Managed IT Support is an IT service model where a dedicated team of experts proactively manages and maintains a company’s technology infrastructure and provides ongoing support. With managed IT support, businesses can outsource their IT management to a trusted provider, allowing them to focus on their core operations while leaving the technical aspects to the experts. smartIT is a Managed IT provider.

smartIT is a managed IT provider dedicated to providing organizations—big and small—throughout the United States. We ensure your business runs smoothly by monitoring, managing, and maintaining your IT systems, networks, servers, and devices. Many organizations choose to outsource their IT management to smartIT, allowing them to focus on their core operations while we handle the technical aspects. We cater to businesses of all sizes, from small startups to large enterprises, and specialize in providing outsourced IT services, vCIO, vCISO, and account management.

Founded by former IBM leaders Justin Hermann, Marjorie Donaldson, and Jonathan Goldszmidt, smartIT delivers the same high-quality IT services that they once provided to multinational corporations. With a passion for technology and a commitment to building lasting partnerships, we focus on understanding and addressing the unique challenges faced by our clients, ensuring they thrive in an ever-evolving digital landscape.

smartIT specializes in delivering tailored IT solutions for a diverse array of organizations, including enterprises, nonprofits, startups, small businesses, and educational institutions. Our services are designed to cater to the unique needs of businesses with 5 to 500 employees, ensuring personalized support essential for thriving in today’s competitive landscape.

smartIT provides outsourced IT support and management to organizations across the United States. With proactive monitoring, help desk support, network and security management, data backup, IT consulting, and vendor management, we help businesses optimize their IT infrastructure while controlling costs. Our managed IT services ensure business continuity, enhance security, and provide scalability, allowing organizations to focus on their core objectives. Our predictable monthly pricing models eliminate the need for significant upfront investments in IT infrastructure and staffing.

smartIT provides comprehensive onsite and remote IT support tailored to meet your organization’s needs. Our onsite services include hardware repairs, software troubleshooting, network setup, and ongoing maintenance, ensuring immediate assistance when needed. Meanwhile, our remote IT support offers prompt resolutions for technical issues via phone, chat, or remote desktop access, allowing us to address problems quickly without the need for an onsite visit. This combination of hands-on and virtual assistance minimizes downtime, resolves technical issues efficiently, and ensures your systems operate smoothly, allowing your team to focus on core responsibilities without IT disruptions.

smartIT’s vCIO, vCISO, and account management services are tailored for schools, enterprises, startups, small businesses, and nonprofits. Our vCIO offers dedicated or fractional support to align your IT strategy with your goals, optimizing technology for efficiency. The vCISO implements strong cybersecurity measures to protect your data and ensure compliance. A dedicated account manager acts as your central contact, ensuring smooth communication and coordination between these services. What sets smartIT apart is our commitment to hands-on support from experienced professionals—no chatbots or automated systems. With our outsourced IT solutions, we empower your organization to thrive by enhancing security, streamlining operations, and allowing your team to focus on their core functions.

smartIT’s IT staff augmentation service allows you to seamlessly supplement your existing team with skilled IT professionals for specific projects, seasonal demands, or to fill skill gaps. This flexible solution enables your organization to meet urgent IT needs efficiently, making it ideal during peak periods or for specialized projects requiring immediate expertise.

Our pricing varies depending on the type of service required and the number of users supported. For emergency IT support or project management support, rates start at $250 per hour, while ongoing IT services begin at $175 per user per month. We would like to learn more about your business needs and provide tailored recommendations. Contact us to schedule your free IT assessment.

Our contracts varies on the type of service needed and number of users supported. We would like to better understand your business needs and provide tailored recommendations. Contact us to schedule your free IT assessment.

Our customer support team is available Monday to Friday, from 9:00am to 5:00pm. Urgent issues outside of these hours are available through our emergency support services hotline.

We provide unique services like fractional or dedicated vCIO, account management, and outsourced cybersecurity solutions. Our one-ticket resolution system ensures quick, effective support. What sets us apart is that all of your IT and security needs are handled by real, experienced professionals—not chatbots or automated systems. Our team is fully dedicated to delivering hands-on, human-driven support to help your small business, startup, nonprofit, enterprise or school thrive.

Our free 2-hour IT assessment includes a comprehensive evaluation of your Nonprofit’s, School’s, Startup’s, Small Business’, or Enterprise’s existing IT infrastructure. We’ll identify areas for improvement, recommend upgrades or optimizations, and provide strategic advice to help you create a more efficient, secure, and reliable technology environment.

To get started, simply contact us to schedule your free 2-hour IT and cybersecurity assessment. Our team of real human experts—not chatbots—will evaluate your systems and provide tailored recommendations to enhance the security and performance of your IT operations.