Author: Justin Hermann

Author: Justin Hermann

Co-Founder and President at smartIT

graphic with the word cybersecurity on it. navy blue background

In the ever-evolving landscape of cybersecurity threats, organizations are continually challenged to adapt and fortify their defenses. The MGM Grand Cybersecurity Attack of 2023 serves as a stark reminder of how sophisticated adversaries can exploit vulnerabilities and compromise even the most prominent establishments. In this blog post, we will delve into the details of the MGM Grand attack, exploring the tactics used and the valuable lessons learned from this incident. We will also discuss how SmartIT Solutions can assist businesses in bolstering their cybersecurity posture.

The MGM Resorts  Cybersecurity Attack:

In September of 2023, MGM Resorts, a renowned hotel and casino in Las Vegas, fell victim to a crippling cyberattack that sent shockwaves throughout the industry. The attackers employed a combination of social engineering and technical exploits to compromise the organization’s network and gain unauthorized access to sensitive data. One of the most audacious aspects of this attack was the “10-minute call” that played a pivotal role in the breach.

The 10-Minute Call:

The attackers initiated their campaign with a seemingly innocent phone call to the MGM Grand’s front desk. Posing as a high-ranking executive, they claimed to be urgently reviewing security protocols and needed access to specific systems for a brief 10-minute window. The unsuspecting hotel staff complied with the request, granting the attackers temporary access.

Impersonation and Social Engineering:

The success of this operation hinged on the attackers’ ability to convincingly impersonate a trusted authority figure. Through clever social engineering tactics, they manipulated human psychology and exploited the hotel staff’s desire to be helpful. This demonstrates how easily an organization’s defenses can be breached through the manipulation of human factors.

Lessons Learned:

The MGM Grand Cybersecurity Attack of 2023 highlights several critical lessons for organizations striving to protect their digital assets:

Employee Training and Awareness: Comprehensive employee training programs are crucial in preventing social engineering attacks. Staff should be educated about the importance of verifying the identity of individuals making unusual requests, especially when it concerns sensitive information or access.

Access Control and Privilege Management: Implement strict access control measures, ensuring that employees only have access to the systems and data necessary for their roles. Regularly review and revoke unnecessary privileges to limit the potential attack surface.

Multifactor Authentication (MFA): MFA should be enforced wherever possible, as it adds an extra layer of security that can thwart unauthorized access, even in cases of compromised credentials.

Incident Response Planning: Having a well-defined incident response plan in place is crucial for minimizing the impact of a cyberattack. Organizations should rehearse and update their plans regularly to ensure a swift and coordinated response.

How smartIT Solutions Can Help:

smartIT Cybersecurity Solutions is at the forefront of providing cutting-edge cybersecurity solutions to protect businesses from evolving threats. Here’s how CmartIT can assist your organization:

Security Awareness Training:

smartIT offers comprehensive training programs that educate employees on identifying and mitigating social engineering attacks, enhancing your organization’s resilience against such tactics.

Access Control Solutions: smartIT’s access control solutions can help you implement robust access management policies, ensuring that only authorized personnel have access to critical systems and data.

MFA Implementation:

smartIT can help you deploy multifactor authentication across your organization, adding an additional layer of security to your login processes.

Incident Response Services:
smartIT provides expert incident response services, helping you develop and execute a well-coordinated plan to minimize damage and recover from a cyberattack swiftly.

The MGM Resorts Cybersecurity Attack of 2023 serves as a stark reminder of the evolving nature of cyber threats and the importance of a proactive cybersecurity strategy. By learning from this incident and partnering with cybersecurity experts like SmartIT Solutions, businesses can strengthen their defenses, protect sensitive data, and mitigate the risk of falling victim to sophisticated attacks. In the digital age, cybersecurity is not a luxury—it’s a necessity for the survival and success of any organization.


Contact smartIT to discuss your cybersecurity needs and learn how our comprehensive solutions can help protect your business.

About smartIT

smartIT provides top-notch, hassle-free, user-friendly, one-ticket resolution, reliable, on-site and remote IT and Infosec services to New York Metro businesses, organizations, and non-profits of all sizes, ranging from startups to large enterprises. We specialize in custom IT support, cybersecurity, operations consulting, JAMF and Intune MDM, VoIP, vCIO and vCISO, cloud support & maintenance, Microsoft 365 consulting solutions, systems migration services, IT staff augmentation solutions, password management, employee on/off-boarding support, secure access service edge, security monitoring software, vendor management services, SaaS monitoring & response, firewall & antivirus deployment, disaster recovery & data backup, device management support, Google Workspace administrator, low voltage cabling & installation, dark web monitoring solutions, Zoom – Phone, Video & Room Set-up, Zero Trust Application Management, Virtual Office Set-up Solutions, RingCentral – Phone, Meeting & Room, Network Infrastructure Management, managed wired & wireless networking, phone systems & video conferencing, security incident & event management, printer management solutions, security training, phishing simulation, compliance & governance – FTC, safeguards, SOC2, and Security Operations Center – Monitoring. For more information about smartIT, please visit

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