IT Support for Enterprises That Scales With You
IT & Cybersecurity Bottlenecks Blocking Your Growth?
smartIT delivers fast, flexible, and secure IT services for enterprises that need more than just basic support. From cybersecurity and infrastructure planning to employee onboarding, cloud migrations, and vendor management — we streamline your operations, reduce risk, and help your teams move faster. Our enterprise clients rely on us to keep systems stable, data protected, and business moving.
Slow IT? Scattered Vendors? Security Gaps? We Solve All of It.
Why Enterprises Choose smartIT?
Enterprises need more than a helpdesk. smartIT delivers strategic IT services that reduce downtime, close security gaps, and streamline operations. Whether you need support for internal IT teams or a fully outsourced partner, we give you experienced engineers, fast response times, and enterprise-grade solutions — without the overhead.
Security That’s Built for Scale
We don’t just check the box. From access control and MFA to backups, compliance, and 24/7 monitoring, we secure every endpoint, user, and workflow.
Streamlined User Lifecycle Management
We handle onboarding, offboarding, and access provisioning with speed and precision. That means fewer delays, tighter security, and zero gaps when roles change.
Fast, Expert-Level Support
Your tickets don’t bounce between tiers. Our senior engineers handle requests directly, solve issues quickly, and understand your systems from day one.
Average time for our support team to respond to IT requests
Time it takes to switch from your current IT provider to smartIT
Clients who report being happier after using smartIT solutions
Not Getting What You Need From Your IT Support Provider? Let’s Talk.
Talk to a Real Person
Tired of handoffs, delays, and vendor noise? Speak with a senior smartIT strategist who knows how to turn IT issues into business results.
Complete IT & Cybersecurity Support for Enterprises — Without the Gaps or Guesswork
Everything You Need. Nothing You Don’t.
We handle IT and cybersecurity for enterprises that are growing fast, shifting priorities, or stretched thin. From scaling infrastructure and securing remote teams to tightening onboarding and reducing outages, we set up the systems that keep your business moving and make sure nothing important falls through the cracks.
smartIT provides comprehensive Onsite IT Support to ensure seamless operations for your Enterprises:
End-User Support: Assistance with devices to resolve technical issues efficiently.
Device Installation & Refresh: Installation and refresh of computers, printers, scanners, desk phones (VoIP), and UPS systems.
Cable Management: Organizing and managing cables for a clean, efficient workspace.
New Computer Set-Up: Complete setup for new computers, ensuring employees are ready to work without delay.
IT Office Moves: Professional handling of IT equipment during office relocations.
Hardware Upgrades: Upgrading and refreshing computer and server hardware for optimal performance.
Hardware Troubleshooting: Expert troubleshooting and repair for hardware issues to minimize downtime.
smartIT provides IT and cybersecurity services solutions to Enterprises:
Security: Comprehensive security services designed to safeguard your corporate network, data, and users from cyber threats.
Password Manager: Implement secure password management solutions to ensure strong, unique passwords across your organization.
Security Due Diligence: Assess your organization’s security posture, ensuring compliance with industry standards and best practices.
Conditional Access/Zero Trust: Enforce Zero Trust security models and conditional access policies to protect sensitive data by limiting access based on user identity, device, and location.
Phishing Simulation: Conduct phishing simulations to test and enhance your employees’ ability to detect and avoid phishing attempts.
Antivirus/EDR: Deploy advanced antivirus and Endpoint Detection & Response (EDR) solutions to detect and neutralize threats in real-time.
Security Awareness Training: Educate your staff with ongoing security awareness training to reduce the risk of human error leading to breaches.
SIEM (Security Information and Event Management): Monitor, detect, and respond to security incidents in real-time with our SIEM solutions.
SASE (Secure Access Service Edge): Implement cloud-based security services that combine network and security functions for optimized performance and protection.
Cybersecurity Risk Assessment: Identify and address vulnerabilities within your IT environment through comprehensive risk assessments.
Dark Web Monitoring: Monitor the dark web for stolen corporate credentials and prevent breaches before they occur.
Incident Response and Management: Expertly handle security incidents with a structured response plan to mitigate damage and ensure a swift recovery.
Identity and Access Management (IAM): Manage and secure access to critical systems, ensuring only authorized personnel can access sensitive information.
Multi-Factor Authentication (MFA): Strengthen security by requiring multiple forms of verification before granting access to systems and data.
Single Sign-On (SSO): Streamline user access with secure Single Sign-On solutions, reducing login complexity while enhancing security.
smartIT’s cybersecurity services help accounting firms defend against evolving threats, ensuring the integrity, confidentiality, and availability of your data and systems.
smartIT offers comprehensive networking services to ensure your startup network infrastructure is secure, efficient, and scalable:
Networking Infrastructure Management: Oversee and maintain all aspects of your network infrastructure to ensure optimal performance.
Networking Infrastructure Maintenance: Proactively manage and maintain network systems to prevent downtime and ensure smooth operations.
Networking Infrastructure Design & Build-out: Design and implement network solutions tailored to your school’s needs, from small setups to large-scale infrastructure.
Network Monitoring: Continuously monitor your network to identify and resolve issues before they impact operations.
Networking Troubleshooting: Resolve network issues quickly to minimize disruption and keep your business running smoothly.
Network Firmware Updates: Ensure network devices are secure and up-to-date with the latest firmware versions.
Network Security: Implement robust security protocols to protect your network from threats and vulnerabilities.
VPN Implementation: Set up and configure VPNs to ensure secure access for remote and on-site employees.
Remote User VPN: Provide remote employees with secure, reliable access to company resources.
Site-to-Site VPN: Connect multiple office locations securely through site-to-site VPN configurations.
VPN to Cloud Infrastructure: Securely connect your network to cloud services through VPN integration.
Network Infrastructure Installation: Install and configure network hardware, ensuring seamless integration with existing systems.
Network End-of-Life (EOL) Replacement: Plan and execute the replacement of outdated network equipment to ensure continued reliability.
Network Infrastructure Moves: Manage the relocation and reinstallation of network systems for office moves or expansions.
DNS & DHCP Management: Administer and optimize DNS and DHCP settings to ensure smooth connectivity and efficient IP address management.
Our Networking services are designed to provide your business with a robust, secure, and well-maintained network infrastructure that supports your business’s growth and operational needs.
smartIT provides dedicated vCIO, vCISO and Account Management services for Enterprises:
Full-Time vCIO/IT Manager: A fractional or dedicated vCIO available to manage your IT environment and operations.
Proactive IT Optimization: Continuous optimization of cloud-based SaaS apps and IT infrastructure to prevent issues and maximize efficiency.
Security Leadership: Collaboration with your CISO to implement security measures like SSO and MDM to safeguard your data.
IT Project Management: Serving as the central point for all IT-related issues and projects, covering both hardware and software.
Ticketing Oversight: Managing your ticketing system (e.g., Jira) for efficient issue resolution.
Onboarding/Offboarding Management: Seamlessly handling hardware and software for employee transitions.
smartIT provides Enterprises with expert low voltage cabling and installation services. Whether you’re setting up a new network or upgrading an existing one, our experienced team is committed to achieving optimal performance and reliability:
Network Cabling: Install and manage structured cabling for data, voice, and video networks, ensuring high performance and reliability.
Efficient Cable Management: Implement effective cable management techniques to keep cables organized, labeled, and securely fastened, reducing cable damage, signal interference, and troubleshooting difficulties.
Seamless Rack Installations: Specialize in installing and configuring rack systems with attention to power requirements, ventilation, and cable routing for a clean and efficient setup.
Fiber Optic Installation: Deploy fiber optic cables for high-speed, high-capacity data transmission.
Equipment Installation: Safely install network equipment, including switches, routers, and servers, with proper cabling practices.
Efficient Project Management: Plan and execute each installation phase meticulously, from site surveys and design to cable routing and termination, ensuring minimal disruption to operations.
Attention to Detail: Focus on meticulous cable routing, bundling, and securing techniques, using accessories such as cable ties and clips to maintain a tidy and organized setup.
Workstation Setup & Support: Configuring and supporting user workstations.
End-User Assistance: Helping users with technical issues.
With smartIT, you get the right technology, people, and processes in place to maximize productivity, reduce costs, and maintain industry compliance.
Embracing remote or hybrid work? Equip your team for success from any location with smartIT’s tailored IT Support for Enterprises solution.
Remote Access Solutions: Implement secure remote access solutions to enable employees to work from anywhere.
VPN Setup: Configure VPNs for secure connections to corporate networks from remote locations.
Cloud-Based Tools: Deploy cloud-based tools and applications to facilitate seamless remote collaboration.
Device Management: Manage and support devices used for remote work, ensuring they are secure and up-to-date.
Support and Troubleshooting: Offer remote support to address any issues employees encounter while working from various locations.
Office and Business Solutions: Streamline your work-from-home transition with smartIT’s support for virtual desktop infrastructure, cloud services, and secure remote access. We ensure that your team has everything they need to work effectively from anywhere.
Secure Remote Access: Enable your remote workforce with secure access to critical business resources. Our team implements advanced technologies and encryption protocols to protect your sensitive data, no matter where your employees are located.
Collaboration Tools: Optimize remote communication and collaboration with platforms like Microsoft Teams, Slack, Google Meet, and RingCentral. Our experts ensure seamless integration and effective teamwork, boosting productivity across your organization.
Cybersecurity Solutions: Safeguard your digital assets with robust cybersecurity measures, including advanced firewalls, intrusion detection systems, and regular security audits. smartIT’s cybersecurity experts are dedicated to keeping your business secure.
Full Systems and Network Set-up and Implementation: We handle remote software installation and management, ensuring smooth integration into your existing systems. Your equipment will be software-ready and shipped directly to your employees, minimizing downtime and disruption.
Data Backup and Recovery: Protect your data with smartIT’s comprehensive backup and recovery solutions. Our services ensure that your critical information is safe and recoverable in case of data loss.
Remote Monitoring Services: Benefit from proactive network monitoring around the clock. Our team monitors and responds to downtime events across routers, switches, firewalls, servers, and remote office connections to maintain uninterrupted operations.
With smartIT, you get the right technology, people, and processes to maximize productivity, reduce costs, and maintain industry compliance.
smartIT partners with your business to develop a forward-thinking IT strategy that aligns with your business objectives, fosters growth, and drives innovation. Our strategic planning services are designed to ensure your technology investments support long-term success and scalability.
Comprehensive Needs Assessment: Business Analysis: Conducting a thorough analysis of your business operations and goals to identify key areas where IT can drive improvement and growth.
Technology Evaluation: Assessing current technology infrastructure to determine strengths, weaknesses, and opportunities for enhancement.
Strategic Roadmap: Developing a detailed IT roadmap that outlines technology initiatives, timelines, and milestones to support your growth objectives.
Technology Alignment: Ensuring that your IT strategy aligns with business goals, optimizing technology investments for maximum impact.
Scalable Solutions: Designing and implementing scalable IT solutions that adapt to your business growth, ensuring flexibility and efficiency.
Innovation Integration: Identifying and integrating innovative technologies to keep your business ahead of the curve and enhance competitive advantage.
Risk Assessment: Evaluating potential risks and vulnerabilities in your IT environment to develop strategies for mitigation and resilience.
Compliance and Security: Ensuring that your IT strategy includes robust security measures and compliance with industry regulations.
KPI Tracking: Establishing key performance indicators (KPIs) to monitor the effectiveness of your IT strategy and make data-driven adjustments.
Continuous Improvement: Providing ongoing analysis and optimization to refine strategies and adapt to evolving business needs.
Change Management Planning: Developing and managing change plans to ensure smooth transitions during IT upgrades or new technology implementations.
User Training and Support: Offering training and support to ensure that your team is equipped to adapt to new systems and processes effectively.
Partnership and Support Collaborative Approach: Working closely with your leadership team to align IT strategies with overall business objectives.
Ongoing Consultation: Providing continuous support and consultation to address emerging needs and opportunities for growth.
Optimize your IoT performance with smartIT’s expert consulting. We focus on identifying and resolving networking issues that impact device functionality, ensuring your devices work for your customers.
Created Test Network: Simulated poor networking conditions to pinpoint issues like frequent buffering, leading to improved algorithms and better device performance.
Technical Training for Customer Service Agents: Provided training on effective IoT troubleshooting, wifi technologies, and networking support.
End User Escalation Support: Handled escalations related to IoT devices to minimize disruption and ensure smooth operation.
Networking Troubleshooting: Addressed connectivity issues, including problems with negotiating gigabyte networks and buffering, to enhance device reliability.
Documentation and Issue Resolution: Developed detailed documentation for troubleshooting IoT device issues and managing external factors affecting performance.
Networking Training: Offered training on networking principles specific to IoT devices to improve support and management capabilities.
With smartIT, resolve networking challenges effectively and ensure your IoT devices perform optimally for your customers.
Expand your team with expert IT professionals/ Access a pool of experienced IT experts to support your project needs and enhance your existing team’s capabilities.
Temporary Expertise: Bring in specialized talent for specific projects or peak periods, ensuring you have the right skills at the right time.
Flexible Staffing Solutions: Scale your IT team up or down as needed, adapting to changing demands and project requirements.
Cost-Effective Resources: Optimize your budget by utilizing professional services only when needed, avoiding the overhead costs of full-time hires.
Seamless Integration: Ensure smooth integration of temporary staff into your current team, providing immediate support and expertise with minimal disruption.
smartIT offers efficient and responsive Remote IT Support to meet your business’ IT needs:
Password Resets: Quick resolution for password-related issues to maintain access security.
Software Troubleshooting: Expert assistance to diagnose and fix software problems remotely.
Account Provisioning: Managing user accounts for smooth onboarding and access control.
Vendor Management: Coordinating with vendors to ensure seamless technology integration and support.
VoIP Troubleshooting: Resolving VoIP phone system issues to maintain communication flow.
Software Installation: Remote installation of software to keep systems up-to-date.
Employee Offboarding/Onboarding: Efficient handling of account setup and deactivation for employees.
Vendor & Contractor On/Offboarding: Managing access and system integration for vendors and contractors.
Driver Installation: Remote installation of drivers, including printers, for full hardware functionality.
Video Conference Support: Assisting with video conference setup and troubleshooting to ensure smooth meetings.
Our Remote IT Support allows your business to resolve technical issues quickly without the need for onsite intervention.
smartIT provides comprehensive System Administration services designed to optimize and secure your business’ IT infrastructure:
SaaS Application Management: Manage and maintain all SaaS applications used across your organization.
SSO, SAML, SCIM: Implement and administer secure identity management solutions to streamline user access.
Cloud Infrastructure Management: Oversee and optimize cloud resources for efficiency and scalability.
Microsoft 365 & Google Workspace Tenant Administration: Full administration of your Microsoft 365 and Google Workspace environments to ensure seamless collaboration and productivity.
Server Maintenance & Infrastructure: Ensure servers are maintained, optimized, and secure for reliable performance.
Mobile Device Management (MDM) Administration: Manage and secure mobile devices across your organization for streamlined IT control.
Data & Email Migration: Seamlessly migrate data and email systems with minimal disruption to your operations.
Device Enrollment: Efficient enrollment of corporate devices, ensuring they are ready for deployment.
Apple Business Manager (ABM) & Apple School Manager (for schools): Manage Apple devices for businesses and schools, enabling smooth device deployment and management.
AutoPilot: Automate the deployment of Windows devices, ensuring quick and standardized setups.
Zoom, GotoConnect, & RingCentral Administration: Manage and support your video conferencing and VoIP platforms for consistent communication.
Supported Application & 3rd Party Patch Updates: Keep applications and systems up-to-date with regular patch management and updates.
Windows, Mac, & Server Updates: Administer updates for all platforms to maintain security and performance.
Server & Workstation Monitoring: Proactively monitor servers and workstations to prevent downtime and resolve issues before they escalate.
GoDaddy Defederation & Identity Provider Switch: Handle DNS record management and the transition between identity providers for seamless integration.
DNS Record Management: Maintain and manage DNS settings to ensure smooth connectivity and domain operations.
Deployment of Apps & Licenses: Manage the purchasing and deployment of applications and volume licenses for your organization.
Disaster Recovery & Data Backup: Ensure business continuity with robust disaster recovery and data backup strategies tailored to your needs.
Our System Administration services offer a proactive approach to managing your business’ IT infrastructure, ensuring reliable, secure, and scalable solutions for business continuity.
smartIT provides comprehensive Mobile Device Management (MDM) services to help businesses manage, secure, and optimize their mobile devices:
Device Enrollment: Seamlessly enroll mobile devices into your corporate network for streamlined management.
Enrollment Strategy: Develop and implement tailored enrollment strategies to suit your organization’s mobile device needs and policies.
Device Management: Centrally manage all mobile devices, ensuring they are secure, updated, and compliant with company standards.
Application Deployment: Deploy and manage mobile apps across devices efficiently, ensuring consistency and security.
Windows Updates: Keep mobile devices running on Windows up-to-date with the latest security patches and system improvements.
Mac Updates: Ensure all Mac devices are regularly updated with the latest macOS versions and security patches.
Device Compliance: Monitor and enforce compliance with corporate security policies to safeguard sensitive data and ensure regulatory adherence.
Device Hardening: Implement additional security measures to protect devices from vulnerabilities and unauthorized access.
Device Customization: Customize device settings and configurations to align with specific corporate requirements and workflows.
Device Configuration/Policies: Set up and enforce configuration policies, ensuring devices operate within corporate security and usage guidelines.
Device Telemetry: Gather and analyze telemetry data from devices to monitor performance, identify issues, and ensure optimal operation.
smartIT’s MDM services provide your business with the tools and expertise needed to manage and secure mobile devices efficiently, ensuring they are always up-to-date, compliant, and optimized for business use.
smartIT ensures smooth transitions for new and departing employees, contractors, and vendors with comprehensive IT onboarding and offboarding services:
Employee Onboarding: Seamless setup of new employees with all necessary hardware, software, and network access to ensure productivity from day one.
Employee Offboarding: Secure and efficient removal of access, retrieval of devices, and deactivation of accounts for departing employees, minimizing security risks.
Vendor Onboarding: Quick and secure setup of vendors, granting them the appropriate access and tools needed to work with your organization.
Vendor Offboarding: Timely and thorough termination of vendor access and systems integration when their services are no longer required.
Contractor Onboarding: Fast and efficient provisioning of contractors, including temporary access to systems and applications required for their roles.
Contractor Offboarding: Revocation of contractor access and collection of devices or hardware upon contract completion to maintain security and compliance.
Account Provisioning: Set up and configure necessary user accounts and permissions for new employees, vendors, and contractors.
Account Deactivation: Disable and remove user accounts when employees, vendors, or contractors leave the organization to prevent unauthorized access.
Device Retrieval & Reassignment: Recover devices from offboarded users and reassign or securely wipe and reset them for future use.
Access Management: Monitor and manage access rights throughout an employee’s lifecycle to ensure adherence to the principle of least privilege.
Application Deployment: Deploy necessary software applications and licenses for new employees or contractors based on their roles and responsibilities.
Compliance & Security: Ensure all onboarding and offboarding processes meet compliance and security requirements, protecting corporate data and systems.
Customized Workflow: Tailored onboarding/offboarding workflows that align with your company’s specific needs, ensuring a consistent and smooth process for all personnel.
smartIT’s comprehensive onboarding and offboarding solutions ensure that your business maintains security, efficiency, and compliance throughout the employee and vendor lifecycle.
smartIT provides comprehensive phone and video conferencing solutions to enhance communication and collaboration:
Collaboration: Utilize platforms like Zoom Phone, Zoom Room, Microsoft Teams, Google Chat, Google Meet, RingCentral Meetings, and RingCentral DMS. These solutions offer features such as screen sharing, document collaboration, and real-time annotation to facilitate seamless teamwork, even across different platforms.
Scalable and Evolving: Our solutions adapt to your needs, whether you’re connecting two colleagues for a one-on-one conversation or hosting a large-scale virtual conference. Scalable options allow you to easily expand or downsize your conferencing capabilities as your business evolves.
Responsive and Secured: Ensure all calls are answered and protected with caller verification, masked calling capabilities, and top-notch voice communication security. Maintain uninterrupted, secure communications while safeguarding sensitive data.
Seamless Access to Calls: Make high-quality calls with global carriers, scalable options, and private cloud connections. Our systems support multi-party calling and ensure maximum user privacy, allowing you to communicate internally and externally with ease.
Revolutionize Your Meetings: Experience lifelike conversations with state-of-the-art audio and high-definition video technology. Say goodbye to garbled voices and pixelated images, and enjoy an immersive, engaging meeting experience.
With smartIT, you get the right technology, people, and processes to enhance collaboration, achieve cost savings, and ensure business continuity.
Looking to connect with clients, collaborate with remote teams, or conduct virtual meetings? Schedule your free consultation today!
smartIT offers end-to-end Hardware Lifecycle Management (HLM) management of your organization’s devices, ensuring optimal performance, security, and lifecycle efficiency. Our approach covers everything from procurement to retirement, streamlining device handling and maximizing ROI.
Procurement and Deployment and Device Acquisition: Selection and procurement of hardware tailored to your business needs, including PCs, laptops, tablets, and smartphones.
Configuration and Setup: Pre-configuring devices with necessary software and settings before deployment to ensure readiness for immediate use.
Seamless Deployment: Efficient delivery and setup of devices to users, minimizing disruption and accelerating productivity.
Ongoing Management and Inventory Management: Tracking and managing device inventory to maintain up-to-date records and ensure adequate supply.
Device Monitoring: Continuous monitoring to identify and resolve issues proactively, ensuring devices operate at peak performance.
Software Updates: Regular updates and patches for operating systems and applications to keep devices secure and up-to-date.
Lifecycle Management, Maintenance and Support: Providing ongoing support and maintenance to address hardware and software issues, extending the life of devices.
Upgrades and Replacements: Coordinating upgrades and replacements to keep technology current and aligned with business needs.
End-of-Life Management: Secure disposal and recycling of outdated devices, ensuring data is properly wiped and environmental regulations are followed.
Device Encryption: Implementing encryption to protect sensitive data stored on devices.
Access Control: Managing access permissions and policies to safeguard against unauthorized use.
Compliance Checks: Regular audits to ensure compliance with industry standards and regulations.
Customized Solutions and Tailored Strategies for Startups: Developing device management strategies customized to fit your organization’s specific needs and goals.
Scalable Services: Offering scalable solutions that grow with your business, adapting to changing technology and user requirements.
From planning to installation and ongoing support, smartIT provides reliable, business-ready WiFi connectivity tailored to your space and needs.
Solutions for Businesses with 2000+ Square Feet: We design and deploy Wi-Fi systems that deliver strong, consistent coverage across large office spaces. Our solutions eliminate dead zones and ensure reliable connectivity for growing teams and high-demand environments.
Efficient Project Management: Our team handles every detail from start to finish. We coordinate timelines, vendors, and milestones to keep your Wi-Fi deployment on track and within budget—so your business stays productive.
Seamless Wi-Fi Equipment Installation: From access points to firewalls, we install enterprise-grade Wi-Fi equipment with precision and care. Our team ensures optimal placement and configuration for peak performance and security.
Custom Network Design Consultations: We tailor your network to your space, users, and business goals. Our expert consultations focus on scalability, security, and performance to ensure your Wi-Fi works where and how you need it.
Ongoing Monitoring & Proactive Maintenance: We don’t just set it and forget it. Our team provides continuous monitoring and proactive support to catch issues before they impact your business and keep your network running smoothly.
Streamlined Cable Management: We organize and label all cables during installation to keep your server room and wiring closets clean, efficient, and easy to manage—saving time during future upgrades or repairs.
Dedicated Account Management for Ongoing Support: Get a direct line to someone who knows your environment. Your dedicated account manager ensures personalized service, fast response times, and long-term support tailored to your business.
Business Internet Setup and ISP Coordination: We manage the entire ISP setup process—from gathering quotes to scheduling installation with providers like Spectrum, Optimum, Verizon Fios, Pilot, Crown Castle, and Frantic. You get reliable connectivity without the hassle.
Explore all of our WiFi services on our Solutions page.
Precision in Every Detail for Optimal Wi-Fi Coverage
We take a meticulous approach to placement, channel planning, and configuration to ensure your Wi-Fi network is fast, reliable, and built to handle your business’s demands.
Power Over Ethernet (PoE) Solutions
Simplify power and connectivity with PoE. We set up systems that power your Wi-Fi access points, security cameras, and phones through a single Ethernet cable—reducing clutter and installation costs.
Expert Patch Panel Installation
We install and configure patch panels to keep your network organized, scalable, and easy to troubleshoot—providing a professional-grade backbone for all your connectivity needs.
Virtual CIO and CISO Services for Strategic IT Support
Get access to senior-level IT guidance without the full-time salary. Our vCIO and vCISO services help you make smart, secure decisions about your infrastructure, policies, and long-term IT strategy.
smartIT provides IT support and managed services – outsourced IT, vCIO, vCISO, and account management designed for businesses with 5 to 500 employees.
Proactive Monitoring and Maintenance: We identify and resolve issues before they disrupt your operations, with continuous monitoring and regular maintenance to minimize downtime and maximize productivity.
IT Helpdesk Support: Our friendly and knowledgeable support technicians provide prompt resolutions, answer questions, and offer expert guidance whenever you need it.
Vendor Management:Streamline your technology vendor interactions through our managed services. We handle communication, negotiate contracts, and resolve issues, saving you time and reducing complexity.
Secure Cloud Hosting and Managed Virtualization: Protect your data with secure cloud hosting and managed virtualization solutions, ensuring reliable and scalable support for your business operations.
Onsite or Remote Technical Support: Receive tailored technical support based on your business needs, whether onsite or remote, ensuring you get the right level of assistance for your unique situation.
IT Procurement and Complete Hardware and Software Asset Management: We manage all aspects of IT procurement and asset management, from acquiring new hardware and software to optimizing existing assets.
System Monitoring and Managed Business Continuity: Maintain operational continuity with proactive system monitoring and business continuity management to prevent issues and recover effectively from disruptions.
At smartIT, we provide IT support and Infosec services that are uniquely designed for businesses of all sizes. Our commitment to excellence ensures that your organization receives customized support and exceptional service that sets us apart from the rest. We provide:
Customized Support for Startups: We offer tailored IT solutions specifically designed for startups, understanding the unique challenges and requirements of this sector. Our expertise in educational institution IT needs ensures you receive the most effective support.
Fractional or Dedicated vCIO and Account Management Services: Unlike many IT companies, we provide both fractional and dedicated vCIO services and account management. This personalized approach offers strategic guidance and hands-on support to align IT with your organizational goals.
Reliability with One-Ticket Resolution: We pride ourselves on our efficiency, offering one-ticket resolution for most issues. This means you receive quick and effective support, minimizing downtime and ensuring your IT systems run smoothly.
Expertise and Personalized Service: Our team’s deep expertise and commitment to personalized service ensure that your organization gets the best help and guidance. We focus on building strong relationships and understanding your specific needs to deliver optimal IT solutions.
Customized Training Programs: Offer hands-on training for essential collaboration tools like Microsoft Teams, Slack, Google Workspace, and software applications including Power Automate, Salesforce, and Microsoft Excel.
Efficient Tool Usage: Educate users on best practices for leveraging collaboration platforms and productivity software to enhance efficiency and communication.
Security and Best Practices: Provide training on security awareness, password management, and data privacy to safeguard sensitive information and comply with regulations.
Ongoing Support: Deliver continuous learning opportunities, refresher courses, and responsive assistance to keep skills current and address any technology-related challenges.
Struggling With IT Bottlenecks? Start With an Enterprise IT Assessment
In just 2 hours, we’ll walk through your systems, highlight risks, and show you where smarter IT support can improve performance and scalability.
Our strategic partners
Your Enterprise’s Questions, Answered: Expert Solutions for Nonprofits, Startups, Small Businesses, Schools & Enterprises
Frequently asked questions
smartIT’s founders—former IBM leaders Justin Hermann, Marjorie Donaldson, and Jonathan Goldszmidt—bring extensive experience in supporting multinational corporations. We specialize in scalable IT solutions for enterprises with 15 to 500 employees, managing everything from network design and IT infrastructure to helpdesk support and cybersecurity. Leveraging their background assisting global clients at IBM, our team delivers high-level, customized IT management for your enterprise’s complex needs.
We handle the full lifecycle of IT procurement, from selecting and purchasing hardware and software to managing vendor relationships. Our goal is to streamline your procurement process and ensure your technology investments align with your business goals.
For critical IT issues, our dedicated support team is available for emergency IT support. We provide rapid response services to resolve network outages, security breaches, or other major disruptions, ensuring minimal downtime and a quick return to normal operations.
smartIT offers IT Staff Augmentation to provide your firm with additional technical expertise as needed. We also support Growth and Strategy Planning through strategic IT planning, ensuring your IT infrastructure aligns with your firm’s business objectives. Our vCIO & Account Management services provide ongoing support and guidance for long-term IT strategies.
smartIT has a proven track record of partnering with enterprises of all sizes, from startups to large corporations. Founded by former IBM leaders Justin Hermann, Marjorie Donaldson, and Jonathan Goldszmidt, we bring the same high-quality IT services they once provided to multinational corporations. With a deep understanding of complex IT challenges, we offer outsourced IT services, vCIO, vCISO, and account management to ensure your systems are secure, efficient, and aligned with your business goals. Our commitment to building lasting partnerships helps enterprises thrive in an ever-evolving digital landscape.
smartIT offers full-time and fractional vCIO (Virtual Chief Information Officer), vCISO (Virtual Chief Information Security Officer), and dedicated account management services to align your IT strategy, cybersecurity, and overall IT operations with your business objectives. Our vCIO service provides expert guidance on IT planning, technology investments, and infrastructure optimization, while our vCISO service focuses on enhancing security posture, risk management, and compliance. Additionally, our account management service ensures personalized support and strategic direction, helping your business navigate technology challenges effectively. With dedicated IT leadership and hands-on support, we help organizations strengthen operations, mitigate risks, and scale efficiently.
We provide unique services like fractional or dedicated vCIO, account management, and outsourced cybersecurity solutions. Our one-ticket resolution system ensures quick, effective support. What sets us apart is that all of your IT and security needs are handled by real, experienced professionals—not chatbots or automated systems. Our team is fully dedicated to delivering hands-on, human-driven support to help your small business, startup, nonprofit, enterprise or school thrive.
Our free 2-hour IT assessment includes a comprehensive evaluation of your Nonprofit’s, School’s, Startup’s, Small Business’, or Enterprise’s existing IT infrastructure. We’ll identify areas for improvement, recommend upgrades or optimizations, and provide strategic advice to help you create a more efficient, secure, and reliable technology environment.
To get started, simply contact us to schedule your free 2-hour IT and cybersecurity assessment. Our team of real human experts—not chatbots—will evaluate your systems and provide tailored recommendations to enhance the security and performance of your IT operations.
IT & Cybersecurity Services Built to Scale With You.
Your Business Is Growing. Make Sure Your IT Services Can Keep Up.
Whether it’s onboarding new employees, expanding to new sites, or tightening security, we build scalable IT environments that support growth.