IT Support for Project & Construction Companies

smartIT provides comprehensive onsite IT Support to ensure seamless operations for your corporation:

• End-User Support: Assistance with company devices to resolve technical issues efficiently.

• Device Installation & Refresh: Installation and refresh of computers, printers, scanners, desk phones (VoIP), and UPS systems.

• Cable Management: Organizing and managing cables for a clean, efficient workspace.

• New Computer Set-Up: Complete setup for new computers, ensuring employees are ready to work without delay.

• IT Office Moves: Professional handling of IT equipment during office relocations.

• Hardware Upgrades: Upgrading and refreshing computer and server hardware for optimal performance.

• Hardware Troubleshooting: Expert troubleshooting and repair for hardware issues to minimize downtime.

smartIT delivers robust cybersecurity solutions tailored to protect corporations from modern security threats:

• Security: Comprehensive security services designed to safeguard your corporate network, data, and users from cyber threats.

• Password Manager: Implement secure password management solutions to ensure strong, unique passwords across your organization.

• Security Due Diligence: Assess your organization’s security posture, ensuring compliance with industry standards and best practices.

• Conditional Access/Zero Trust: Enforce Zero Trust security models and conditional access policies to protect sensitive data by limiting access based on user identity, device, and location.

• Phishing Simulation: Conduct phishing simulations to test and enhance your employees’ ability to detect and avoid phishing attempts.

• Antivirus/EDR: Deploy advanced antivirus and Endpoint Detection & Response (EDR) solutions to detect and neutralize threats in real-time.

• Security Awareness Training: Educate your staff with ongoing security awareness training to reduce the risk of human error leading to breaches.

• SIEM (Security Information and Event Management): Monitor, detect, and respond to security incidents in real-time with our SIEM solutions.

• SASE (Secure Access Service Edge): Implement cloud-based security services that combine network and security functions for optimized performance and protection.

• Cybersecurity Risk Assessment: Identify and address vulnerabilities within your IT environment through comprehensive risk assessments.

• Dark Web Monitoring: Monitor the dark web for stolen corporate credentials and prevent breaches before they occur.

• Incident Response and Management: Expertly handle security incidents with a structured response plan to mitigate damage and ensure a swift recovery.

• Identity and Access Management (IAM): Manage and secure access to critical systems, ensuring only authorized personnel can access sensitive information.

• Multi-Factor Authentication (MFA): Strengthen security by requiring multiple forms of verification before granting access to systems and data.

• Single Sign-On (SSO): Streamline user access with secure Single Sign-On solutions, reducing login complexity while enhancing security.

smartIT’s cybersecurity services help corporations defend against evolving threats, ensuring the integrity, confidentiality, and availability of your data and systems.

smartIT offers comprehensive Networking services to ensure your corporation’s network infrastructure is secure, efficient, and scalable:

• Networking Infrastructure Management: Oversee and maintain all aspects of your network infrastructure to ensure optimal performance.

• Networking Infrastructure Maintenance: Proactively manage and maintain network systems to prevent downtime and ensure smooth operations.

• Networking Infrastructure Design & Build-out: Design and implement network solutions tailored to your corporation’s needs, from small setups to large-scale infrastructure.

• Network Monitoring: Continuously monitor your network to identify and resolve issues before they impact operations.

• Networking Troubleshooting: Resolve network issues quickly to minimize disruption and keep your business running smoothly.

• Network Firmware Updates: Ensure network devices are secure and up-to-date with the latest firmware versions.

• Network Security: Implement robust security protocols to protect your network from threats and vulnerabilities.

• VPN Implementation: Set up and configure VPNs to ensure secure access for remote and on-site employees.

• Remote User VPN: Provide remote employees with secure, reliable access to company resources.

• Site-to-Site VPN: Connect multiple office locations securely through site-to-site VPN configurations.

• VPN to Cloud Infrastructure: Securely connect your network to cloud services through VPN integration.

• Network Infrastructure Installation: Install and configure network hardware, ensuring seamless integration with existing systems.

• Network End-of-Life (EOL) Replacement: Plan and execute the replacement of outdated network equipment to ensure continued reliability.

• Network Infrastructure Moves: Manage the relocation and reinstallation of network systems for office moves or expansions.

• DNS & DHCP Management: Administer and optimize DNS and DHCP settings to ensure smooth connectivity and efficient IP address management.

Our Networking services are designed to provide your corporation with a robust, secure, and well-maintained network infrastructure that supports your business’s growth and operational needs.

smartIT offers dedicated vCIO and Account Management services to provide expert IT leadership and support:

• Full-Time vCIO/IT Manager: A fractional or dedicated vCIO available ) to manage your IT environment and operations.

• Proactive IT Optimization: Continuous optimization of cloud-based SaaS apps and IT infrastructure to prevent issues and maximize efficiency.

• Security Leadership: Collaboration with your CISO to implement security measures like SSO and MDM to safeguard your data.

• IT Project Management: Serving as the central point for all IT-related issues and projects, covering both hardware and software.

• Ticketing Oversight: Managing your ticketing system (e.g., Jira) for efficient issue resolution.

• Onboarding/Offboarding Management: Seamlessly handling hardware and software for employee transitions.

smartIT provides expert low voltage cabling and installation services to ensure a reliable and organized network infrastructure. Whether you’re setting up a new network or upgrading an existing one, our experienced team is committed to achieving optimal performance and reliability:

• Network Cabling: Install and manage structured cabling for data, voice, and video networks, ensuring high performance and reliability.
• Efficient Cable Management: Implement effective cable management techniques to keep cables organized, labeled, and securely fastened, reducing cable damage, signal interference, and troubleshooting difficulties.
• Seamless Rack Installations: Specialize in installing and configuring rack systems with attention to power requirements, ventilation, and cable routing for a clean and efficient setup.
• Fiber Optic Installation: Deploy fiber optic cables for high-speed, high-capacity data transmission.
• Equipment Installation: Safely install network equipment, including switches, routers, and servers, with proper cabling practices.
• Efficient Project Management: Plan and execute each installation phase meticulously, from site surveys and design to cable routing and termination, ensuring minimal disruption to operations.
• Attention to Detail: Focus on meticulous cable routing, bundling, and securing techniques, using accessories such as cable ties and clips to maintain a tidy and organized setup.

With smartIT, you get the right technology, people, and processes in place to maximize productivity, reduce costs, and maintain industry compliance.

• Workstation Setup & Support: Configuring and supporting user workstations.
• End-User Assistance: Helping users with technical issues.

Virtual Office / Work From Home / Work From Anywhere

Embracing remote or hybrid work? Equip your team for success from any location with smartIT’s tailored solutions.

• Remote Access Solutions: Implement secure remote access solutions to enable employees to work from anywhere.
• VPN Setup: Configure VPNs for secure connections to corporate networks from remote locations.
• Cloud-Based Tools: Deploy cloud-based tools and applications to facilitate seamless remote collaboration.
• Device Management: Manage and support devices used for remote work, ensuring they are secure and up-to-date.
• Support and Troubleshooting: Offer remote support to address any issues employees encounter while working from various locations.

• Office and Business Solutions: Streamline your work-from-home transition with smartIT’s support for virtual desktop infrastructure, cloud services, and secure remote access. We ensure that your team has everything they need to work effectively from anywhere.

• Secure Remote Access: Enable your remote workforce with secure access to critical business resources. Our team implements advanced technologies and encryption protocols to protect your sensitive data, no matter where your employees are located.

• Collaboration Tools: Optimize remote communication and collaboration with platforms like Microsoft Teams, Slack, Google Meet, and RingCentral. Our experts ensure seamless integration and effective teamwork, boosting productivity across your organization.

• Cybersecurity Solutions: Safeguard your digital assets with robust cybersecurity measures, including advanced firewalls, intrusion detection systems, and regular security audits. smartIT’s cybersecurity experts are dedicated to keeping your business secure.

• Full Systems and Network Set-up and Implementation: We handle remote software installation and management, ensuring smooth integration into your existing systems. Your equipment will be software-ready and shipped directly to your employees, minimizing downtime and disruption.

• Data Backup and Recovery: Protect your data with smartIT’s comprehensive backup and recovery solutions. Our services ensure that your critical information is safe and recoverable in case of data loss.

• Remote Monitoring Services: Benefit from proactive network monitoring around the clock. Our team monitors and responds to downtime events across routers, switches, firewalls, servers, and remote office connections to maintain uninterrupted operations.

With smartIT, you get the right technology, people, and processes to maximize productivity, reduce costs, and maintain industry compliance. Join successful Metro NY businesses in embracing flexible work arrangements with our work-from-anywhere IT services.

smartIT partners with you to develop a forward-thinking IT strategy that aligns with your business objectives, fosters growth, and drives innovation. Our strategic planning services are designed to ensure your technology investments support long-term success and scalability.

Comprehensive Needs Assessment

• Business Analysis: Conducting a thorough analysis of your business operations and goals to identify key areas where IT can drive improvement and growth.
• Technology Evaluation: Assessing current technology infrastructure to determine strengths, weaknesses, and opportunities for enhancement.

Growth-Oriented IT Strategy

• Strategic Roadmap: Developing a detailed IT roadmap that outlines technology initiatives, timelines, and milestones to support your growth objectives.
• Technology Alignment: Ensuring that your IT strategy aligns with business goals, optimizing technology investments for maximum impact.

Scalability and Innovation

• Scalable Solutions: Designing and implementing scalable IT solutions that adapt to your business growth, ensuring flexibility and efficiency.
• Innovation Integration: Identifying and integrating innovative technologies to keep your business ahead of the curve and enhance competitive advantage.

Risk Management and Mitigation

• Risk Assessment: Evaluating potential risks and vulnerabilities in your IT environment to develop strategies for mitigation and resilience.
• Compliance and Security: Ensuring that your IT strategy includes robust security measures and compliance with industry regulations.

Performance Monitoring and Optimization

• KPI Tracking: Establishing key performance indicators (KPIs) to monitor the effectiveness of your IT strategy and make data-driven adjustments.
• Continuous Improvement: Providing ongoing analysis and optimization to refine strategies and adapt to evolving business needs.

Change Management

• Change Planning: Developing and managing change plans to ensure smooth transitions during IT upgrades or new technology implementations.
• User Training and Support: Offering training and support to ensure that your team is equipped to adapt to new systems and processes effectively.

Partnership and Support

• Collaborative Approach: Working closely with your leadership team to align IT strategies with overall business objectives.
• Ongoing Consultation: Providing continuous support and consultation to address emerging needs and opportunities for growth.

Optimize your IoT device performance with smartIT’s expert consulting. We focus on identifying and resolving networking issues that impact device functionality, ensuring your devices work for your customers.

• Created Test Network: Simulated poor networking conditions to pinpoint issues like frequent buffering, leading to improved algorithms and better device performance.

• Technical Training for Customer Service Agents: Provided training on effective IoT troubleshooting, wifi technologies, and networking support.

• End User Escalation Support: Handled escalations related to IoT devices to minimize disruption and ensure smooth operation.

• Networking Troubleshooting: Addressed connectivity issues, including problems with negotiating gigabyte networks and buffering, to enhance device reliability.

• Documentation and Issue Resolution: Developed detailed documentation for troubleshooting IoT device issues and managing external factors affecting performance.

• Networking Training: Offered training on networking principles specific to IoT devices to improve support and management capabilities.

With smartIT, resolve networking challenges effectively and ensure your IoT devices perform optimally for your customers.