Why Your Wi-Fi Keeps Dropping (And What to Do About It)

We Fix Spotty Office Wi-Fi

If your Wi-Fi keeps dropping, your team feels it. Zoom calls freeze, cloud files won’t sync, and productivity stalls.

At smartIT, we help small businesses, nonprofits, schools, and startups across NYC, NJ, Long Island, Westchester, and Connecticut fix their Wi-Fi—quickly and without the guesswork.

Here’s what could be going wrong, what you can try, and when it’s time to call in support.

Common Wi-Fi Issues in the Office
Your Wi-Fi may seem like it’s working, but here are the problems we see most often:

• Devices connect to the wrong access point.
  If you’re walking around the office and your laptop or phone stays connected to a far-away signal, performance will suffer.
• Too many SSIDs.
  Having multiple networks (like “Office-WiFi,” “Guest-WiFi,” and “Office-WiFi2”) can confuse devices and reduce connection quality.
• Poor placement of access points.
  Signal strength drops around corners, thick walls, or in areas with a lot of interference.
• Unpatched or outdated equipment.
  Older routers or access points without updates can cause stability issues.
• Overloaded networks.
  Too many devices connected at once without proper configuration can overwhelm your system.

Easy Fixes to Try Right Now
Before calling for help, try these:

• Restart your router and access points
• Use the same SSID name across all access points
• Update your firmware
• Move access points closer to the areas your team actually uses
• Disconnect unused devices

Still having issues? You’re not alone. That’s where we come in.

How smartIT Fixes Office Wi-Fi
We work with businesses that need fast, secure, reliable internet without the guesswork.

Here’s what we offer:

• Access point setup and optimization
• Guest vs. employee network configuration
• Router and firewall configuration
• Wi-Fi signal heat mapping and performance testing
• Secure network segmentation

We also offer both onsite and remote IT support based on your location and needs.

Where We Work
We support teams in:

• Long Island (HQ)
• New York City
• New Jersey
• Westchester
• Connecticut

Need fast help? Our techs are already in your area.

Who We Help
We support Wi-Fi for:

• Accounting Firms
• Startups
• Nonprofits
• Schools
• SMBs and Enterprises

What Else We Do
We’re more than Wi-Fi support. Our services include:

• Cybersecurity
• Mobile Device Management (MDM)
• Remote & Onsite IT Help
• Onboarding & Offboarding
• vCIO & Account Management

View all services we offer.

How Much It Costs
We keep pricing clear:

• Project-based support starts at $175/user
• Our MDM + Cybersecurity bundle starts at $79/user/month

Check out our pricing page for details.

Book Your Free IT & Cybersecurity Assessment or call 212-651-0222