WiFi & IT Support for Businesses in NYC, Westchester, Long Island & NJ
We are smartIT
Frustrated by slow, unreliable IT support? We can help. From startups and schools to nonprofits and enterprises, our responsive, proactive support solves critical IT, AV, WiFi MDM, cloud, IoT and cybersecurity challenges, giving you peace of mind to focus on what matters most: your mission and growth.
We partner with leading IT, AV, WiFi & Networking, Cloud, Mobile Device Management (MDM) and Cybersecurity providers.
Guided by Purpose. Driving smartIT.
Discover what fuels smartIT and the results we deliver
Our Story
We founded smartIT because we saw too many businesses frustrated by slow support, recurring tech problems, and inadequate cybersecurity. Your business deserves proactive, expert-level service—without waiting days for a callback or repeating your issues to multiple techs. Our approach is simple: fix IT and cybersecurity problems before they impact your productivity.
Our Mission
smartIT’s mission is to deeliver outstanding IT support and cybersecurity services that eliminate downtime, reduce risk, and empower your business growth through proactive, hands-on solutions.
Our Vision
To become your trusted partner in navigating IT and cybersecurity, ensuring your business stays safe, efficient, and competitive in today’s digital world.
Jonathan Goldszmidt
Co-Founder and Senior IT Consultant
Marjorie Donaldson
Co-Founder and IT Consultant
Justin Hermann
Co-Founder and President
Discovery & Assessment
We begin by understanding your goals and reviewing your current setup, whether it involves your network, devices, domain, or cloud environment. Our team identifies performance gaps, security risks, and opportunities to optimize your systems.
Strategy & Planning
Once we have a clear picture, we create a tailored action plan. From deploying new hardware and software to configuring accounts, migrating data, or securing your environment, we handle every step with precision and care.
Completion
We verify that everything functions as intended and provide a reliable solution your team can depend on. For managed clients, our work continues with proactive monitoring, maintenance, and ongoing support to keep systems running smoothly.
IT & Cybersecurity Services for Businesses with 5 to 500 Employees
Why Businesses Choose smartIT
We understand how frustrating IT issues can be when you’re trying to run a business. That’s why we combine deep expertise with a hands-on and thoughtful approach so your team can stay focused, secure, and supported. We are here to make technology easier for you.
Expert Strategy and Security
With vCIO and vCISO services, we guide your IT planning, cybersecurity, and compliance so your business can grow with confidence.
Fast and Proactive Support
Most issues are resolved in one ticket. Our team responds in 30 minutes or less to keep your operations moving without disruption.
Local and Personalized Service
Our technicians are based throughout NYC, Westchester, Long Island, and New Jersey. You’ll always get responsive, remote or onsite help from people who understand your systems and your industry.
Get Started Today
Schedule your free 2-hour IT assessment. We’ll evaluate your systems, identify gaps, and provide recommendations to improve security and performance.
What You Can Expect with smartIT
Fast Help. Simple Setup. Happier Teams.
our average response time to client issues
the time it takes to fully switch to smartIT
client satisfaction rate after onboarding
Tailored IT & Cybersecurity Solutions Built for Your Business
smartIT provides flexible, scalable solutions that simplify IT, strengthen security, and help your team stay productive.
Frequently asked questions
At smartIT, we know how stressful it can be when technology slows your team down. That is why we built a company that takes the headaches out of IT. Founded by former IBM leaders Justin Hermann, Marjorie Donaldson, and Jonathan Goldszmidt, our mission has always been simple: give businesses of every size the same reliable IT and cybersecurity support that large enterprises enjoy. We provide managed IT services, responsive IT support, and proactive cybersecurity for businesses across NYC, Long Island, Westchester, and New Jersey, with nationwide remote coverage so your team can work confidently from anywhere.
What makes us different is our balance of local technicians ready to step in and fast remote support only a call away. Whether it is a Wi-Fi problem, a system outage, or a cybersecurity concern, smartIT keeps your business connected, secure, and moving forward without the stress.
smartIT provides IT and cybersecurity services for businesses in Brooklyn NYC, designed to keep organizations secure, productive, and ready for growth.
IT Support & Cybersecurity Services:
Helpdesk & IT Support
Remote and onsite support, emergency IT support, managed IT services, project IT support, onboarding and offboarding, printer and device support, and a free 2-hour IT assessment.
Cybersecurity Services
vCISO, 24/7 monitoring and incident response, vulnerability management, phishing defense, endpoint protection, zero trust, security awareness training, and risk assessments.
VoIP & AV Services
RingCentral, Zoom Phone, GoTo setup and porting, cloud VoIP migrations, and hardware procurement.
WiFi & Networking
Wireless and wired networking, cabling, firewalls, ISP coordination, SD-WAN, network monitoring, and site assessments.
Hardware & Procurement
Hardware lifecycle management, work-from-home equipment procurement, and conferencing hardware.
IT Strategy & Management
vCIO services, account management, security and risk planning, license management, BCDR, and technology roadmaps.
Cloud Services
Microsoft 365, Google Workspace, SharePoint, OneDrive, Azure Virtual Desktop, email migrations, and cloud security hardening.
Other Services
IoT consulting, RPA, business process management, IT and security policies, and AI consulting.
Industies We Serve
- By Industry: startups, nonprofits, schools, small businesses, enterprises
- By Department: accounting firms, law firms, construction
Our help desk is available Monday through Friday, 9:00 AM to 6:00 PM EST, with after-hours emergency support available for critical issues. You can contact us by phone, email, or by submitting a help desk ticket, and our team typically responds within 30 minutes or less.
We serve businesses, nonprofits, and schools across New York and New Jersey. Explore the areas we serve:
Headquarters: Long Island, New York
Onsite Coverage:
- Westchester County, New York
- Suffolk County, New York
- Nassau County, New York
- Bergen County, New Jersey
- Essex County, New Jersey
- Union County, New Jersey
- Hudson County, New York
- Jersey City, New Jersey
- Bronx, New York
- Manhattan, New York
- Queens, New York
- Brooklyn, New York
- Staten Island, New York
Remote Support: available across the U.S.Â
Don’t see your area listed Contact us smartIT may already be supporting organizations in your region, or we can customize a remote or onsite solution for your team.
We offer flexible options to match your business needs. You can choose from:
- 3-Month Introductory Plan – a short-term commitment that gives you the opportunity to experience our IT support and cybersecurity services. If you’re not satisfied, you can cancel at the end of the 3 months with no further obligation.
- Annual Plans – discounted rates for organizations ready to commit longer-term.
- Project-Based Work – hourly or fixed-fee engagements for one-time IT or cybersecurity projects.
Learn more about our 3-month, annual, and project-based IT contracts here.
You can view our pricing page to explore the details and find the best-fit option for your business.
At smartIT, we do more than react to issues. We manage and support your IT environment so your team can stay productive. From helpdesk support and device setup to onboarding, cybersecurity, WiFi stability, VoIP call quality, Microsoft 365 and Google Workspace management, and video conferencing setups, we provide solutions built around the way your business works.
What really sets us apart? Real people. Real support.
Every request is handled by experienced IT professionals. No bots. No call centers. No script reading. Our team learns your systems and your workflows, so we can fix issues quickly and prevent them from recurring. We look at root causes, not just symptoms, which means fewer repeated tickets and smoother day-to-day operations.Â
We prioritize responsiveness, transparency, and reliability. You get clear communication, fast resolution times, and proactive support that reduces downtime and keeps your business secure.
With smartIT, you get a trusted IT partner who’s committed to providing a fast, friendly and reliable IT support —so you can focus on your business.
Learn more about us and the IT support and cybersecurity services that provides business in the NYC, Long Island, Westchester and New Jersey.
Our free 2 hour IT assessment includes a comprehensive review of your current infrastructure. We evaluate your systems, identify risks, assess tools, and offer tailored recommendations to improve security, performance, and reliability. This applies to nonprofits, schools, startups, small businesses, and enterprises.
Get started with your free assessment or explore the industries we serve.
Scheduling a discovery call or assessment is easy. You can:
Call us directly:
New York City (212) 651-0222
Nassau County (516) 855-8900
Suffolk County (631) 863-9590
Westchester County (914) 246-0777
New Jersey (973) 559-6856
Fill out the form on our website to request your assessment.
Meet with an IT expert for a quick consultation to discuss your setup and determine if an onsite visit is right for you. We’ll come to your office, assess your setup, and provide customized recommendations—at no cost to you.Â
Learn more about our process to see how we handle assessments from start to completion, or get started today with your free assessment.
See How We Help Businesses Like Yours
Business owners and office managers trust smartIT to solve problems fast from Wi-Fi and AV issues to cloud migrations, Google Workspace and Microsoft 365 challenges, domain management, mobile device management, and video conferencing with Zoom, RingCentral, GoTo, and Microsoft Teams. We keep your data secure, your systems reliable, and your team productive so you can focus on growing your business.