Have IT Support & Cybersecurity Questions? We Have Answers.
Your IT Questions, Answered
Find quick answers to your IT questions. From managed services to cybersecurity and remote work solutions, our FAQ section covers the essentials to help you understand how smartIT can support your business.
Your Low Voltage Cabling/Installation Questions, Answered
Low voltage cabling is essential for structured network infrastructure, supporting data, voice, and video systems across your organization. At smartIT, we provide expertly installed cabling solutions critical for reliable, efficient communication in industries like education, nonprofits, small businesses, and enterprises, ensuring your network meets today’s demands and scales with future growth.
smartIT follows a meticulous installation process that includes careful planning, precise cable routing, and secure fastening to ensure every setup is organized and optimized for performance. Our outsourced IT services deliver long-term network reliability so your business can operate seamlessly across all locations and departments.
smartIT provides tailored low voltage cabling solutions for a range of industries—including schools, nonprofits, small businesses, startups, and enterprises. Our services support organizations with 50 to 500 employees, creating reliable, efficient network infrastructure that meets their specific operational needs.
smartIT offers full-time and fractional vCIO (Virtual Chief Information Officer) services along with dedicated account management to align your cabling and network with your business goals. Our vCIO service provides guidance on network upgrades, equipment integration, and installation planning, while our dedicated account managers deliver outsourced IT support to keep your network infrastructure reliable and prepared for future growth.
Absolutely. smartIT designs scalable cabling infrastructures that support future expansions and equipment upgrades, ensuring that your network can grow in line with your business’s evolving needs. Our outsourced IT solutions provide adaptable network infrastructure for industries of all types, from nonprofits to large enterprises.
Your IT HLM Questions, Answered
Hardware Lifecycle Management (HLM) refers to managing the entire lifecycle of your organization’s devices—from procurement and deployment to ongoing maintenance, upgrades, and secure disposal. This process ensures that your devices are operating efficiently, securely, and cost-effectively. By leveraging smartIT’s HLM services, including regular monitoring, system updates, and proactive device management, businesses ranging from 5 to 500 employees can reduce operational downtime, improve productivity, and extend the life of their hardware.
Absolutely! Whether you’re a small startup or a large enterprise with up to 500 employees, smartIT’s Hardware Lifecycle Management services are fully scalable to meet your needs. We provide flexible solutions, both remote and onsite, to ensure that your hardware is efficiently managed. From device procurement and configuration to monitoring and end-of-life disposal, we tailor our services to align with your business requirements and provide ongoing support to maximize your investment.
smartIT’s outsourced IT services seamlessly integrate with your team, providing expert support on demand. Our proactive approach to HLM includes monitoring devices remotely, addressing issues before they disrupt your operations, and ensuring all devices are updated and well-maintained. With services like remote IT support, system administration, and hardware repairs, we keep your technology running at peak performance, reducing downtime and improving overall efficiency for your organization.
smartIT follows best practices for end-of-life hardware management. We offer secure data wiping, ensuring that sensitive information is completely erased before any device is disposed of or recycled. Our eco-friendly disposal methods comply with environmental standards, and we handle hardware recycling or donation in line with your organization’s sustainability goals. Through our comprehensive HLM services, including device encryption and secure disposal, we ensure that your old hardware is retired responsibly while maintaining the highest levels of security.
Your Google Workspace IT Support Questions, Answered
Google Workspace IT support from smartIT ensures that your organization’s collaboration tools—such as Gmail, Google Drive, Google Docs, Sheets, Slides, and Meet—are properly set up, secure, and optimized for your business needs. We also support other tools like Google Calendar and Google Contacts to help streamline your operations. Our comprehensive IT support covers user management, security, integrations, and troubleshooting. With smartIT, your teams can collaborate seamlessly and stay productive, without the worry of technical disruptions.
smartIT makes your transition to Google Workspace easy. From setup to migration, we handle it all. Whether you’re migrating from another platform or setting up Google Workspace for the first time, we ensure a smooth and efficient process. We assist in transferring emails, contacts, documents, and other essential data while configuring tools like Gmail, Google Drive, and Google Calendar for your business. With our expertise, startups, nonprofits, schools, and enterprises can quickly adopt Google Workspace solutions with minimal downtime.
At smartIT, security is our top priority. We safeguard your Google Workspace environment by implementing robust security protocols across Gmail, Google Drive, Google Docs, Sheets, Slides, Meet, and other Google tools. Our services include setting up two-factor authentication (2FA), monitoring for potential threats, and applying security measures that keep your data safe. Additionally, we perform regular security audits to ensure compliance and protect your organization’s information from unauthorized access. With smartIT, you can be confident that your Google Workspace is secure and your data protected.
smartIT provides continuous, reliable support to ensure your Google Workspace environment remains optimized. Whether it’s managing user accounts, troubleshooting issues with Gmail, Google Docs, or Google Meet, or optimizing Google Drive, we are here to assist. We also provide password resets, configuration updates, and performance optimization. Our services extend to all industries—startups, nonprofits, schools, and enterprises—ensuring that your teams stay productive and connected no matter what challenges arise.
Yes, absolutely! At smartIT, we help your team unlock the full potential of Google Workspace tools, from Gmail to Google Meet, Google Docs, Sheets, and Slides. We offer personalized training and ongoing consultation to ensure your team is fully equipped to use all the features effectively. Whether it’s mastering advanced collaboration or managing schedules through Google Calendar, we guide your employees in utilizing every tool available to boost productivity. SmartIT helps your business, nonprofit, school, or enterprise get the most value out of Google Workspace solutions, ensuring seamless communication and collaboration across the board.
Your Wired & Wireless Networking Questions, Answered
smartIT provides comprehensive networking services for a variety of organizations, including startups, small businesses, schools, enterprises, and nonprofits. We cater to organizations with 5 to 500 employees, ensuring their network infrastructure is secure, efficient, and scalable.
smartIT offers a range of services including infrastructure management, maintenance, design and build-out, monitoring, troubleshooting, firmware updates, security, VPN implementation, installation, EOL replacement, moves, and DNS & DHCP management.
smartIT ensures network security through robust protocols, continuous monitoring, regular firmware updates, and comprehensive security measures to protect against threats and vulnerabilities.
Yes, smartIT specializes in designing and implementing network solutions tailored to your organization’s needs, from small setups to large-scale infrastructure, ensuring seamless integration and optimal performance.
Your Onsite IT Support Questions, Answered
smartIT’s onsite IT support services are designed for a variety of industries, including nonprofits, schools, startups, small businesses, and enterprises with 5 to 500 employees. We provide dedicated onsite support, including system administration, network optimization, and hardware procurement, to keep your technology running smoothly. Additionally, we offer remote support as a complement to our onsite services, ensuring your business is always covered and that SLAs are met for quick resolution of IT issues.
smartIT offers a comprehensive suite of onsite IT support services, tailored to the needs of startups, SMBs, schools, nonprofits, and enterprises. Our services include:
- Onsite IT Support
- Cybersecurity Services
- Networking
- vCIO & Account Management
- Low Voltage Cabling and Installation
- Virtual Office – Work From Home / Anywhere
- Growth and Strategy Planning / Strategic IT Planning
- IoT Device Consulting
- IT Staff Augmentation
- Remote IT Support
- System Administration
- Mobile Device Management (MDM)
- IT Onboarding & Offboarding
- Phone and Video Conferencing
- Hardware Lifecycle Management
- IT Training
- IT Support & Managed Services
- Peripheral and Office Procurement Solutions
Whether you’re seeking to optimize IT infrastructure, improve security, enable remote work, or manage your hardware lifecycle, our team provides hands-on support to streamline your operations and align your technology with business goals.
smartIT’s onsite IT support enhances system performance, security, and efficiency for small and medium-sized businesses. From IT onboarding and mobile device management to network troubleshooting, our onsite team ensures your business operates smoothly. With our hybrid approach, we also offer remote support, backed by SLAs, for a fast response and minimal downtime no matter the location.
Your IT & Cybersecurity Questions, Answered
Cybersecurity involves safeguarding your IT systems, networks, and data from unauthorized access, attacks, and damage. At smartIT, we provide tailored cybersecurity solutions that protect your sensitive data, maintain customer trust, comply with legal regulations, and prevent costly breaches. Whether you’re a small business, nonprofit, school, or enterprise, a strong cybersecurity posture ensures business continuity, operational resilience, and protects your organization’s reputation.
A cybersecurity risk assessment is a critical process that identifies your organization’s vulnerabilities, evaluates potential threats, and measures the impact of those risks. At smartIT, we conduct detailed risk assessments to help prioritize your cybersecurity efforts. By identifying weaknesses, we can recommend effective security measures, allocate resources efficiently, and ensure your organization stays ahead of potential threats.
Outsourcing your IT security to smartIT gives you access to our team of cybersecurity experts and cutting-edge tools, all without the expense of maintaining an in-house security team. We manage your cybersecurity needs around the clock, offering 24/7 monitoring, proactive threat detection, and fast response to incidents. This allows you to focus on your core business while we ensure your systems are secure and protected.
At smartIT, we provide a comprehensive cybersecurity strategy that includes thorough risk assessments, multi-factor authentication (MFA), advanced endpoint protection, data encryption, robust firewalls, phishing simulations, and employee training. Additionally, we offer continuous monitoring to proactively detect and mitigate potential threats. Together, these services form a multi-layered defense system that ensures your organization is protected from evolving cyber threats.
A vCISO from smartIT offers executive-level cybersecurity leadership on a part-time or fractional basis. They guide your organization in developing security strategies, managing compliance, and mitigating risks, ensuring your cybersecurity aligns with best practices.
Your IT Onboarding & IT Offboarding Questions, Answered
IT onboarding and offboarding are processes that ensure smooth transitions for employees, contractors, and vendors. Effective onboarding helps new hires become productive quickly, while offboarding ensures the secure exit of departing personnel, protecting your organization from potential security risks.
smartIT facilitates a seamless onboarding experience for various users, including new employees, vendors, contractors, interns, temporary staff, freelancers, consultants, third-party service providers, volunteers, and newly formed teams. We provide the necessary hardware, software, and access to networks, enabling all users to start working efficiently from day one while adhering to cybersecurity protocols.
Access management ensures that user permissions are monitored and adjusted throughout an employee’s lifecycle. This practice adheres to the principle of least privilege, enhancing your organization’s security posture by preventing unauthorized access to sensitive information.
smartIT integrates robust cybersecurity protocols during the onboarding and offboarding processes, including secure account setup, device management, and access revocation, ensuring that your organization’s data remains protected against evolving threats.
smartIT offers full-time and fractional vCIO (Virtual Chief Information Officer) services along with dedicated account management to align your cabling and network with your business goals. Our vCIO service provides guidance on network upgrades, equipment integration, and installation planning, while our dedicated account managers deliver outsourced IT support to keep your network infrastructure reliable and prepared for future growth.
A Virtual Chief Information Officer (vCIO) from smartIT provides nonprofits, startups, enterprises, schools, and small businesses with part-time or fractional executive-level guidance. smartIT assists organizations in creating tailored IT strategies, ensuring compliance, and optimizing resource allocation. This support leads to efficient and secure transitions during onboarding and offboarding, aligning with industry best practices.
Your System Administration Questions, Answered
System administration ensures that an organization’s IT infrastructure—including servers, networks, and applications—runs smoothly, securely, and efficiently. At smartIT, we provide outsourced IT, vCISO, and account management services to optimize your IT operations, proactively monitor your systems, and implement security best practices to minimize downtime and enhance performance.
Our system administration services include patch management, identity and access control, data encryption, endpoint protection, and security monitoring. With our vCISO and account management solutions, we help businesses implement security frameworks, enforce compliance, and protect against cyber threats.
Outsourcing system administration to smartIT allows organizations to reduce operational costs, access expert-level support, and ensure continuous monitoring of their IT infrastructure. Our vCISO, vCIO, and account management services provide businesses with tailored IT strategies, security governance, and proactive troubleshooting, ensuring reliability and efficiency.
Nonprofits, startups, small businesses, schools, and enterprises all benefit from our outsourced IT services. Our system administration solutions ensure that organizations have scalable, secure, and well-maintained IT environments without the stress of managing them in-house.
Your Audio Visual (AV) Support Questions, Answered
smartIT provides a full range of AV support services, including system setup, integration, troubleshooting, maintenance, and ongoing support. We specialize in video conferencing setups, meeting room configurations, event AV solutions, and seamless integration with existing IT infrastructure.
Yes, smartIT handles office relocations and AV system setups. We ensure your AV equipment is properly moved, reinstalled, and optimized in your new space with minimal disruption to your operations.
smartIT offers expert advice and support for upgrading your AV systems. We help you select the best equipment that fits your needs, install it, and ensure everything integrates seamlessly with your existing infrastructure to enhance performance and productivity.
smartIT provides complete AV setup and integration services for new offices. From installation to configuration, we ensure your AV systems are optimized for your workspace, including video conferencing, sound systems, and collaborative tools.
smartIT proudly serves a wide range of industries, including nonprofits, educational institutions, startups, small businesses, and enterprises. We provide tailored AV solutions to meet the specific needs of each industry, ensuring smooth communication and effective collaboration.
Your IT Staff Augmentation Questions, Answered
IT staff augmentation is the process of hiring external IT professionals to support your in-house team for specific projects or long-term needs.
smartIT’s IT staff augmentation services provide flexible, skilled talent to bridge skill gaps, manage complex IT tasks, and support business growth. By augmenting your team with our professionals, you can scale resources without the long-term commitment of full-time hires. This approach allows you to access expertise in areas like cybersecurity, system administration, and development, while ensuring your technology stays aligned with business goals, all backed by service level agreements (SLAs) for accountability and performance.
IT staff augmentation offers significant cost savings by providing access to skilled professionals only when needed. Instead of paying for full-time employees and their associated overhead costs (salaries, benefits, recruitment), you pay for the expertise required for a specific time frame or project. With smartIT, you also benefit from outsourced IT services that come with clear SLAs, ensuring quality results at a cost-effective rate. Additionally, our vCIO and vCISO services help optimize your IT investments, ensuring your technology is not only secure but also strategically aligned with your business goals, further maximizing your ROI.
smartIT’s IT professionals integrate seamlessly with your existing team, whether onsite or remotely. Our staff works closely with your in-house employees, becoming a natural extension of your workforce. They adapt to your company culture, tools, and processes, ensuring smooth collaboration and minimal disruption. Furthermore, with our vCIO and vCISO services, we offer strategic leadership to help guide your IT initiatives, ensuring that both temporary staff and your internal team work towards aligned, long-term goals. Our account management services ensure continuous support throughout, ensuring your technology needs are consistently met.
smartIT’s IT staff augmentation services offer unparalleled scalability and flexibility. As your business grows, your IT needs change. Our model allows you to quickly scale your team up or down to match project demands, seasonal fluctuations, or new initiatives. With support from a dedicated account manager, we ensure a smooth transition in staffing levels, backed by robust SLAs that guarantee performance. Our vCIO and vCISO services further enhance scalability by providing strategic IT leadership to ensure your systems evolve alongside your business needs, driving growth while minimizing disruption.
Your VoIP Phone System Questions, Answered
VoIP offers cost savings, flexibility, and advanced features. With smartIT’s VoIP solutions, you get HD voice quality, video meetings, eFax capabilities, and collaboration tools—all available through an easy-to-use app on desktop and mobile. We partner with industry leaders like Zoom, RingCentral, Microsoft Teams, and Google to provide seamless communication for your organization.
Yes, VoIP is highly reliable and scalable for small businesses, nonprofits, startups, schools, and enterprises. Our tailored VoIP solutions, powered by partners like 8×8, Google, and RingCentral, deliver high-quality voice calls, video meetings, eFax, and collaboration tools to keep your team connected, no matter where they are. Whether you’re a nonprofit needing affordable communication solutions or a school ensuring smooth, remote learning sessions, our VoIP services provide the reliability and flexibility you need.
Security is a priority. We implement encrypted communications, secure data storage, and proactive monitoring. Our VoIP and video meeting solutions, in partnership with platforms like Zoom, Microsoft Teams, and Google Meet, come with advanced security features such as two-factor authentication (2FA) and end-to-end encryption to protect your calls, video meetings, and eFax communications.
Additionally, our vCISO service strengthens your cybersecurity strategy by providing expert leadership to develop and implement tailored security initiatives. Our dedicated vCISO works with your team to align security measures with your business objectives
Absolutely. smartIT’s VoIP systems, along with video conferencing tools, integrate easily with your existing tools, including CRM, ERP, and collaboration software. This allows for automated call logging, streamlined workflows, and enhanced collaboration. Our partners—RingCentral, Google, and Zoom—provide robust integration capabilities to optimize your communication processes.
Our VoIP and video meeting solutions are built for scalability, making it easy to expand with your organization. Whether you’re adding new users or expanding locations, smartIT, supported by partners like 8×8, Google, and Microsoft Teams, offers flexible solutions to scale smoothly. Features such as eFax, video meetings, and collaboration tools can also adapt as your needs grow.
smartIT offers comprehensive support, including dedicated account management, proactive system monitoring, and 24/7 technical assistance. Our VoIP and video meeting solutions, powered by Zoom, RingCentral, Google Meet, and Microsoft Teams, ensure your team stays connected. We manage updates, troubleshooting, and system optimization, so you can focus on what matters most—growing your organization.
Your IT Support & Managed Services Questions, Answered
smartIT specializes in delivering tailored IT solutions for a diverse array of organizations, including enterprises, nonprofits, startups, small businesses, and educational institutions. Our services are designed to cater to the unique needs of businesses with 5 to 500 employees, ensuring personalized support essential for thriving in today’s competitive landscape.
smartIT provides comprehensive onsite and remote IT support tailored to meet your organization’s needs. Our onsite services include hardware repairs, software troubleshooting, network setup, and ongoing maintenance, ensuring immediate assistance when needed. Meanwhile, our remote IT support offers prompt resolutions for technical issues via phone, chat, or remote desktop access, allowing us to address problems quickly without the need for an onsite visit. This combination of hands-on and virtual assistance minimizes downtime, resolves technical issues efficiently, and ensures your systems operate smoothly, allowing your team to focus on core responsibilities without IT disruptions.
SmartIT’s cybersecurity services safeguard sensitive data through thorough risk assessments, robust security protocols, and continuous monitoring to identify and address vulnerabilities. This proactive approach ensures compliance with industry regulations, enhancing your organization’s data security.
Additionally, our vCISO service strengthens your cybersecurity strategy by providing expert leadership to develop and implement tailored security initiatives. Our dedicated vCISO works with your team to align security measures with your business objectives.
Partnering with smartIT’s outsourced vCIO and fractional vCIO services provides you with strategic allies dedicated to aligning your IT strategy with your business objectives. Our experienced vCIOs perform in-depth assessments of your technology landscape, identify key areas for improvement, and provide expert guidance on technology investments that foster growth and enhance operational efficiency. This approach allows you to leverage high-level IT expertise without the financial burden of hiring a full-time executive, ensuring you maximize your technology’s potential.
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smartIT’s vCIO, vCISO, and account management services are tailored for schools, enterprises, startups, small businesses, and nonprofits. Our vCIO offers dedicated or fractional support to align your IT strategy with your goals, optimizing technology for efficiency. The vCISO implements strong cybersecurity measures to protect your data and ensure compliance. A dedicated account manager acts as your central contact, ensuring smooth communication and coordination between these services. What sets smartIT apart is our commitment to hands-on support from experienced professionals—no chatbots or automated systems. With our outsourced IT solutions, we empower your organization to thrive by enhancing security, streamlining operations, and allowing your team to focus on their core functions.
smartIT provides comprehensive virtual office solutions that empower your team to work efficiently from anywhere. Our offerings include secure remote IT support, reliable networking, and integrated phone and video conferencing systems using tools like Zoom, Microsoft Teams, Slack, and RingCentral. We also assist in managing town hall meetings, ensuring seamless communication and collaboration. Additionally, our hardware lifecycle management and Mobile Device Management (MDM) services help maintain and optimize your technology infrastructure, allowing your organization to thrive in a flexible work environment.
Your Mobile Device Management Questions, Answered
In today’s digital world, mobile devices are essential for productivity and connectivity. MDM solutions help ensure that your devices—whether smartphones, tablets, PCs, or Macs—are secure, compliant with industry regulations, and optimized for performance. This is especially important for small businesses, startups, nonprofits, and schools, where data protection and operational efficiency are critical. With our MDM solutions, you can streamline device management, minimize security risks, and boost productivity.
smartIT’s MDM solutions protect your organization by enforcing strong security policies such as encryption, password protection, and remote wiping of lost or stolen devices. This is crucial for protecting sensitive data, particularly for schools, nonprofits, and enterprises handling large amounts of personal or confidential information. Our MDM services also help your business stay compliant with regulations, ensuring that you meet industry standards for data privacy and security.
Yes! Our MDM solutions are designed to manage a wide range of devices, including PCs, Macs, Chromebooks, cell phones, and tablets. Whether you’re running a small business with a few devices or a large organization with hundreds, we ensure all your devices are secure, up-to-date, and functioning optimally, no matter the platform.
For schools and nonprofits, MDM enables educators and staff to focus on their core tasks without worrying about managing or securing mobile devices. With centralized control, you can deploy apps, enforce security policies, and monitor device health remotely. This ensures that learning and operations continue uninterrupted, and all devices are optimized for the best user experience.
smartIT’s MDM solutions ensure that all devices meet your organization’s security policies and industry regulations. This is especially critical for schools, nonprofits, and enterprises that must adhere to strict compliance requirements such as HIPAA, FERPA, or GDPR. With our MDM solutions, you can enforce password policies, restrict app installations, and perform regular audits to keep your organization in compliance and your data secure.
Absolutely. Our MDM solutions provide you with the tools to manage remote and hybrid workforces effectively. You can remotely deploy software updates, monitor device health, and enforce security protocols across all devices, whether they’re in the office, at home, or on the go. This helps businesses maintain productivity and security, even in a distributed workforce environment.
Your Microsoft 365 IT Support Questions, Answered
Microsoft 365 IT support ensures that your Microsoft 365 environment is optimized, secure, and running smoothly. It covers everything from initial setup to troubleshooting, user management, security, and ongoing maintenance. With professional IT support, your team can focus on productivity without worrying about technical issues or security concerns.
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smartIT provides end-to-end support for migrating to Microsoft 365, including setting up email, calendars, contacts, and files, ensuring no data is lost in the process. We tailor the configuration of your Microsoft 365 environment to suit your business needs and ensure a smooth transition with minimal disruption.
smartIT uses advanced security tools like Microsoft Defender and Azure Active Directory (Azure AD) to protect your data. We implement robust security measures, including threat detection, access management, and data protection, to ensure your Microsoft 365 environment stays secure against cyber threats and remains compliant with industry regulations.
We offer continuous, proactive support to ensure your Microsoft 365 environment operates at peak performance. This includes monitoring, troubleshooting, user management, performance optimization, and regular updates, along with expert guidance to help your team use Microsoft 365 effectively.
Absolutely! We provide customized training and support to help your team get the most out of Microsoft 365. From mastering Teams for collaboration to utilizing Power BI for data insights, we ensure your team is fully equipped to leverage the tools Microsoft 365 offers for increased productivity.
IT Support & Cybersecurity Services for Businesses- Big & Small
IT Support & Cybersecurity Services for Businesses- Big & Small
Discover how smartIT’s full range of IT services—managed support, cybersecurity, networking, and remote work solutions—can optimize your operations. Our expert team provides tailored solutions to help your business grow while we manage your IT infrastructure for long-term success.