Remote IT Monitoring Services in NYC, Long Island, Westchester & NJ
Always On Visibility. Faster Fixes. Fewer Surprises.
smartIT monitors endpoints, servers, networks, Microsoft 365, and Google Workspace around the clock. You get proactive patching, real-time alerts, and hands-on remediation from a local team that learns your environment.
Local NYC, Long Island, Westchester & NJ Team. Proactive Care
Why choose smartIT for Remote IT Monitoring
We tune alerts to your tools and workflows, then act fast when something needs attention. You get fewer interruptions and clear updates.
Less Downtime
We catch failing drives, full disks, bad updates, and service outages early and resolve them before your day stalls.
Safer Endpoints
We monitor Defender, EDR, encryption, and compliance across Windows and macOS. Patching and remediation are scheduled to limit impact.
Real people, Fast Response
When an alert fires, a technician owns it through resolution and keeps you informed. Onsite and remote coverage across NYC, Long Island, Westchester, and New Jersey.
What You Can Expect with smartIT
Fast Help. Simple Setup. Happier Teams.
average response time
to switch to smartIT
of our clients report improved satisfaction
Tired of After Hours Fire Drills?
From single offices to multi-site campuses, we align monitoring with your tools, compliance needs, and pace of growth. We keep endpoints, servers, Wi-Fi, and cloud apps healthy, apply patches on a schedule, verify backups, and alert on what matters.
Remote Monitoring Management Services
We deploy, monitor, fix, and report with a focus on clarity and results.
We handle routine maintenance for PCs and MacBooks, update printer and scanner drivers, and keep firmware current across supported devices.
We track uptime for servers, workstations, and key appliances and alert you when devices reboot or go offline.
We track uptime for servers, workstations, and key appliances and alert you when devices reboot or go offline.
We monitor rack UPS units for battery health, runtime, and power events to protect servers, switches, and storage.
We enforce sign-in policies through Microsoft Entra ID to reduce risky logins and alert you when access patterns look unusual.
You receive monthly health reports, trend charts, ticket metrics, and a 90 day roadmap you can share with leadership.
Gmail delivery and routing, Drive sharing exposure, Meet status, Admin Console alerts, 2 Step Verification enforcement, OAuth app controls, and secure email posture.
We schedule operating system and application updates in maintenance windows, test in rings, and include clear change notes and rollback plans.
We watch Microsoft Defender and your EDR for alerts, isolate risky devices, open tickets with evidence, and follow through to resolution.
We monitor directory services, DNS, DHCP, certificates, storage, event logs, and backup success. Alerts trigger fixes before users feel an impact.
We track firewalls, switches, Wi-Fi access points, VPN health, internet circuits, bandwidth, QoS, and VLANs. If the ISP blips, we see it and act.
Learn more at IT Network Monitoring & Management Services.
We keep an eye on Microsoft 365 service advisories, mail flow, Teams and SharePoint availability, and secure email posture including SPF, DKIM, and DMARC.
We verify daily jobs and run scheduled restore drills so you have proof that backups work when you need them.
We use safe, repeatable scripts to self-heal common issues like stuck print queues, low disk space, and services that fail to start.
Get a 10 Point Health Check
A quick scan of endpoints, servers, Microsoft 365 or Google Workspace, and network gear. You receive a one-page report with your top five risks, clear fixes, and effort estimates.
Our strategic partners
We Partner With Top Technology Providers to Deliver Trusted IT Management Solutions
Industries We Support
We tailor remote monitoring and management to your environment. We keep endpoints, servers, WiFi, and cloud apps healthy with scheduled patches, verified backups, and actionable alerts so your team stays online and compliant. Sources Ask ChatGPT
Protect donor data, reduce downtime, and stretch budgets with proactive maintenance and smart alerting.
See our solutions for Nonprofits.
We monitor staff devices while keeping networks safe and instruction on schedule.
Explore our solutions for Schools.
Scale fast with standardized builds, automated onboarding, and simple compliance reporting.
See our solutions for Startups.
Keep your Small to Medium-Sized Business productive with stable endpoints, reliable WiFi, and timely patches.
Augment internal IT with monitoring coverage, automation, and clear reporting across locations for your business.
Your Remote Monitoring & Management Questions, Answered
Frequently asked questions
RMM is continuous visibility into your devices, servers, networks, and cloud tools with automated patching and fast remediation. It helps prevent outages and shortens fixes when issues pop up.
We provide end to end Remote Monitoring and Management (RMM) for small and midsize businesses, schools, nonprofits, startups, and enterprises. Our services include:
RMM deployment and onboarding for Windows and macOS with secure access and documentation
Patch management for OS and third party apps with maintenance windows and rollback plans
Endpoint security monitoring for Microsoft Defender and EDR, encryption and compliance
Server and Active Directory monitoring including DNS, DHCP, storage, certificates and event logs
Network monitoring for firewalls, switches, WiFi access points, VPN health, bandwidth, QoS and VLANs
Microsoft 365 health for Exchange mail flow, Teams and SharePoint, SPF, DKIM and DMARC alignment
Google Workspace health for Gmail routing, Drive and Meet status and tenant security posture
Backup monitoring and restore tests for servers and Microsoft 365 with scheduled recovery drills
Automation and scripting for self healing of common issues like stuck print queues and low disk space
Uptime and reboot alerts across servers, workstations and key appliances
UPS and power monitoring for rack battery health and power events
Device maintenance and drivers for PCs, MacBooks, printers and scanners
Conditional Access and location alerts through Microsoft Entra ID
Where we work: NYC, Long Island, NY including Nassau & Suffolk Counties, Westchester County NY, and New Jersey including Hudson County, Bergen County and nearby areas. We also support Brooklyn, Manhattan, Queens, the Bronx and Staten Island.
If you are searching for solutions like network monitoring & security Hudson, smart device monitoring outsourcing, remote monitoring service Westchester County NY, remote monitoring system Westchester County NY, server monitoring Brooklyn, or proactive IT monitoring NYC and proactive monitoring for nonprofits, we cover all of these needs with local, hands on support.
Yes. We deploy agents for Windows and macOS, monitor health and security on each, and patch both without interrupting work.
We own the alert. Our team investigates, resolves, and reports back. You choose which items auto-remediate and which require approval.
We provide unique services like fractional or dedicated vCIO, account management, and outsourced cybersecurity solutions. Our one-ticket resolution system ensures quick, effective support. What sets us apart is that all of your IT and security needs are handled by real, experienced professionals—not chatbots or automated systems. Our team is fully dedicated to delivering hands-on, human-driven support to help your small business, startup, nonprofit, enterprise or school thrive.
Learn more about us.
Our free 2 hour IT assessment includes a comprehensive review of your current infrastructure. We evaluate your systems, identify risks, assess tools, and offer tailored recommendations to improve security, performance, and reliability. This applies to nonprofits, schools, startups, small businesses, and enterprises.
Get started with your free assessment or explore the industries we serve.
Getting started is easy. Fill out our contact form or call us at 212-651-0222 to schedule your free 2 hour IT and cybersecurity assessment. We will review your current systems and provide expert recommendations to improve your IT and security. No chatbots, just real people ready to help.
Worried About Missed Patches or Threats?
We deplooy updates, track Microsoft Defender and your EDR, verify backups, and send a clear monthly health report you can share with leadership. Simple, accountable, and built for busy teams.