Contracts & Terms
smartIT’s Wi-Fi, AV, IT, Cloud, MDM, and Cybersecurity Services Contracts for Businesses in New York and New Jersey
Flexible Terms: 3-Month, Annual, or Project-Based Options
Try us without the long commitment
Who it’s for: Teams that want to validate responsiveness, process, and outcomes before committing long-term.
What you get:
- Helpdesk (remote + onsite as needed)
- Security basics (MFA rollout, patching, backups monitoring)
- Network & device management (Windows, macOS, ChromeOS)
- Monthly reporting & vCIO check-in
Terms: 3 months, then month-to-month or convert to annual.
Risk-free: If you’re not satisfied, cancel at the end of month 3—no further obligation.
Annual Contract – Year-Round IT Coverage and Dedicated Support
Who it’s for: Organizations ready to scale with predictable costs.
Benefits:
- Discounted rates vs. monthly
- Priority response & scheduled onsite visits
- Strategic roadmap & quarterly vCIO reviews
- Expanded cybersecurity stack (EDR, email security, awareness training)
Billing: Annual or monthly installments.
Expert help for one-time initiatives
Who it’s for: Office moves, Wi-Fi & low-voltage cabling, MDM rollout, Microsoft 365/Google Workspace migrations, VoIP deployments, compliance hardening, backups & DR, classroom AV.
Pricing: Hourly or fixed-fee statements of work (SOW).
Delivery: Clear milestones, timelines, and acceptance criteria.
Explore Our IT Support Plans
Included Services Based on Your Selected Contract
- Helpdesk & ticketing with SLA targets
- User onboarding/offboarding, device builds, and identity access
- Patch & asset management, endpoint protection, secure backups
- Network monitoring, Wi-Fi optimization, and vendor coordination (ISP, VoIP, AV)
- vCIO guidance: budgeting, roadmap, and security posture reviews
What to Expect with Every smartIT Contract
- SLA Targets: Critical: < 1 hour acknowledgement; High: same business day; Normal: next business day.
- Onboarding: Standard cutover in ~30 days (documentation, agent deployment, security baseline).
- Termination: 30-day notice (month-to-month) or end-of-term (annual). Data & documentation handoff included.
- Auto-Renewal: Annual plans auto-renew unless canceled 30 days before term end.
- Procurement-Friendly: W-9, COI, SOC2-aligned controls upon request; vendor onboarding support.
- Geography: Onsite coverage across NYC, Long Island, Westchester, and North/Central NJ.
Find the Best Plan for Your Business
| Organization Stage | Best Fit | Why |
|---|---|---|
| Evaluating a new MSP | 3-Month Intro | Low risk, validate response time & quality |
| Stabilizing & scaling | Annual Plan | Best value, roadmap & security maturity |
| One-off initiative | Project-Based | Clear scope, fixed timeline & budget |
Get Started Today
Schedule your free 2-hour IT assessment. We’ll evaluate your systems, identify gaps, and provide recommendations to improve security and performance.
About smartIT
Discover how three former IBMers built smartIT into a trusted IT support and cybersecurity partner for businesses across New York, New Jersey, and Connecticut.
Industries
We help startups, nonprofits, schools, SMBs, and enterprises solve IT and cybersecurity challenges with solutions tailored to fit each industry’s unique needs.
Solutions
From Wi-Fi and AV to cloud migrations, Microsoft 365, Google Workspace, VoIP, MDM, and domain management, smartIT keeps your business secure and productive.
Pricing
Get simple, transparent pricing for IT and cybersecurity support. Plans start at $79 per user/month with scalable options built for growing businesses.
See How We Help Businesses Like Yours
Business owners and office managers trust smartIT to solve problems fast from Wi-Fi and AV issues to cloud migrations, Google Workspace and Microsoft 365 challenges, domain management, mobile device management, and video conferencing with Zoom, RingCentral, GoTo, and Microsoft Teams. We keep your data secure, your systems reliable, and your team productive so you can focus on growing your business.