We are smartIT

At smartIT, we know how stressful it can be when technology slows your team down. That is why we built a company that takes the headaches out of IT. Founded by former IBM leaders Justin Hermann, Marjorie Donaldson, and Jonathan Goldszmidt, our mission has always been simple: give businesses of every size the same reliable IT and cybersecurity support that large enterprises enjoy. We provide managed IT services, responsive IT support, and proactive cybersecurity for businesses across NYC, Long Island, Westchester, and New Jersey, with nationwide remote coverage so your team can work confidently from anywhere.

What makes us different is our balance of local technicians ready to step in and fast remote support only a call away. Whether it is a Wi-Fi problem, a system outage, or a cybersecurity concern, smartIT keeps your business connected, secure, and moving forward without the stress.

smartIT provides IT and cybersecurity services for businesses in Brooklyn NYC, designed to keep organizations secure, productive, and ready for growth.

IT Support & Cybersecurity Services:

Helpdesk & IT Support
Remote and onsite support, emergency IT support, managed IT services, project IT support, onboarding and offboarding, printer and device support, and a free 2-hour IT assessment.

Cybersecurity Services
vCISO, 24/7 monitoring and incident response, vulnerability management, phishing defense, endpoint protection, zero trust, security awareness training, and risk assessments.

VoIP & AV Services
RingCentral, Zoom Phone, GoTo setup and porting, cloud VoIP migrations, and hardware procurement.

WiFi & Networking
Wireless and wired networking, cabling, firewalls, ISP coordination, SD-WAN, network monitoring, and site assessments.

Hardware & Procurement
Hardware lifecycle management, work-from-home equipment procurement, and conferencing hardware.

IT Strategy & Management
vCIO services, account management, security and risk planning, license management, BCDR, and technology roadmaps.

Cloud Services
Microsoft 365, Google Workspace, SharePoint, OneDrive, Azure Virtual Desktop, email migrations, and cloud security hardening.

Other Services
IoT consulting, RPA, business process management, IT and security policies, and AI consulting.

Industies We Serve

• By Industry: startups, nonprofits, schools, small businesses, enterprises
• By Department: accounting firms, law firms, construction

Our help desk is available Monday through Friday, 9:00 AM to 6:00 PM EST, with after-hours emergency support available for critical issues. You can contact us by phone, email, or by submitting a help desk ticket, and our team typically responds within 30 minutes or less.

We serve businesses, nonprofits, and schools across New York and New Jersey. Explore the areas we serve:

Headquarters: Long Island, New York

Onsite Coverage:

• Westchester County, New York
• Suffolk County, New York
• Nassau County, New York
• Bergen County, New Jersey
• Essex County
• Union County, New Jersey
• Hudson County, New York
• Jersey City, New Jersey
• Bronx, New York
• Manhattan, New York
• Queens, New York
• Brooklyn, New York
• Staten Island, New York

Remote Support: available across the U.S. 

Don’t see your area listed Contact us smartIT may already be supporting organizations in your region, or we can customize a remote or onsite solution for your team.

We offer flexible options to match your business needs. You can choose from:

• 3-Month Introductory Plan – a short-term commitment that gives you the opportunity to experience our IT support and cybersecurity services. If you’re not satisfied, you can cancel at the end of the 3 months with no further obligation.
• Annual Plans – discounted rates for organizations ready to commit longer-term.
• Project-Based Work – hourly or fixed-fee engagements for one-time IT or cybersecurity projects.

You can view our pricing page to explore the details and find the best-fit option for your business.

At smartIT, we don’t just fix your Wi-Fi, we optimize your entire network to keep your business running smoothly. Whether it’s solving connectivity issues, boosting signal strength, or ensuring seamless performance across multiple floors, we offer tailored Wi-Fi solutions that go beyond the basics.

What really sets us apart? Real people. Real support.

Every ticket is handled by experienced Wi-Fi experts—no bots, no scripts. Our team works hands-on to assess your office layout, eliminate dead zones, and make sure every device stays connected. We’re not just about fixing problems, we’re about preventing them, so your office Wi-Fi supports your team’s productivity, whether you’re in a small office or a large multi-floor building.

With smartIT, you get a trusted Wi-Fi partner who’s committed to delivering a reliable, high-performance network—so you can focus on your business, not your connection.

Learn more about us and the IT support and cybersecurity services that provides business in the NYC, Long Island, Westchester and New Jersey.

Our free 2 hour IT assessment includes a comprehensive review of your current infrastructure. We evaluate your systems, identify risks, assess tools, and offer tailored recommendations to improve security, performance, and reliability. This applies to nonprofits, schools, startups, small businesses, and enterprises.

Get started with your free assessment or explore the industries we serve.

Scheduling a discovery call or assessment is easy. You can:

Call us directly:
New York City (212) 651-0222
Nassau County (516) 855-8900
Suffolk County (631) 863-9590
Westchester County (914) 246-0777
New Jersey (973) 559-6856

Fill out the form on our website to request your assessment.

Meet with an IT expert for a quick consultation to discuss your setup and determine if an onsite visit is right for you. We’ll come to your office, assess your setup, and provide customized recommendations—at no cost to you. 

Learn more about our process
to see how we handle assessments from start to completion, or get started today with your free assessment.