Careers at smartIT – Where Tech Meets Community
Shape the Future of Technology with smartIT
At smartIT, we’re a community focused on innovation, support, and growth. Join us and make an impact!
Careers in IT & Cybersecurity at smartIT
From remote IT jobs to cybersecurity careers, smartIT offers growth, flexibility, and purpose. Join a people-first team delivering IT support across NYC, Long Island, Westchester, and New Jersey.
Our Story
We founded smartIT because we saw too many businesses frustrated by slow support, recurring tech problems, and inadequate cybersecurity. Your business deserves proactive, expert-level service—without waiting days for a callback or repeating your issues to multiple techs. Our approach is simple: fix IT and cybersecurity problems before they impact your productivity.
Why Join smartIT?
- Cutting-Edge Technology – Work with the latest tools and cloud platforms.
- Inclusive Culture – Bring your whole self; your perspective matters.
- Growth Opportunities – Access training, mentorship, and certifications.
- Impactful Work – Support businesses, schools, nonprofits, and startups that rely on us every day.
We prioritize well-being and work-life balance. At smartIT, you’ll find:
- Competitive Compensation & Benefits
- Health insurance & 401(k) match
- Generous PTO & parental leave
- Executive & individualized coaching
- Fully remote work environment
- Internet and utility reimbursement
- Cross-functional training and career development
- Office setup stipend for remote employees
- Home Office Setup Stipend
- Executive & Individualized Coaching
- Learning & Development Opportunities
- Cross-Functional Training
- Encouraging Employee Growth
- Inclusive & Collaborative Culture
Who We’re Looking For
We thrive on collaboration, creativity, and hands-on problem solving. Whether you’re an engineer, IT consultant, project manager, or client success expert, smartIT is the place to grow your career.
Life at smartIT
Founded by former IBM consultants, smartIT is more than just an IT services company — it’s a team of people committed to making technology simple, secure, and people-first. Our culture values curiosity, transparency, and teamwork.
Our Clients & Impact
At smartIT, the work you do creates real change. Our team delivers IT support and cybersecurity solutions (solutions) that keep organizations running smoothly. From nonprofits and schools to startups and small businesses (industries), clients count on us to protect their people and power their growth.
You can see this impact in our Client Success Stories. where every project shows how smartIT employees make a difference across Metro New York and beyond.
Inquiries and Support
If you have questions regarding the application process or working at smartIT, please don’t hesitate to reach out. We are committed to providing you with the information you need.
Find Your Perfect Role
Join Our Team!
smartIT offers competitive pay, great benefits, and a supportive culture where you can grow and make an impact. If you’re passionate about technology, explore our open roles and start your career with us today.
Your Career Questions, Answered: Join Our Team at smartIT
Frequently asked questions
At smartIT, we know how stressful it can be when technology slows your team down. That is why we built a company that takes the headaches out of IT. Founded by former IBM leaders Justin Hermann, Marjorie Donaldson, and Jonathan Goldszmidt, our mission has always been simple: give businesses of every size the same reliable IT and cybersecurity support that large enterprises enjoy. We provide managed IT services, responsive IT support, and proactive cybersecurity for businesses across NYC, Long Island, Westchester, and New Jersey, with nationwide remote coverage so your team can work confidently from anywhere.
What makes us different is our balance of local technicians ready to step in and fast remote support only a call away. Whether it is a Wi-Fi problem, a system outage, or a cybersecurity concern, smartIT keeps your business connected, secure, and moving forward without the stress.
smartIT provides IT and cybersecurity services for businesses in Brooklyn NYC, designed to keep organizations secure, productive, and ready for growth.
IT Support & Cybersecurity Services:
Helpdesk & IT Support
Remote and onsite support, emergency IT support, managed IT services, project IT support, onboarding and offboarding, printer and device support, and a free 2-hour IT assessment.
Cybersecurity Services
vCISO, 24/7 monitoring and incident response, vulnerability management, phishing defense, endpoint protection, zero trust, security awareness training, and risk assessments.
VoIP & AV Services
RingCentral, Zoom Phone, GoTo setup and porting, cloud VoIP migrations, and hardware procurement.
WiFi & Networking
Wireless and wired networking, cabling, firewalls, ISP coordination, SD-WAN, network monitoring, and site assessments.
Hardware & Procurement
Hardware lifecycle management, work-from-home equipment procurement, and conferencing hardware.
IT Strategy & Management
vCIO services, account management, security and risk planning, license management, BCDR, and technology roadmaps.
Cloud Services
Microsoft 365, Google Workspace, SharePoint, OneDrive, Azure Virtual Desktop, email migrations, and cloud security hardening.
Other Services
IoT consulting, RPA, business process management, IT and security policies, and AI consulting.
Industies We Serve
- By Industry: startups, nonprofits, schools, small businesses, enterprises
- By Department: accounting firms, law firms, construction
At smartIT, we offer a variety of positions in IT support, project management, cybersecurity, networking, system administration, and more.
smartIT fosters a collaborative and inclusive work environment where employees are encouraged to grow, share ideas, and contribute to our mission of providing exceptional IT solutions.
We prioritize professional growth through individualized coaching, cross-functional training, and access to learning and development resources to help you enhance your skills and advance your career.
smartIT provides a competitive compensation package, including health insurance, 401k matching, generous PTO, work-from-home flexibility, and other employee perks designed to support your well-being.
To apply, visit our careers page, find the position that interests you, and submit your application online. Be sure to include your resume and a cover letter highlighting your relevant experience.
Our interview process typically involves an initial phone screening followed by in-person or virtual interviews. We focus on assessing your skills, experience, and fit within our company culture.
Yes, smartIT offers internship opportunities and entry-level positions designed to help new talent gain hands-on experience and develop their careers in the IT field.
At smartIT, we do more than react to issues. We manage and support your IT environment so your team can stay productive. From helpdesk support and device setup to onboarding, cybersecurity, WiFi stability, VoIP call quality, Microsoft 365 and Google Workspace management, and video conferencing setups, we provide solutions built around the way your business works.
What really sets us apart? Real people. Real support.
Every request is handled by experienced IT professionals. No bots. No call centers. No script reading. Our team learns your systems and your workflows, so we can fix issues quickly and prevent them from recurring. We look at root causes, not just symptoms, which means fewer repeated tickets and smoother day-to-day operations.
We prioritize responsiveness, transparency, and reliability. You get clear communication, fast resolution times, and proactive support that reduces downtime and keeps your business secure.
With smartIT, you get a trusted IT partner who’s committed to providing a fast, friendly and reliable IT support —so you can focus on your business.
Learn more about us and the IT support and cybersecurity services that provides business in the NYC, Long Island, Westchester and New Jersey.
Getting started is easy. If you’re interested in joining our team, explore our current job openings and see how we help organizations succeed through our Client Success Stories.
If you’re interested in our IT and cybersecurity services, contact us to schedule a consultation, learn more about our process, or request a free IT assessment.