Our Process

At smartIT, we know how stressful it can be when technology slows your team down. That is why we built a company that takes the headaches out of IT. Founded by former IBM leaders Justin Hermann, Marjorie Donaldson, and Jonathan Goldszmidt, our mission has always been simple: give businesses of every size the same reliable IT and cybersecurity support that large enterprises enjoy.

We provide managed IT services, responsive IT support, and proactive cybersecurity for businesses across NYC, Long Island, Westchester, and New Jersey, with nationwide remote coverage so your team can work confidently from anywhere.

What makes us different is our balance of local technicians ready to step in and fast remote support only a call away. Whether it is a Wi-Fi problem, a system outage, or a cybersecurity concern, smartIT keeps your business connected, secure, and moving forward without the stress.

Learn more in our About Us.

Onboarding:
Onboarding usually takes one to two weeks, depending on the size of your team and systems. During this time, our technicians handle setup and transitions smoothly so your business stays productive.

Support:
Support is available both onsite across NYC, Long Island, Westchester, and New Jersey, and remotely nationwide, so you always have coverage where you need it.

Support Hours:
Our help desk is available Monday through Friday, 9:00 AM to 6:00 PM EST, with after-hours emergency support available for critical issues. You can contact us by phone, email, or by submitting a help desk ticket, and our team typically responds within 30 minutes or less.

After the call, we schedule an onsite assessment to review your environment and confirm requirements. If it looks like a good fit, we prepare a tailored quote. Once approved, we begin onboarding to set up security, domains, and devices so you are ready for ongoing support.

Onboarding covers everything from MFA setup and domain transfers to device enrollment and account configuration. We handle the heavy lifting so your team can keep working without disruption.

You gain access to responsive IT support with one-ticket resolution and ongoing vCIO/vCISO guidance. Our team works with you long term to keep your systems secure, reliable, and aligned with your business goals.

No. We offer a free two-hour IT and cybersecurity assessment so you can understand your current setup, risks, and opportunities before making a decision.

Our free 2 hour IT assessment includes a comprehensive review of your current infrastructure. We evaluate your systems, identify risks, assess tools, and offer tailored recommendations to improve security, performance, and reliability. This applies to nonprofits, schools, startups, small businesses, and enterprises.

Get started with your free assessment or explore the industries we serve.

We provide unique services like fractional or dedicated vCIO, account management, and outsourced cybersecurity solutions. Our one-ticket resolution system ensures quick, effective support. What sets us apart is that all of your IT and security needs are handled by real, experienced professionals—not chatbots or automated systems. Our team is fully dedicated to delivering hands-on, human-driven support to help your small business, startup, nonprofit, enterprise or school thrive.

Learn more about our story and About Us.

We offer flexible options to match your business needs. You can choose from:

3-Month Introductory Plan – a short-term commitment that gives you the opportunity to experience our IT support and cybersecurity services. If you’re not satisfied, you can cancel at the end of the 3 months with no further obligation.
Annual Plans – discounted rates for organizations ready to commit longer-term.
Project-Based Work – hourly or fixed-fee engagements for one-time IT or cybersecurity projects.

You can view our pricing page to explore the details and find the best-fit option for your business.

To get started, simply contact us to schedule your free 2-hour IT and cybersecurity assessment. Our team of real human experts—not chatbots—will evaluate your systems and provide tailored recommendations to enhance the security and performance of your IT operations.