smartIT

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Why Choose smartIT?

Enterprise IT Expertise. People-First Care.

smartIT was founded by former IBM consultants with one belief: technology should empower, not hold you back. We deliver enterprise-level IT support and cybersecurity to startups, small businesses, schools, nonprofits, and enterprises across NYC, Long Island, Westchester, and New Jersey.

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Explore Our Solutions

We partner with leading IT, Wi-Fi and Networking, Video Conferencing, AV, Cloud, Mobile Device Management (MDM), IoT and Cybersecurity providers.

We show up, solve problems, & support your team

Why Businesses Choose smartIT

We understand how frustrating IT, Wi-Fi, Video Conferencing, AV, Cloud, MDM, IoT and Cybersecurity issues can be when you’re trying to run a business. That’s why we combine deep expertise with a hands-on and thoughtful approach so your team can stay focused, secure, and supported. We are here to make technology easier for you. 

Fast and Proactive Support

Most issues are resolved in one ticket. Our team responds in 30 minutes or less to keep your operations moving without disruption.

Expert Strategy and Security

With vCIO and vCISO services, we guide your IT planning, cybersecurity, and compliance so your business can grow with confidence.

Local and Personalized Service

Our technicians are based throughout NYC, Westchester, Long Island, and New Jersey. You’ll always get responsive, remote or onsite help from people who understand your systems and your industry.

What You Can Expect with smartIT

Fast Help. Simple Setup. Happier Teams.

Minutes
30

our average response time to client issues

Month
1

the time it takes to fully switch to smartIT

Percent
100

client satisfaction rate after onboarding

Get Started Today

Book your free 2-hour IT assessment. We’ll review your systems, identify risks, and share recommendations to improve security and performance.

Free 2-Hour IT Assessment

Tailored IT & Cybersecurity Solutions Built for Your Business

We provide scalable services that keep your team productive and secure: Wi-Fi and networking, AV, Microsoft 365, Google Workspace, VoIP, mobile device management, hardware lifecycle, cybersecurity, and account management.

Audio Visual (AV)

Cybersecurity

WiFi Networking

Google Workspace

Hardware Lifecycle

IoT Consulting

IT On/Offboarding

Staff Augmentation

Managed Services

Low Voltage Cabling

Microsoft 365

Device Management

Networking

Onsite IT Support

Outsourced IT

Remote IT

System Admin

vCIO, & vCISO

VoIP Phone System

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View All IT Solutions

Need a New IT Partner?

We work closely with you to ensure your technology meets today’s needs and prepares you for tomorrow. Let’s build a strategy that empowers your business to thrive.

Free 2-Hour IT Assessment

About smartIT

Discover how three former IBMers built smartIT into a trusted IT support and cybersecurity partner for businesses across New York, New Jersey, and Connecticut.

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Industries

We help startups, nonprofits, schools, SMBs, and enterprises solve IT and cybersecurity challenges with solutions tailored to fit each industry’s unique needs. Learn More

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Solutions

From Wi-Fi and AV to cloud migrations, Microsoft 365, Google Workspace, VoIP, MDM, and domain management, smartIT keeps your business secure and productive.

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Pricing

Get simple, transparent pricing for IT and cybersecurity support. Plans start at $79 per user/month with scalable options built for growing businesses.

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Client Testimonials​

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Our clients share their experiences and the impact our dedicated support has had on their operations.

“The team over at smartIT have been absolute lifesavers for us. They've provided supplemental support for our remote office where we have no local IT staff and have done an outstanding job. Super friendly, responsive, and knowledgeable team. Whatever we task them with, they handle as well as anyone could ask for. Great team to work with and I recommend them wholeheartedly!”

“smart IT is one of most professional companies I have ever dealt with on a professional level. They are through, detailed and a pleasure. The smartIT team is the best!”

“smartIT helped us when we needed them most in the height of the pandemic. We went from having internet in one room using a home router (Netgear router). smartIT extended our range to inside and outside of the building by running cables to the whole building and installing enterprise grade routers with security. They also procured laptops for the whole organization and networked them. They also helped us move from desktop versions (consumer grade) of all our applications into a cloud based system (commercial grade) for the whole team. Marjorie and Jonathan made sure we didn't have any issues and walked us through every step. We still keep in touch and they are always making sure we are up to date with everything.”

“The team at Smart IT is professional, efficient and reliable. We upgraded to an IP Phone system and it was a smooth, seamless upgrade. They're very very knowledgeable. I don't think theres a problem that they cant fix. Truly amazing. Smart IT is the gold standard!”

“Justin at smartIT has put together my entire office as well as my website and I couldn’t be happier. Justin went above and beyond To make sure all my needs were met. smartIT is a huge asset to any business small or large.”

“They have done excellent network engineering for us as well as expert AV. Super responsive and good problem solving.”

“smartIT has been the best for my organization. They helped us make significant tech transitions in 2020 when we absolutely needed to go digital. Nothing gave us more relief than having a tech team there with us the whole way and providing support when needed. In 2021, when we lost our building to a major flood, I was so relieved we had made the switch and so grateful for smartIT's Jonathan and Marjorie who were there for us when our community was devastated by the flood. Because of the tech changes we've made with them, we have not skipped a beat of work, which is critical to the community we serve. HIGHLY RECOMMEND THIS SERVICE!”

“smartIT are the best in the business. I have used their services for years and they always go above and beyond. Cannot recommend them highly enough."

“As a CFO of a wealth management firm, smartIT helped us install VoIP and assisted in our network and cyber security design, installation and maintenance. They found cost effective, efficient and compliant solutions for the firm. smartIT also helped with several home office set up for WFH environment.”

“We have had the opportunity to work with Jonathan and others from smartIT LLC for a few years now, and we are always pleased with the knowledge and service we receive. They go above and beyond to help us with any issues that we encounter. Overall, SmartIT is always there when you need them and we would definitely recommend them with your IT work needs.”

“smartIT's team is extremely responsive and helpful! Their services are flexible with superior expertise.”

“I worked with smartIT for more than five years in my capacity as an elementary school principal. The team was always responsive to our needs, solving problems in a swift and efficient manner. They provided excellent advice and counsel about ways to improve workflow and IT security at our school. They also helped advise us about upgrading hardware and software, and assisted us through the process of purchasing, delivery, and installation. All of the team members that I dealt with were friendly and professional. I recommend smartIT most wholeheartedly.”

“Highly recommend this guys. Work with us all year and respond quickly to any issue. Thank you smart IT for great service.”

“As a new Catholic School Principal, it was important to have an IT team in a growing technology education system. smartIT has been very helpful. They have made accommodations to their contract to better fit the needs of my school. They provide consistent service. They have helped upgrade our camera system and have acted immediately when an important situation has risen. The boss is visible and easy to contact. I would definitely recommend smartIT if your looking for a company to help build your online protection and network.”

“I have been using many IT companies over the years. smartIT is not just another IT service vendor, they are full-service business partner and their principals take direct interest in the business success. If you are a small business and you feel that your IT system is not 100% there, that it is difficult integrating iOS and PC, and you don’t have time to continuously wait for support, I would recommend calling smartIT.”

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Frequently asked questions

What is smartIT?

At smartIT, we know how stressful it can be when technology slows your team down. That is why we built a company that takes the headaches out of IT. Founded by former IBM leaders Justin Hermann, Marjorie Donaldson, and Jonathan Goldszmidt, our mission has always been simple: give businesses of every size the same reliable IT and cybersecurity support that large enterprises enjoy. We provide managed IT services, responsive IT support, and proactive cybersecurity for businesses across NYC, Long Island, Westchester, and New Jersey, with nationwide remote coverage so your team can work confidently from anywhere.

What makes us different is our balance of local technicians ready to step in and fast remote support only a call away. Whether it is a Wi-Fi problem, a system outage, or a cybersecurity concern, smartIT keeps your business connected, secure, and moving forward without the stress.

What services does smartIT provide?

smartIT provides IT and cybersecurity services for businesses in Brooklyn NYC, designed to keep organizations secure, productive, and ready for growth.

IT Support & Cybersecurity Services:

Helpdesk & IT Support
Remote and onsite support, emergency IT support, managed IT services, project IT support, onboarding and offboarding, printer and device support, and a free 2-hour IT assessment.

Cybersecurity Services
vCISO, 24/7 monitoring and incident response, vulnerability management, phishing defense, endpoint protection, zero trust, security awareness training, and risk assessments.

VoIP & AV Services
RingCentral, Zoom Phone, GoTo setup and porting, cloud VoIP migrations, and hardware procurement.

WiFi & Networking
Wireless and wired networking, cabling, firewalls, ISP coordination, SD-WAN, network monitoring, and site assessments.

Hardware & Procurement
Hardware lifecycle management, work-from-home equipment procurement, and conferencing hardware.

IT Strategy & Management
vCIO services, account management, security and risk planning, license management, BCDR, and technology roadmaps.

Cloud Services
Microsoft 365, Google Workspace, SharePoint, OneDrive, Azure Virtual Desktop, email migrations, and cloud security hardening.

Other Services
IoT consulting, RPA, business process management, IT and security policies, and AI consulting.

Industies We Serve

What are smartIT’s customer support hours?

Our help desk is available Monday through Friday, 9:00 AM to 6:00 PM EST, with after-hours emergency support available for critical issues. You can contact us by phone, email, or by submitting a help desk ticket, and our team typically responds within 30 minutes or less.

What are smartIT’s service areas?

We serve businesses, nonprofits, and schools across New York and New Jersey. Explore the areas we serve:

Headquarters: Long Island, New York

Onsite Coverage:

Remote Support: available across the U.S. 

Don’t see your area listed Contact us smartIT may already be supporting organizations in your region, or we can customize a remote or onsite solution for your team.

What kind of contracts does smartIT offer?

We offer flexible options to match your business needs. You can choose from:

  • 3-Month Introductory Plan – a short-term commitment that gives you the opportunity to experience our IT support and cybersecurity services. If you’re not satisfied, you can cancel at the end of the 3 months with no further obligation.
  • Annual Plans – discounted rates for organizations ready to commit longer-term.
  • Project-Based Work – hourly or fixed-fee engagements for one-time IT or cybersecurity projects.

You can view our pricing page to explore the details and find the best-fit option for your business.

What makes smartIT different from other IT service providers?

At smartIT, we don’t just fix your Wi-Fi, we optimize your entire network to keep your business running smoothly. Whether it’s solving connectivity issues, boosting signal strength, or ensuring seamless performance across multiple floors, we offer tailored Wi-Fi solutions that go beyond the basics.

What really sets us apart? Real people. Real support.

Every ticket is handled by experienced Wi-Fi experts—no bots, no scripts. Our team works hands-on to assess your office layout, eliminate dead zones, and make sure every device stays connected. We’re not just about fixing problems, we’re about preventing them, so your office Wi-Fi supports your team’s productivity, whether you’re in a small office or a large multi-floor building.

With smartIT, you get a trusted Wi-Fi partner who’s committed to delivering a reliable, high-performance network—so you can focus on your business, not your connection.

Learn more about us and the IT support and cybersecurity services that provides business in the NYC, Long Island, Westchester and New Jersey.

What’s included in smartIT's free IT assessment?

Our free 2 hour IT assessment includes a comprehensive review of your current infrastructure. We evaluate your systems, identify risks, assess tools, and offer tailored recommendations to improve security, performance, and reliability. This applies to nonprofits, schools, startups, small businesses, and enterprises.

Get started with your free assessment or explore the industries we serve.

How can I schedule a discovery call or assessment for our office?

Scheduling a discovery call or assessment is easy. You can:

Call us directly:
New York City (212) 651-0222
Nassau County (516) 855-8900
Suffolk County (631) 863-9590
Westchester County (914) 246-0777
New Jersey (973) 559-6856

Fill out the form on our website to request your assessment.

Meet with an IT expert for a quick consultation to discuss your setup and determine if an onsite visit is right for you. We’ll come to your office, assess your setup, and provide customized recommendations—at no cost to you. 

Learn more about our process to see how we handle assessments from start to completion, or get started today with your free assessment.

Ready for a New IT Partner?

With smartIT, you get enterprise expertise and a responsive team by your side. Let’s simplify IT, protect your business, and help you grow with confidence.

Free 2-Hour IT Assessment

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