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IT & Cybersecurity Services for New York & New Jersey Businesses

Current smartIT Client and Need Technical Support? Contact us.

Please open an IT help desk support ticket.

Prospective clients, please contact our sales team. 

By entering your phone number into this form, you consent to receive phone calls from us. We will not send any SMS messages to your phone number without your prior authorization. Your privacy is important to us, and we will handle your information in accordance with our privacy policy.

Need a New IT Vendor? Contact our Sales Team.

From system migrations to cybersecurity, and password management, smartIT provides tailored support to optimize your operations. Contact us to discover how we can assist you.

Need Emergency IT Support? Call us.

Facing an IT emergency? Call us now 212-651-0222. Our expert team is available to resolve issues like network outages or security breaches quickly, minimizing downtime and ensuring your business remains fully operational.

Contact us to Schedule Your Cyber Assessment.

Ensure your systems are secure with smartIT’s cybersecurity risk assessment. We assess vulnerabilities, recommend improvements, and help protect your business from potential cyber threats.

Support for Current Clients

We’re Here for You

If you’re a current smartIT client, the quickest way to get assistance is by submitting a help desk ticket. Our technicians respond within thirty minutes during business hours and provide remote or onsite support to keep your systems running smoothly.

How to Reach Support

You can email, call, or submit a help ticket to reach our team. If you’re not sure which option is best, your Account Manager will make sure your request is routed to the right technician for a fast and reliable response.

Current Client and Need IT Help Now?

We’re here to help. Submit a support ticket and one of our technicians will respond quickly to get things running smoothly again.

Talk to an IT Expert

Frequently asked questions

How can I submit a help desk request to smartIT?

The best way to reach our IT support team is by submitting a help desk ticket. You can also email or call us for assistance. 

What are smartIT’s customer support hours?

Our help desk is available Monday through Friday, 9:00 AM to 6:00 PM EST, with after-hours emergency support available for critical issues. You can contact us by phone, email, or by submitting a help desk ticket, and our team typically responds within 30 minutes or less.

How quickly does smartIT respond to support tickets?

Our technicians respond to most support requests within thirty minutes during business hours. Depending on the issue, our technicians may assist you remotely or visit your office for onsite support. Every ticket is handled with care and urgency so your team can get back to work quickly.

What are smartIT’s service areas?

We serve businesses, nonprofits, and schools across New York and New Jersey. Explore the areas we serve:

Headquarters: Long Island, New York

Onsite Coverage:

Remote Support: available across the U.S. 

Don’t see your area listed Contact us smartIT may already be supporting organizations in your region, or we can customize a remote or onsite solution for your team.

We’re Always Here When You Need Us.

Whether it’s a quick question or an urgent issue, our team is ready to assist. Reach out to our help desk or your Account Manager for personalized support.

Talk to an IT Expert

By entering your phone number into this form, you consent to receive phone calls from us. We will not send any SMS messages to your phone number without your prior authorization. Your privacy is important to us, and we will handle your information in accordance with our privacy policy.