking for an IT Partner You Can Count On?
We're here when you need us. From everyday IT support to cybersecurity and technology planning, smartIT works alongside your team to help keep your business secure, productive, and ready for what's next.