 IT Helpdesk Support for Startups, Small Businesses & Noprofits in NY & NJ
Fast fixes. Friendly people. Real outcomes.
smartIT keeps your team moving with responsive remote and onsite IT support. We troubleshoot WiFi and networking, Microsoft 365 and Google Workspace, email and calendar sync, VoIP and video conferencing, servers and cloud, and Mac and Windows devices so work keeps flowing.
We partner with leading IT, AV, WiFi & Networking, Cloud, Mobile Device Management and Cybersecurity providers.
IT Helpdesk Support for Startups, Small Businesses & Nonprofits
smartIT provides flexible, scalable solutions that simplify IT, strengthen security, and help your team stay productive.
Need IT Helpdesk support right now?
We can help. If your team is stuck on password resets, email not syncing, WiFi dropping, can’t print, new laptop setup, Teams or Zoom not working, or slow network, we can jump in quickly with remote or onsite help.
IT Helpdesk Support Services That Drive Growth
Discover how smartIT’s IT Helpdesk Support Sutions keep businesses secure, productive, and ready to thrive.
Discovery & Assessment
We review your goals and current setup across networking, devices, domain, Microsoft 365 or Google Workspace, cloud, and security. We identify gaps and risks, then map quick wins and priorities.
Fix & Install
We execute a clear action plan. That can include new hardware or software, account configuration, email or data migrations, permission clean-ups, WiFi adjustments, and baseline security hardening.
Completion
We validate everything works as intended and ensure your team knows how to get help. Managed clients continue with proactive monitoring, maintenance, and ongoing support to keep systems stable.
IT Helpdesk Support Services in NYC, Long Island, Westchester & NJ
Why Businesses Choose smartIT for IT Helpdesk
We take care of the daily IT your business relies on. Fast support, consistent processes, and a helpdesk your team will actually enjoy working with.
We keep operations stable and secure
We manage the basics that prevent outages: monitoring, updates, secure remote access, role-based permissions, backup readiness, and vendor coordination. Your systems stay consistent and dependable without extra effort from your team.
We keep people working
Your employees get quick, friendly help for the issues that block their day. Outlook or Gmail syncing, printers and scanners, WiFi problems, Mac and Windows support, VoIP and video conferencing. Clear updates, real fixes, and no runaround.
We handle onboarding and offboarding with care
New hires are productive on day one with the right accounts, MFA, device setup, email groups, shared drives, and app access. Departures are secure with access removal and equipment tracking, so nothing slips.
What You Can Expect With smartIT
Fast Help. Simple Setup. Happier Teams.
our average response time to client issues
the time it takes to fully switch to smartIT
client satisfaction rate after onboarding
Need IT Support Now?
Whether it is email not syncing, WiFi acting up, printers not printing, Teams or Zoom not connecting, VoIP call quality problems, slow network performance, VPN access, or new device setup, we handle the everyday issues your team runs into. Support is available both remote and onsite across NYC, Long Island, Westchester, and New Jersey.
Frequently asked questions
At smartIT, we know how stressful it can be when technology slows your team down. That is why we built a company that takes the headaches out of IT. Founded by former IBM leaders Justin Hermann, Marjorie Donaldson, and Jonathan Goldszmidt, our mission has always been simple: give businesses of every size the same reliable IT and cybersecurity support that large enterprises enjoy. We provide managed IT services, responsive IT support, and proactive cybersecurity for businesses across NYC, Long Island, Westchester, and New Jersey, with nationwide remote coverage so your team can work confidently from anywhere.
What makes us different is our balance of local technicians ready to step in and fast remote support only a call away. Whether it is a Wi-Fi problem, a system outage, or a cybersecurity concern, smartIT keeps your business connected, secure, and moving forward without the stress.
smartIT provides IT and cybersecurity services for businesses in Brooklyn NYC, designed to keep organizations secure, productive, and ready for growth.
IT Support & Cybersecurity Services:
Helpdesk & IT Support
Remote and onsite support, emergency IT support, managed IT services, project IT support, onboarding and offboarding, printer and device support, and a free 2-hour IT assessment.
Cybersecurity Services
vCISO, 24/7 monitoring and incident response, vulnerability management, phishing defense, endpoint protection, zero trust, security awareness training, and risk assessments.
VoIP & AV Services
RingCentral, Zoom Phone, GoTo setup and porting, cloud VoIP migrations, and hardware procurement.
WiFi & Networking
Wireless and wired networking, cabling, firewalls, ISP coordination, SD-WAN, network monitoring, and site assessments.
Hardware & Procurement
Hardware lifecycle management, work-from-home equipment procurement, and conferencing hardware.
IT Strategy & Management
vCIO services, account management, security and risk planning, license management, BCDR, and technology roadmaps.
Cloud Services
Microsoft 365, Google Workspace, SharePoint, OneDrive, Azure Virtual Desktop, email migrations, and cloud security hardening.
Other Services
IoT consulting, RPA, business process management, IT and security policies, and AI consulting.
Industies We Serve
- By Industry: startups, nonprofits, schools, small businesses, enterprises
- By Department: accounting firms, law firms, construction
Our help desk is available Monday through Friday, 9:00 AM to 6:00 PM EST, with after-hours emergency support available for critical issues. You can contact us by phone, email, or by submitting a help desk ticket, and our team typically responds within 30 minutes or less.
We serve businesses, nonprofits, and schools across New York and New Jersey. Explore the areas we serve:
Headquarters: Long Island, New York
Onsite Coverage:
- Westchester County, New York
- Suffolk County, New York
- Nassau County, New York
- Bergen County, New Jersey
- Essex County
- Union County, New Jersey
- Hudson County, New York
- Jersey City, New Jersey
- Bronx, New York
- Manhattan, New York
- Queens, New York
- Brooklyn, New York
- Staten Island, New York
Remote Support: available across the U.S.Â
Don’t see your area listed Contact us smartIT may already be supporting organizations in your region, or we can customize a remote or onsite solution for your team.
We offer flexible options to match your business needs. You can choose from:
- 3-Month Introductory Plan – a short-term commitment that gives you the opportunity to experience our IT support and cybersecurity services. If you’re not satisfied, you can cancel at the end of the 3 months with no further obligation.
- Annual Plans – discounted rates for organizations ready to commit longer-term.
- Project-Based Work – hourly or fixed-fee engagements for one-time IT or cybersecurity projects.
Learn more about our 3-month, annual, and project-based IT contracts here.
You can view our pricing page to explore the details and find the best-fit option for your business.
At smartIT, we do more than react to issues. We manage and support your IT environment so your team can stay productive. From helpdesk support and device setup to onboarding, cybersecurity, WiFi stability, VoIP call quality, Microsoft 365 and Google Workspace management, and video conferencing setups, we provide solutions built around the way your business works.
What really sets us apart? Real people. Real support.
Every request is handled by experienced IT professionals. No bots. No call centers. No script reading. Our team learns your systems and your workflows, so we can fix issues quickly and prevent them from recurring. We look at root causes, not just symptoms, which means fewer repeated tickets and smoother day-to-day operations.Â
We prioritize responsiveness, transparency, and reliability. You get clear communication, fast resolution times, and proactive support that reduces downtime and keeps your business secure.
With smartIT, you get a trusted IT partner who’s committed to providing a fast, friendly and reliable IT support —so you can focus on your business.
Learn more about us and the IT support and cybersecurity services that provides business in the NYC, Long Island, Westchester and New Jersey.
Our free 2 hour IT assessment includes a comprehensive review of your current infrastructure. We evaluate your systems, identify risks, assess tools, and offer tailored recommendations to improve security, performance, and reliability. This applies to nonprofits, schools, startups, small businesses, and enterprises.
Get started with your free assessment or explore the industries we serve.
Scheduling a discovery call or assessment is easy. You can:
Call us directly:
New York City (212) 651-0222
Nassau County (516) 855-8900
Suffolk County (631) 863-9590
Westchester County (914) 246-0777
New Jersey (973) 559-6856
Fill out the form on our website to request your assessment.
Meet with an IT expert for a quick consultation to discuss your setup and determine if an onsite visit is right for you. We’ll come to your office, assess your setup, and provide customized recommendations—at no cost to you.Â
Learn more about our process to see how we handle assessments from start to completion, or get started today with your free assessment.
Schedule Your IT Helpdesk Support Review
We troubleshoot IT helpdesk issues, manage Microsoft 365 and Google Workspace, stabilize WiFi and networking, and support your VoIP and video conferencing so your people can stay focused on their work. Our team is ready to assist remotely or onsite across NYC, Long Island, Westchester, and New Jersey.