By Justin Hermann

By Justin Hermann

Co-Founder and President at smartIT

Why Switching to Cloud Communications or Unified Communications is the best thing for your company right now!

UCaaS or also known as Unified Communications has transformed the way businesses communicate virtually- via phone, chat, and conferencing. Traditionally, businesses pay large amounts of money to have a PBX or “Private Branch Exchange” traditional phone system installed in their business. A traditional phone system has worked for many years in the past, but the rapid growth of technology has truly changed the way businesses communicate.

Due to the COVID-19 pandemic, businesses that switched to a cloud-based communications system are very happy! These organizations were easily able to make the switch from working in their offices day-to-day, to working at home.

1. More Flexibility for your team and for your budget
UCaaS makes it much easier for employees to telecommute and to achieve flexibility in their schedules. If your business operates in the field, your traveling employees cannot bring their office phone number with them. Now, employees can use their work phone number wherever they go, instead of using their personal cell phone number to make/receive calls for your business.”

From a budget perspective, it is much easier to scale up and scale down UCaaS resources, which is an important benefit if your business is expanding! Also, the overall total cost of ownership of UCaaS can be much lower compared to a new PBX/traditional phone system for your business.

2.  Software Features that can help you greatly
With UCaaS, there are numerous “softphone” features that your business can use. Most UCaaS systems that we sell to our clients are completely mobile-enabled and allow for remote management of the phone system wherever you are. All you have to do is download an app to your smartphone, login, and you can easily communicate from wherever you are!

Working from Home? No problem, you can easily change your office’s voicemail letting your clients know that you are closed right from your smartphone or computer.

There are also numerous call management features that can be utilized with UCaaS systems that we sell, such as RingCentral.

These can include:

  • Call forwarding
  • Automatic Call Recording
  • Answering Rules
  • Presence
  • Call Flip
  • Call Park
  • Call Screening
  • Paging
  • Voicemail-to-email
  • Business SMS and MMS- turn your business phone number into a phone number that can be texted
  • Mobile App to work on the go- for chat, phone calls, video conferencing, and for call control

3. The Business and financial value to UCaaS is unmatched!
Our team has transformed the way several clients have worked by switching them to UCaaS. The agility of UCaaS has made it easier for these clients to serve their clients better and provide a better client experience. Notice how we aren’t just speaking to the actual features of UCaaS here.

smartIT has continuously delivered value to our clients by transforming their businesses through technology.

smartIT is a valued Technology Success Provider, with a team located in the New York Metro Area. We have worked with business, education, and non-profit clients all over the US, helping them get smart with their IT since 2017.

smartIT has the expertise to help your company manage its remote communications and business technology. We have transformed how many of our clients work by maximizing the value of technology for their business.

Contact us for a free technology consultation today – 212-651-0222 or

Visit us online at

Need help managing your remote communications and business technology? Contact us!

About smartIT

smartIT provides top-notch, hassle-free, user-friendly, one-ticket resolution, reliable, on-site and remote IT and Infosec services to New York Metro businesses, organizations, and non-profits of all sizes, ranging from startups to large enterprises. We specialize in custom IT support, cybersecurity, operations consulting, JAMF and Intune MDM, VoIP, vCIO and vCISO, cloud support & maintenance, Microsoft 365 consulting solutions, systems migration services, IT staff augmentation solutions, password management, employee on/off-boarding support, secure access service edge, security monitoring software, vendor management services, SaaS monitoring & response, firewall & antivirus deployment, disaster recovery & data backup, device management support, Google Workspace administrator, low voltage cabling & installation, dark web monitoring solutions, Zoom – Phone, Video & Room Set-up, Zero Trust Application Management, Virtual Office Set-up Solutions, RingCentral – Phone, Meeting & Room, Network Infrastructure Management, managed wired & wireless networking, phone systems & video conferencing, security incident & event management, printer management solutions, security training, phishing simulation, compliance & governance – FTC, safeguards, SOC2, and Security Operations Center – Monitoring. For more information about smartIT, please visit

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